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“Off the Beaten Track, But Excellent Hotel” 5 of 5 bubbles
Review of Four Points by Sheraton St. Catharines Niagara Suites

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Four Points by Sheraton St. Catharines Niagara Suites
Ranked #1 of 2 Hotels in Thorold
Certificate of Excellence
Lindsay, Canada
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Off the Beaten Track, But Excellent Hotel”
5 of 5 bubbles Reviewed 4 August 2014

My family of four plus a visiting aunt stayed at this location over the August long weekend for two nights. We booked with Hotwire and had a great rate, under $120 per night. Check in and front desk staff were excellent and efficient. Our room on the fourth floor was spacious - separate bedroom with 2 doubles and a pull out couch. We found our room extremely quiet, heard no outside noise.

If you have more than four people or you just want to avoid higher price hotels in Niagara Falls, this is a great option. (We spent our time all over the Niagara Falls - Niagara-on-the-Lake - St. Catherine's area)

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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328 reviews from our community

Traveller rating
    121
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    44
    14
    15
See reviews for
122
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Toronto, Canada
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

The top floor rooms have 2 major issues if one is looking to have quality sleep : sky-lights are not properly covered to keep out light and washroom exhaust fans mounted on the roof are excessively noisy. Otherwise all else is very good.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Allen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 27 July 2014

Wow!!!! Just had the experience from hell. I booked a handicap accessible room for my parents. They have a difficult time travelling due to my mother's mobility issues. We chose The Four Points because it is in convenient proximity to family and is a higher end chain that causes one to think the amenities are going to be more than suitable. My parents were tired and ready for a nice stay. They were given a room at the end of a tremendously long hallway, furthest from the elevator. It was a standard room with a few safety railings (hardly handicap accessible). There is a bathtub with a very high side and a hand rail installed instead of an accessible shower. There was no way for my mother to get into that tub!!!! In 2014 this is the best they can do as far a modifications for the very people who need the most care?! During their three day stay my mother was unable to take a proper shower. If you wonder why they didn't switch hotels the answer is simple. My mother did not want to go to the effort to change. The world is very hard for my parents to traverse and it just felt like too much effort. They decided to just put up with this tired hotel that is so far behind the times that it's shocking. Shame on the whole Sheraton chain for not enforcing a higher standard. One note to the manager who will chime in...no need to make a trite apology you have been promising renovations for over two years, actions speak louder than words. Besides we are way into the era of paying attention to everyone. Modifying two or three rooms to make them accessible is nothing for a big hotel such as this. It should have been done 20 years ago. The staff was as as nice and apologetic as they could be but they are powerless to do anything about the situation. To anyone with mobility issues or to anyone who cares about people with challenges do not stay here.

Room Tip: If you need a handicap accessible room book elsewhere!!
See more room tips
  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Lolas_mom222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, 6 August 2014
Thank you for your review. Providing a clean, comfortable stay for all of our guests is among our top priorities. We truly apologize for the inconveniences your parents experienced during their recent stay with us. Your comments have been brought to the attention of our team and will be immediately addressed in hopes of developing a solution. Again, thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
131 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

I stayed here for a friends wedding and although it was just for a quick sleep.. I found the property to be very nice with great service and amenities. This hotel is close to the highway so it was very convenient for me to get where I needed to be. Would stay again!

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Samuel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manotick, Canada
Level Contributor
265 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

Stayed here for wedding for two nights. Room was not luxurious but had coffee maker and mini fridge. And microwave. I would say room was pretty basic in furnishing but I would stay again because it was clean and roomy. Hotel had good reasonable breakfast.
Bit pricy at Almost 200 dollars per night.

Room Tip: We chose away from elevators
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sterling Heights, Michigan
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We received a beautiful suite for our short one night stay. I wish we could have stayed longer since we had everything we need in our room. Unfortunately we didn't get a chance to use the pool or exercise facility. One small drawback was the fact we booked on Priceline and we're not told that there was an extra fee for pets - everything else was perfect. Very helpful front desk people.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ancaster, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

We stayed at this hotel for my son's baseball tournament, I was very impressed with the service here! The staff couldn't do enough for you. The suite set up is perfect for parents that want to chit chat after the kids go to bed and also allows you to bring some food for breakfasts and lunches to save a little $. The microwave and fridge make it vey convenient and the kids loved the pool. I am an avid-gym seeker, and the fitness centre had enough equipment to allow me to have a good workout. We would definitely recommend this lovely hotel, and would for sure stay again.

Room Tip: Really don't think you can go wrong since they are all suites
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChristenCAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton St. Catharines Niagara Suites

Property: Four Points by Sheraton St. Catharines Niagara Suites
Address: 3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
Phone Number:
Region: Canada > Ontario > Thorold
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Thorold
Price Range (Based on Average Rates): £
Hotel Class:3 star — Four Points by Sheraton St. Catharines Niagara Suites 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Four Points by Sheraton St. Catharines Niagara Suites has 11,000 square feet of flexible meeting and banquet space, perfectly accommodating a variety of events. ... more   less 
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Also Known As:
4 Points By Sheraton St. Catharines Niagara Suites
Four Points By Sheraton St. Catharines Niagara Hotel Thorold
Four Points Thorold
Sheraton Thorold
Four Points Sheraton St Catharines
Thorold Sheraton
Thorold Four Points
Four Points By Sheraton St. Catharines Niagara Suites Thorold, Canada - Ontario

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