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“Brilliant stay shame bout some if the staff (reception)”

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Marine Holiday Park
1 review
“Brilliant stay shame bout some if the staff (reception)”
Reviewed 17 April 2014

When we got there coming by train we tried check in early. It wasn't ready, understandable. But when we tried check in at 4 we were told it still wasn't ready and had come back later. With five Kids in tow and having got the train this wasnt ideal. Every time we went to reception staff we were Either told it wasn't ready or told it had been written down and sent to maintenance. Which clearly it hasn't as end of our Holiday we are still waiting for an aerial. All staff were brill including Rio. That's what she said her name was. She was brill and a real credit to your company. Bar staff and chip shop lovely and very helpful but reception was useless. Didn't open on time, too many queues and customer service was shocking. Facilities on site brill but not happy with my stay as reception was absolutely shocking.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becci198989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 23 April 2014
Dear Becci198989

Thank you for taking the time to share your thoughts regarding your stay at Marine Holiday Park.

As humbling as it is to receive this criticism, your critique will serve our team well, as we do continually look to find opportunities to improve our levels of service and attention to detail. I would like to reassure you that, while your stay certainly did not meet the highest level of service I know we are capable of, your experience is a rare one – one that I hope you will allow us to improve upon, provided you choose to give us another chance in the near future. We have one or two new staff members at the moment who are learning but as you are aware we have management at hand like Rio to help you with all your needs and requirements. Marine Holiday park takes customer service very seriously and has won many awards for Outstanding Customer Service.
Most of our customers are checked in long before the 4pm check in time, unfortunately on this occasion yours was not. We will aim to ensure everyone is checked in before the 4pm check in time.
Yours Sincerely
 Lynnette Large
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
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English first
Lancaster, United Kingdom
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 April 2014

We arrived at the caravan which was absolutely immaculate. Every single memeber of staff were excellent. The chip shop was very tasty which is unusual for a site, the tropical pool was absolutely freezing!,with a hose going into it? The park is small but quiet. play park is small. The maintainance man was great bringing us a duvet that has been forgotten at 9pm, The shop is small but prices are good,, I would also say the arcade is small too however at least it isnt all money money money. The mattress was very uncomfy i could feel the springs. We has to leave early due to unfortunate circumstances,however i would stay again. I would say if you want a quiet break away then go here.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shazzersere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 13 April 2014
Dear Shazzersere
Thank you for taking the time to share your thoughts as all feedback is appreciated and taken onboard. Thank you for your comments regarding the Caravan being immaculate and the staff being excellent. The pool temperature checks are made every hour to ensure it remains at the temperature it should be so I shall look into this personally. I am pleased to read you will be visiting us again.
Yours Sincerely
Lynnette Large
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 April 2014 via mobile

A review I forgot to write after my visits. Both my visits to this site were Friday to Sunday. Both times checked in well before 4pm. We took our own linen both times. Caravans where both clean and had everything you needed, both where bronze but I think we got a free upgrade as the 2nd stay the caravan looked newer and had gold written near the outside of the door. What a nice bonus that was!. Staff where all polite and site has everything you could need, I follow them on twitter and Facebook. Looking to return again this year with my friends. Great site and excellent for Rhyl town centre and the beach.

Stayed April 2014, travelled with friends
Helpful?
Thank Jack_38_1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 13 April 2014
Dear Jack_38_1991

Thank you for taking the time to share your feedback with us through TripAdvisor.

It is our greatest pleasure to know that you had such a pleasant stay with us.

We appreciate your comments regarding the Park and the Staff and look forward to welcoming you back in the near future.

Once again, thank you

Yours Sincerely

Lynnette Large
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2014 via mobile

I am basically responding to the negative reviews left on here about Marine Holiday Park, I felt compelled to defend the parks name as some of the negative reviews are nonsense! Obviously I cannot comment on other people individual problems raised but what I can say is that we have owned our own caravan on marine for 4 years now and we love the place, the facilities rival any other park including the likes of Haven and other big companies, I've noticed most of the complaints pick on the fact there are kids running about and people making noise on there way home from the pub and this just baffles me, how can anyone go to a family orientated park then complain about the noise the kids make whilst playing or noise from other guests who the park have no control over, if you don't want to hear kids playing or other people having a good time, then don't come to a family park, a quiet b&b might be more suited to you. we know many people who have enjoyed their time at marine and return year after year, we spend at least 4-5 months in total each year on the park and we always have a good time and I think the fact we paid a substantial amount of money to buy our caravan and we continue to pay £2000 plus in site fees each year says it all. As it says under the logo "fun for all the family" that is of course unless you are a miserable so and so who expects everyone to walk round like they are attending a funeral, take it from us as we know the park better than someone who only spends a few days there, if you are a family with children and want an affordable holiday where everyone can let their hair down and have a good time then marine is the place for you!

