Absolutely awful...not only the hotel looked very tired and when arrived to room it smelled funny, the bath had 2 showers and a bug was found in the bed, but the hotel claim to be pet friendly which it is not after all. I made the hotel aware that we will be arriving with a small dog which they charge £7 for. After we arrived the dog was a bit excited as usual and was barking a bit, however he was silenced immediately and as a human being speak, the dog barked very rarely just to express something. I did however receive a phone call from the reception claiming that they received some complaints about the dog being noisy?! He then eventually completely calmed down and made no noise at all and after we went for a dinner with my girlfriend we left dog at the room (as we always do in any hotel we visit with him and we never ever experienced any issues) however were called by the reception that they have to remove the dog from the room because several complaints were received. We rushed to the hotel and had not even finished our dinner. When arrived to reception I questioned the staff how can they claim to be pets friendly if they called me just because the dog barked couple times and that they should have allocated isolated room for pets owners when informed in advanced, however no reasonable explanation was given so we decided to check out and leave the hotel without spending a single night there. This was the worst ever experience and I discourage any pets owners to book in this hotel!
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- Also Known As:
- Westminster Hotel Rhyl, North Wales