We booked a one bedroom bluff view unit for four nights at this property because of it's peaceful location. We absolutely needed rest before a two day business event that would be exhausting. At somewhere around 4 am on our first night, we hadn't slept because the room was a stifling 28 degrees C and would not cool down. The front desk agent confirmed the problem and moved us to a basic room next door for the remainder of the night, apologizing for the situation, and promising to comp the room for that night (we didn't ask him to do that). After 4 hours of sleep, we were wakened by leaf blowers operating directly outside or our bedroom. The hotel moved us to a one bedroom water view unit without charging us extra, but again we were awakened the next morning by a screaming child in the hot tub directly below our unit. Upon check out, we were charged for the first night after all, so the promise to comp the room was not honored. We are frequent business travelers and do not often encounter situations in Canada where a promise at an upscale hotel is made and not honored. On a positive note, the staff were friendly and the setting is beautiful, but broken promises are something that turns a positive experience into a negative one.
- Official Description (provided by the hotel):
- Amidst the beauty of vineyards and dramatic landscapes, the Summerland Waterfront Resort & Spa is set on a secluded stretch of Lake Okanagan shoreline, 15 minutes north of Penticton and 45 minutes south of Kelowna. The beachfront resort features 115 condo-style suites, each well appointed with a full kitchen, dining and living areas, fireplace and most offer a balcony for stunning lakefront views. You are invited to live the Okanagan lifestyle and enjoy two outdoor hot tubs, a large outdoor pool with sundeck, barbecues, beaches, boat rentals, fitness room, meeting and group venues, as well as a neighbouring Restaurant and Day Spa. At your doorstep is Summerland's Bottleneck Drive wineries, golf courses, water activities, hiking, biking, cycling, swimming, art galleries and shopping. ... more less
- Reservation Options:
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- Also Known As:
- Summerland Waterfront Hotel Summerland
- Summerland Waterfront Resort And Spa