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“Bounty beach, weak service”
Review of Hotel Cayo Levisa

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Hotel Cayo Levisa
Reviewed 30 January 2014

The beach island has it all. Great beach, nice cabins, no dogs cars pollution and so on, a real getaway. Unfortunately, the hotel is state owned, meaning weak services. Buffet food is quite dull, except for the fresh meat and fish from the stove. Most waiters are uninspired guys without the urge to be proactive in any way. If you can look through this, the island is fascinatingly remote and beautiful. Wouldn't have changed this place for one in tourist-laden overrated Varadero.

Stayed: January 2014, travelled as a couple
Thank Erwin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 January 2014

Despite many negative comments about this place we decided to go anyway because we really wanted to visit a beach that was close to Vinales.
We stayed 2 nights in Cayo Levisa and had a really good time. We stayed in one of the newer cabins. The rooms were spacious and clean. The only problem we had was that there was not enough pressure coming from the shower head. The couple next door to us however did not have any prolems with this so it was probably just bad luck.
We found the food to be not as bad as a lot of people mentioned in their reviews. We have quite high standards and aren't really fond of buffets but this really was not as bad as we expected it to be. Of course there is room for improvement but I think that is always the case with buffets. Breakfast was nice, especially the omelet the cook prepared for us. We had dinner once in the open air restaurant where the quality was indeed somewhat better.
In general we expected the food in Cuba to be bland but we really did not have one single bad experience food wise during our trip. All the was good, fresh and tasty. Maybe we just had luck but we think that if we did not encounter bad food in 2 weeks that it couldn't have just been a coincidence.
We also found the service to be very very good. Not once did we experience a rude host. The people were very friendly, attended us with a smile, made jokes, were all so humble and all wished us a good trip home when we left. I think that if you treat the staff with respect and with a smile that you will get a lot in return. I think it also helps if you try and make an effort in speaking some Spanish.
The beach was beautiful. Snorkeling was also a very nice experience - highly recommended for just 18CUCS.

Room Tip: If you plan to stay for a longer time check the pressure coming from the shower head. This shower he...
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  • Stayed: January 2014, travelled as a couple
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Thank Steph_Mika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

We set out with high hopes from the jetty, having parked our car and been smilingly ripped-off by the car-park attendant (9 CUCs to leave the car for three nights, and oh dear, he doesn't have any change from a 10 CUC note!)...but the weather was closing in, and though we managed a couple of hours in the sun it began to rain by late afternoon, and by dinner time a full howling gale was in progress. The chalet leaked like a sieve and we had to use every towel, bin and even ashtray at our disposal to try and stem the flow. To add to the fun our loo refused to flush, and after a couple of calls the maintenance man turned out to fix it, but was then too intimidated by the flying coconuts and torrential rain outside to leave, so we got to know him for a while. Hubby ventured out to try and get some more towels but was told with a shrug that the laundry hadn't turned up that morning. The TV didn't work so we knocked ourselves out with rum and shivered under the damp blankets for most of the night. In the morning we refreshed ourselves with cold showers (not by choice) and an ongoing battle with the loo. Our clothes were all damp by then and smelled for the rest of our trip. We felt like tramps.

The weather didn't improve much, which of course the staff have no control over, but boy there are some surly miserable people working there. A couple of the chefs and one of the bar staff were contrastingly cheerful and pleasant, but in the main the staff at Cayo Levisa seem to hate their customers. The food was pretty bland (unless you order the lobster, which was very good but make sure you get your order in early and don't expect any extra cutlery like crackers or fine forks to enable you to eat it all) and on our last morning we had to discreetly spit our cornflakes back into the bowl as they had obviously been left out for days and turned to cardboard. Even by Cuban standards, this was a pretty shonky establishment. Such a shame as with that stunning location it could be great...anyway, we can look back on it and laugh now. More or less. Oh and watch out for the huge rats - people have been stupidly feeding them, and they've got rather over-confident. Always look behind you...

