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“Comfortable and a good location”

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Summerland Waterfront Resort & Spa
Ranked #1 of 4 Hotels in Summerland
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 9 August 2014

The Waterfront is not a top quality venue but is certainly a very good standard family-style hotel. We were very warmly welcomed by the reception staff who were also most helpful when the lock on one of our cases wouldn't open. The location is excellent, right by the lake with very pleasant waterfront walkways in both directions, and our room had views over the lake. We also overlooked the swimming pool which was quite noisy at times, but the pool closed from about 21:30 each evening so it wasn't a problem. Parking was available underground, though spaces are quite small for anyone with one of the monster trucks that Canadians seem to love. The room was quite small but very well equipped, and had a sofa and arm chair as well as dining table and chairs, and another table and chairs on a small balcony. So why not five stars? Overall, just it's just a little tired and dated and too much family orientated for our tastes as an older couple. But excellent for families.

  • Stayed: July 2014, travelled as a couple
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Thank Steve-G23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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887 - 893 of 1,337 reviews

Reviewed 7 August 2014

This hotel is very comfortable and quiet. It has everything you need to make your stay a great experience. Great patio restaurant just next door that provides a great romantic dinner for two. Staff is helpful and friendly

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Kelvin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

hotel very nice but parking is very limited
The wedding planner for the wedding was very good and the decorator excelent and the DJ was fantastic...The food provided by the hotel was great............


  • Stayed: August 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

We found our room to be quiet, quite comfortable and a cool respite after a day in the sun. Our particular suite had a separate bedroom plus all major appliances including a washer and dryer, which was a welcome bonus after a lengthy trip. We did however, have difficulty finding a spot in underground parking and/or in the over flow lot and parking on the street was rather limited..

  • Stayed: August 2014, travelled with family
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Review collected in partnership with this hotel
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

When making reservation be sure to call resort directly, ask about poolside rooms, there are 7 large family suites with private balcony and stairs right On to pool deck. They cost more but everyone at the pool commented how they wished they had booked a poolside suite.....we were in the pool after it closed because the gates between poolside suites and pool never were locked at 10pm.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank Graham F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you for your great review. We are so happy that you enjoyed your time with us, we loved having you!
We hope that you visit us again next year and be sure to reserve that poolside room in advance as you know they go quick.

Regards,

Jason Brown
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Stayed in a beautiful one bedroom waterfront apartment. Fabulous view, extremely well equipped with great amenities ( including wonderful comfortable king sized bed) and furnishings. Very clean as well. Friendly and helpful staff and reception folks. We were visiting with family who had a two bedroom unit and the only bad thing about the holiday was that it was too short.

This is our third visit and we will be back!

Room Tip: Rooms/ balconies around the pool are a little noisy at peak season. Lakefront rooms are more expensi...
See more room tips
  • Stayed: June 2014, travelled with family
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Thank kateandgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you for taking the time to post this fantastic review with the Trip Advisor Community.
We're happy to hear that you enjoyed your stay with us as much as the first, second and third
We look forward to hosting you for your 4th visit and for much longer

Thanks again,

Jason Brown
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Very disappointed in this resort. It felt more like a cheap motel than a nice resort. At checkin, our room was not ready yet but front desk offered to phone us when room was done. They said it should be about 1/2 hour. Ok. After an hour and a half, we still had not received a call so we went back to inquire ( by then it was almost checkin time anyway). Yes the room was done. So why no call?

To get to the room, you need to go down the hall and outside(similar to most motels).

The room itself was your typical room, although it was smaller than the pics on the website. It also had a slight sewer smell in the room.

The bathroom was exactly as the pics on the website, except it was not very clean. The tiles and shower head were covered in mildew.

The pool area seemed ok although we didn't use it.

The beach area was much smaller than expected for this type of resort but not a big deal since the public beach is very close.

Overall, this place reminded me of a cheap motel and not the resort it is trying to be.

  • Stayed: July 2014, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Shelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you for your review of our resort. I am very sorry that you did not enjoy your recent stay with us. I apologize for your somewhat lack of service promised from our front office team that is not what we are known for I can assure you there will be follow up with this issue.
While I cannot comment on the issues you had in your bathroom as I don't have your room number, I can assure you that our rooms are cleaned to a high standard every day as well as inspected by housekeeping, before check in but we again seem to have dropped the ball during your experience with us.

Thanks for considering us for your vacation. I truly apologize from all of our associates and team here at Summerland Resort that we did not live up to your expectation at Summerland Resort. We do take great pride in our property and want you to visit us again!

Please contact myself directly and I would be more than happy to assist you with on your next visit.

Email: agm@summerlandresorthotel.com

Warm Regards,

Jason Brown
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Summerland Waterfront Resort & Spa

Address: 13011 Lakeshore Dr S, Summerland, British Columbia V0H 1Z1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Summerland
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Summerland
Price Range: £77 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Summerland Waterfront Resort & Spa 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Amidst the beauty of vineyards and dramatic landscapes, the Summerland Waterfront Resort & Spa is set on a secluded stretch of Lake Okanagan shoreline, 15 minutes north of Penticton and 45 minutes south of Kelowna. The beachfront resort features 115 condo-style suites, each well appointed with a full kitchen, dining and living areas, fireplace and most offer a balcony for stunning lakefront views. You are invited to live the Okanagan lifestyle and enjoy two outdoor hot tubs, a large outdoor pool with sundeck, barbecues, beaches, boat rentals, fitness room, meeting and group venues, as well as a neighbouring Restaurant and Day Spa. At your doorstep is Summerland's Bottleneck Drive wineries, golf courses, water activities, hiking, biking, cycling, swimming, art galleries and shopping. ... more   less 
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Also Known As:
Summerland Waterfront Resort And Spa
Summerland Waterfront Hotel Summerland

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