Stayed December 2013
Helpful?
2 Thank Stevopr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 19 March 2014
 Dear Stevopr
Thank you for taking the time and trouble to share your thoughts regarding you and your family's experience whilst staying at Marine Holiday Park. We will continue to meet your expectations as we have a great year planned. Check out our entertainment on our website!
Yours Sincerely
Lynnette Large
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 November 2013

The marine holiday park is situated 10-15 minutes from Rhyl town centre.

We rented an owners caravan on the site which was fantastic, clean and great value for money.

The pool was brilliant for the children and the mermaid cafe was very reasonable in price.

We spent alot of time in the sports bar and played pool which was on 50p a go!!!!

The entertainment room was okay but had not got enough entertainment for my daughters aged 8 and 12. It was geared more toward 3-5 year olds.

The onsite shop was also very cheap.

My children spent alot of time in the amusements which was ok but not too big.

Overall the site was very clean, well maintained, quiet and the staff were very polite.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denise m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 13 November 2013
Dear denise m
Many thanks for the excellent review, I am delighted that you enjoyed your visit to Marine Holiday Park and found it to be "Great value for money"
Thank you for your kind words regarding the site being very clean, well maintained and the staff being very polite.
Hope to see you again soon.
Yours Sincerely
Lynnette Large
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 October 2013 via mobile

Just had a great three nights at Marine Park. Caravan was spotless clean and had everything you needed. Beds really comfy. Great pool and the entertainment was great. Kids all had a ball at the Halloween party. Marine park really know how to do Halloween. Will be returning in the near future for another trip. One tiny thing. You have to pay £20 for linen deposit which wasn't mentioned and you have to return the linen to reception for your money to be returned.

Stayed October 2013
Helpful?
2 Thank jamieh_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 1 November 2013
Dear jamieh_8
Thank you for giving us great feedback on your recent stay at Marine Holiday Park, I will certainly pass this on to the team. I am delighted you enjoyed our Entertainment and Halloween Party.
I am glad to read you will be visiting us again soon.
Yours Sincerely
Lynnette Large
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 October 2013 via mobile

I have just finished a 5 day mon-fri break here, in half term.
To start I did pay the linen deposit but I was aware of this before so didn't mind.
The site is very clean and our caravan which was a bronze rated caravan. It was very clean and their was plenty of linen. However there was a leak every time it rained.(almost everyday) and the electric cut out twice.
Facilities are limited, the chip shop was closed so only food on site was the cafe. This was also very average food. but staff were lovely. The shop was very small as was the arcades. The sports bar had 1 pool table and a small stage,beer was nice but very over priced. Staff were friendly enough in there. The evening entertainment was 1 girl but she was great with the children. The later entertainment was always a singer they were always pretty decent.
Pool was nice and clean lovely and warm in there.
Overall average at best. Alot of caravans but seemed empty and we ended up going upto rhyl most days for food and something to do.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alfie1706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieHolPark, Guest Relations Manager at Marine Holiday Park, responded to this review, 1 November 2013
Dear alfie1706
Thank you for taking the time to share your valuable feedback with us through TripAdvisor.
Thank you for your kind comments regarding the friendliness of our staff and for your comments regarding the cleanliness of the caravan and facilities. Unfortunately you missed out on our fun packed half term week starting on 26th October- we had a week of Spooktacular fun to celebrate Halloween, including Harry Potters Wizards Workshop, face painting, Spooky Terror Pirate walk, fancy dress competitions and lots more.
We hope to see you soon.
For all our Entertainment please visit our website
Yours Sincerely
Lynnette Large
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marine Holiday Park

Property: Marine Holiday Park
Address: Cefndy Road, Rhyl LL18 2HG, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Rhyl
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 4 Speciality Lodging in Rhyl
Price Range (Based on Average Rates): £
Number of rooms: 75
Official Description (provided by the hotel):
A family orientated caravan holiday park situated in North Wales, Marine Holiday Park is a 10 minute walk from the beach and in an ideal base location to explore the beautiful North Wales coastline.On-park facilities include a heated swimming pool, Arcade, Sports Bar with regular 'big name' live entertainment, mini-mart shop and laundrette. With a dedicated Kids Club and play area Marine Holiday Park ensures the whole family remain entertained for the duration of the holiday! ... more   less 
Reservation Options:
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Also Known As:
Marine Holiday Park Rhyl, North Wales

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