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“Excellent Service”

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Summerland Waterfront Resort & Spa
Ranked #1 of 4 Hotels in Summerland
Certificate of Excellence
GreenLeadersPlatinum level
Delta, British Columbia
1 review
“Excellent Service”
Reviewed 15 August 2014

the hotel is rated based on location, amenities, room quatlity and above all the staff. The commendable service especially by Ms. Kelly Bruckshaw was hands and shoulders above the best hotels I have stayed at. I have been a recipient of 2 hospitality nominations in my previous employ with he hotel industry. I know exceptional service when I see it. Please pass this on to Ms. Kelly Bruckshaw

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ajay327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, 20 August 2014
Dear Guest,

Thank you for your kind comments about the resort and you recent experience with us. We will be sure to pass on you recognition of Kelly to her directly.

Hope to see you back again next season

Kind Regards,

Jason Brown
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,159 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Dutch first
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English first
Calgary, Canada
1 review
Reviewed 14 August 2014

It just keeps getting better, 7 years in a row our family has been staying at the waterfront resort.
The resort is super friendly, very well kept up, and your have just about everything a family needs for everyone to enjoy their time there.
Boat rentals, spa services, bistro and ice cream, fine dining, beaches and refreshing pool, and my personal favorite the picnic and barbeque area.
The weather is so predictable, always hot in July and August and some of the most incredible wineries are less than 10 mins away.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Moody
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

If you like dogs stay here.Not worth the money.$350 a night! View of lake great,pool ok,I have stayed in better motels.I mean motels!!! we had a full view room but only a queen size bed.and the room smelt of dog.Limited view rooms have King size beds.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank kevinfshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2014

We have been enjoying the Summerland Waterfront Resort for 8 years now and enjoyed every vacation. The leadership team and staff have created a wonderful experience for their guests here. The location is on a quiet protected bay on the water with excellent access for all types of water activities. I would highly recommend this resort to anyone interested in a high quality resort experience in the South Okanagan!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SheldonKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cloverdale, British Columbia
Level Contributor
5 reviews
4 hotel reviews
Reviewed 13 August 2014

Our stay was wonderful. The location cant be beat and the service was outstanding! Our room had a partial view and was quiet at night.
The Naramata Bench wine tour was 15 minutes away and a spectacular time... pre arrange a driver.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tanis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2014

Excellent location, right on the waterfront of Lake Okanagan - an amazing place.
Staff were very friendly and courteous, and when we found that the accommodation we had booked was a bit tight for the size of our group, they quickly found additional accommodation in the complex at very little extra charge.
The staff in the on site restaurant were also very friendly and made us feel most welcome. The food was very good also
The resort had it's own private beach and Jetty on the water. There were several types of boat for hire

Room Tip: Request a room with lakeview, although I think most of them have.Above ground level best. It only ha...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFC410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priddis
1 review
Reviewed 12 August 2014

Seemed to be very well run by very nice staff. Good but pricey. Rooms were adequate but expected more space for the price.
Sleeps 6 but would never do more than 4 again. Only 4 chairs at the table.
Beach is limited.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Vera C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Summerland Waterfront Resort & Spa

Property: Summerland Waterfront Resort & Spa
Address: 13011 Lakeshore Dr S, Summerland, British Columbia V0H 1Z1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Summerland
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Summerland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Summerland Waterfront Resort & Spa 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Amidst the beauty of vineyards and dramatic landscapes, the Summerland Waterfront Resort & Spa is set on a secluded stretch of Lake Okanagan shoreline, 15 minutes north of Penticton and 45 minutes south of Kelowna. The beachfront resort features 115 condo-style suites, each well appointed with a full kitchen, dining and living areas, fireplace and most offer a balcony for stunning lakefront views. You are invited to live the Okanagan lifestyle and enjoy two outdoor hot tubs, a large outdoor pool with sundeck, barbecues, beaches, boat rentals, fitness room, meeting and group venues, as well as a neighbouring Restaurant and Day Spa. At your doorstep is Summerland's Bottleneck Drive wineries, golf courses, water activities, hiking, biking, cycling, swimming, art galleries and shopping. ... more   less 
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Also Known As:
Summerland Waterfront Hotel Summerland
Summerland Waterfront Resort And Spa

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