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“Beware of eating here!”

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Horizontes La Ermita
Ranked #4 of 8 Hotels in Vinales
Reviewed 20 April 2014

We visited the Hotel as it has a tremendous view point over the Vinales valley. There is a nice cafe and terrace with a number of small stalls to buy souvenirs. The Hotel lobby itself seemed pleasant but I can't speak for the rooms as we didn't stay there.
However, we stayed for lunch at the Hotel sitting by the swimming pool, which was a BIG mistake and were taken ill that evening. I would avoid eating there as we got food poisoning. I just read that a large hotel used by a British company in a beach resort has also caused food poisoning, the standards of hygiene are obviously not what they should be. We found the best and safest food to be in the CASAs.

  • Stayed: April 2014, travelled with family
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Thank katy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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178 - 184 of 597 reviews

Reviewed 3 April 2014

This hotel was very bad and one of our worst experiences in Cuba. There seems to be staff so why can't they fix things that are broken?. The morale seems quite low amongst the staff so I think there needs to be a clean sweep of management. Even though we had paid for our food in our tariff we only ate there on the first night as it was tasteless. Our toilet in our room smelt, the shower didn't work properly and the pool was rather dirty.

overall a very unpleasant experience. The manager really needs to get his/her act together!

  • Stayed: March 2014, travelled with friends
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Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

This hotel is awful. The rooms are not clean and the plumbing is shocking so the rooms are very smelly. The stainless steel is rusty, the hand held shower was broken, the door to the toilet didn't close and kept swinging open. The tap over the sink was broken etc. etc. The food was dreadful - not fresh, unappetising presentation and bad service. There was no tonic or gin in the bar and only plastic cups - no glasses. The pool looked dirty so I didn't swim in it. There are many casas in town to try and it's a lot more convenient esp. if you don't have a car. The hotel was also overpriced.

Room Tip: My tip is not to stay here at all but to stay in one of the many lovely little casas in town.
See more room tips
  • Stayed: March 2014, travelled as a couple
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Thank 955Alana1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014 via mobile

Every night the last people to arrive are told that the hotel is full. They over book it like a plane. We stayed here three nights and every day it was the same story, people arriving at the end of day and being shipped of to local casa's. Definitely phone this hotel before traveling there. The views are fantastic and the rooms run down but each room dus have a private balcony to enjoy the good view. The key problem here was the breakfast it was low on everything including staff.

Stayed: December 2013, travelled with family
1  Thank Douglas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

La Ermita is less than a kilometre walk from the centre of town but well worth spending the time to walk there. You pass through the outer neighbourhoods of Viñales and up into the hills. Gives you a chance to see countryside, the gardens people maintain and plenty of goats, chickens and other animals the neighbours keep. You will also pass a number of casa particulares you may want to think about the next time you come here.

The hotel itself is several buildings spread around a central swimming pool and you are welcome to buy drinks, food at the snack bar and take in the spectacular view over the valley. Definitely worth the effort.

Stayed: March 2014, travelled as a couple
Thank Whithorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

I stayed for 4 days in May the hotel was less than 1/10 full consequently was very quite, and I quite enjoyed myself.The location is stunning with views over the Vinales valley, large gardens tennis courts and a swimming pool.

My room was very nice with modern furnishings air conditioning tv and minibar. The shower area was a bit neglected and often there was no water in the afternoons. Each room had an outside sitting area with a couple of comfortable chairs and a table, some rooms had swing seats.

Breakfast was usually ok and seated on the restaurant balcony looking at the mist in the valley below was a nice way to start the day. The food served for lunch and dinner was very hit and miss and mostly quite poor and on one occasion completely inedible. The staff in general were a bit offhand and the waiting staff in particular were bored with the take it leave attitude,common to most hotel staff I met in Cuba. There was a problem with the pool during my stay so it was empty and possibly a hazard to the few children running around as were the 2 or 3 half starved dogs that were allowed to wander around begging for food.

This place could be so much better with just a little more effort and a new chef! I think the restaurant facility would be much too small if the hotel was ever close to full occupancy and I imagine the rooms close to the bar area and pool would also be very noisy.

Low seaon it was ok the location is hard to beat and you can walk down the hill into town in 15 minutes to get some edible food.

  • Stayed: June 2013, travelled solo
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1  Thank cellargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

The room was stark and poorly cleaned. Bathroom sink lacked a stopper. The location is the only draw to this hotel - offers a beautiful view.
Didn't use the pool but it looked okay. Breakfast buffet was adequate.

  • Stayed: January 2014, travelled with family
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1  Thank glbkge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Horizontes La Ermita

Address: Carretera de La Ermita, km 1. 5, Vinales 22400, Cuba
Region: Caribbean > Cuba > Pinar del Rio Province > Vinales
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Vinales
Price Range: £63 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Horizontes La Ermita 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Horizontes La Ermita Vinales
Horizontes La Ermita Hotel Vinales

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