  • Stayed: January 2014, travelled as a couple
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2  Thank BrightonianMiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

On arrival we were told that our prepaid voucher was not valid. Some "number" was not in place. On our return to Havana the "Vijajes San Christobal" refunded the money. They came up with confirmation number and seemed to have done proper work. We belive this was a case of double booking and general malfunction in the Cuban travel cartel. To be fair the "turn away" was done in a civil way with a free lunch and a day-stay. But this played an exspensive havoc with our total travel plan. A party of 12, including our children and grandchildren, had booked from Norway and were admittet. We will pool our experiences with theirs and give a review: In good weather bungalows, beach and diving was paradise. With wind and rain You are cooped up under leaking roofs. The giant rats were fun, but bites. My daughter and grandchildren were scared when returning on the ferry in windy weather. My observation was old wessel, loaded to the plimsoll mark. Unprofessional crew, and on our arrival, only one life-west aboard. Conclusion: Visit a real paradise, but bring good weather and an iron cast reservation! -And mind the rats!

  • Stayed: January 2014, travelled with family
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2  Thank langvass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

The beach is great. The water is clear and the sand is white. But this hotel is shocking.

Yes the idea of hut-like accommodation right on the beach is great and they're not that bad. But the staff were useless, uninterested and more occupied with the TV than the customers.

The food was disgusting and the same thing pretty much every night so it got boring very quickly. The whole place just felt dirty.

We couldn't wait to leave and when we did it felt like a breath of fresh air. This place is way too expensive to feel that way.

The location is beautiful but the hotel and staff are ruining it. There needs to be a competitor or a standards authority to save this place.

AVOID IT. GO SOMEWHERE ELSE.

  • Stayed: November 2013, travelled as a couple
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7  Thank lewisbish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

Cayo Levisa is a great island to visit for 2 or 3 days. Many people combine it with a visit to Viñales and/or Las Terrazas. The new cabins are spacious. The food in the main restaurant is indeed bland, but there is a second, open-air restaurant now where the chef grills fish or meat as you wish. I had the best lobster there of my whole stay in Cuba. Diving and snorkling are organized daily. Staffwas friendly. For me a better option than Varadero with its sterile " all-inclusive" hotel chains.

Room Tip: If you may want to sleep early, take a cabin further away from the main restaurant
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  • Stayed: January 2014, travelled solo
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5  Thank Schreuder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

Enjoyable for a short beach stay, we had 2 nights which was right for us .On arrival we were told we had to pay for our lunch that day - although the company who booked it for us assured us it was included.They insisted that as check in was not officially till 4pm we were not hotel guests until then and therefore not entitled to lunch - we could have lunch on our last day [ as check out was 12pm we would not officially be guests then either], when I pointed out we were leaving at 9am so would not be there this was considered irrelevant. We had a very unpleasant argument over this and the restaurant manager became quite aggressive, as if he was going to throw us out, but we refused to back down and tried to ring our agents [ but no phone signal] ,shortly after, having seen us on the phone, the manager came and told us it was all OK and we could have our lunch. Previous reports have mentioned this problem and I think unless one stands up to them it provides a nice money spinner. The manager sat at a desk with a little box labelled tips, needless to say he did not get one from us - he was extremely rude .
Apart from this we enjoyed our stay , liked the simple beach cabin accommodation and the food if one chose the freshly cooked to order option was good - the chefs very friendly and good, they did get a tip.

Room Tip: We had room 23 which was a good location on the beach.
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  • Stayed: December 2013, travelled as a couple
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3  Thank AzucenaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cayo Levisa

Address: Cayo Levisa | Palma Rubia, La Palma, Cuba
Region: Caribbean > Cuba > Pinar del Rio Province
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 14 Hotels in Pinar del Rio Province
Price Range: £98 - £184 (Based on Average Rates for a Standard Room)
Number of rooms: 56
Reservation Options:
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Also Known As:
Cayo Levisa Hotel
Hotel Cayo Levisa Cuba/Pinar Del Rio Province

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