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Horizontes La Ermita
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Reviews (604)
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All reviewsamazing viewsnice swimming poolhotel restaurantstayed here for two nightsbreakfast and dinnermountainsfrogsbalconiesvistapatiofarmhorses
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179 - 184 of 604 reviews
Reviewed 26 April 2014

Like the earlier review by David H we can here on an Archers/Cosmos tour on a late change when we were down to stay at the Los Jazmines. Our party was, however, much smaller being only 7 of us - there were supposed to have been 12 but 5 never turned up. This was only one of a number of hotel changes, out of the 11 nights in Cuba 8 were in different hotels from what we had been advised. We did see the Los Jazmines hotel which was in a wonderful setting and could not have worst than this one. The rooms are chalets, set around the swimming pool. Some of our party had a lot of problems with their rooms but we were fortunate that everything worked, more or less. We did not have a particularly good view from our chalet but there are good views to be had walking around the grounds. The view from the restaurant was particularly good, unfortunately the food at both breakfast and dinner was terrible and on its own would rate 1*. The drinks were very reasonably priced.

  • Stayed: April 2014, travelled with friends
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Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

I've read quite a few recent negative reviews of La Ermita and to an extent I can understand the points people have made however, unless they had a significantly different experience to me, its really not as bad as they make out.

I'll start by saying we stopped there for three nights from the 4th April 2014, arriving slightly before the normal check in time. We were greeted on arrival, left our bags at reception and were told we could use the bar/pool and they would come and collect us when the room was ready (so couldn't really complain about the customer service).

We went and got a couple of drinks and took in the fantastic view of the valley of Viñales whilst our room was prepared. It took a little longer than we were told but it was still ready before normal check in and the Cuban pace seems to be a little more relaxed.

The room itself was basic but comfortable enough. The beds were reasonable, the air conditioning great and the bathroom was functional and clean (although the shower holder was broken and a bit of wire held it in place). The room also had a good fridge and a TV with a decent number of channels (although we only watched a bit of news and the national baseball). There was also a safe in the room for keeping valuables - I think the cost to use it was something like 2cuc a night.

We slept fairly well all nights except our first and that was due to still being on UK time... and the dawn chorus of the cockerels which we found more funny than annoying (if you've ever heard the 'They took our jobs' bit from South Park you'll just laugh your way through).

Something which may be off-putting for some guests, but which we loved: on a morning Cuban tree frogs, escaping the morning sun, came in through the slats in the doors to the balcony and as we left the windows over these open, some made it into the room. Also we discovered a couple of small anoles which you saw all over the hotel.

On the subject of animals, there are a lot of chickens/cockerels wandering about as well as a few dogs (however the dogs are incredibly placid and not nearly as scary as another reviewer has made out).

On our first two nights we ate at local paladares which offered so much food for very little money (and it was really tasty). We also had some of the best mojitos of our entire journey at one of these (second on the left as you leave the hotel).

Because of this my experience with the restaurant is limited. We had a couple of lunches there which were basic but tasty (we shared a mushroom and a seafood salad one day which was delicious). Whilst lunches were a la carte, breakfast and dinner were buffets. The quality was alright but not amazing - breakfasts were not enjoyed by my wife.

Drink prices were reasonable for Cuba (cheap by UK standards) with Cuban beers being about 1.50cuc which is around 90p. Wine, as with the rest of Cuba, was not cheap so unless you have to have some then don't bother.

Although I never used the pool my wife did and she found it fine.

The shop in the lobby provided essentials, gifts, snacks drinks etc at fair prices and the assistant was friendly. In fact pretty much all of the staff were really friendly and happy to chat to you (helps if you know a bit of Spanish though).

Be warned that a lot of locals come to use the hotel on a weekend, or at least they did the Saturday and Sunday we were there.

We had fewer power cuts here than any other hotel we stayed in on our journey and the general atmosphere was preferable to some other hotels, notably the Nacional which I'm yet to review.

Enjoy your surroundings, don't expect too much and try to remember that you're in a relatively poor country! If you do these things then you should get on alright.

Room Tip: If you're expecting luxury you're looking in the wrong place, but if you want a beautiful view of the region and a base for your adventures then its great.
  • Stayed: April 2014, travelled as a couple
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4  Thank Alistair P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Literally a last second change from the Jazmines Hotel where our Cosmos/Archers tour was booked and then rebooked after changes to the the dates and venues, (because of the size of our small, 28 person tour). It started off looking promising, with good views from the perimeter, but then not from our rooms. The bedrooms were basic with plastic sheeting over the louvres of the doors and gaps under the doors for the local insect life. Add the fact that the doors were stuck did not endear the room to us. No water, hot or cold, and very noisy air con made things worse. They fixed the water, and as everyone complained, switched off all the air con at the main breaker at the end of the block. The bathroom had a louvre window with no insect net and did not give any privacy from passers by. It was adequate by basic standards.
As we arrived fairly late we did not have much time to enjoy the views, and as the best vantage point was from the restaurant, which was closed till dinner.
Food and service for dinner and breakfast was limited choice but reasonable. Prices for the drinks were very reasonable by the standards we experienced.
A bit of work on the basics and a more friendly management attitude would result in a small jump in the rating. As it stands this was not the worst hotel we stayed in but was near the bottom of the list.

Room Tip: All the rooms seemed to be facing on to the pool area. If you are brave enough to use the pool in this semingly third world country, and your doors onto the pool do open this could be a desirable feature. No rooms seem to enjoy the views of the surrounding hills.
  • Stayed: March 2014, travelled as a couple
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

We visited the Hotel as it has a tremendous view point over the Vinales valley. There is a nice cafe and terrace with a number of small stalls to buy souvenirs. The Hotel lobby itself seemed pleasant but I can't speak for the rooms as we didn't stay there.
However, we stayed for lunch at the Hotel sitting by the swimming pool, which was a BIG mistake and were taken ill that evening. I would avoid eating there as we got food poisoning. I just read that a large hotel used by a British company in a beach resort has also caused food poisoning, the standards of hygiene are obviously not what they should be. We found the best and safest food to be in the CASAs.

  • Stayed: April 2014, travelled with family
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Thank katy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

This hotel was very bad and one of our worst experiences in Cuba. There seems to be staff so why can't they fix things that are broken?. The morale seems quite low amongst the staff so I think there needs to be a clean sweep of management. Even though we had paid for our food in our tariff we only ate there on the first night as it was tasteless. Our toilet in our room smelt, the shower didn't work properly and the pool was rather dirty.

overall a very unpleasant experience. The manager really needs to get his/her act together!

  • Stayed: March 2014, travelled with friends
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Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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