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“Bad service from the manager”

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Villas Valle Mistico
Ranked #8 of 20 Hotels in Tepoztlan
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bad service from the manager”
Reviewed 3 September 2013

I only spent 1 night even thou I had already paid for 2... Because I found a huge scorpion in the bathroom and hundreds of insects everywhere! The manager did not help and they didn't return my money!

The place is nice but it really isn't worth what you pay!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jacquelineka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 January 2013

Going to Villas Valle Mistico for a weekend was a WASTE OF MONEY. The room was dirty. The carpet was dirty. A dog barked all night long. The furniture is old and has dangerous nails sticking out of it. It was VERY EXPENSIVE. The road to get there is awful. There were broken glass on the floor around the pool. The pool was freaking cold. For the price I paid, I expected to at least have the breakfast included. They charge you every thing extra, even the fireplace!!!
DO NOT GO TO THIS HOTEL EVER!!!!!
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Ir de fin de semana a Villas Valle Mistico fue una total y absoluta perdida de diner. Sucio, clavos salidos, vidrios rotos por la alberca, alberca fria, te cobran todo lo extra, hasta la chimenea. Habitaciones feas y descuidadas. Perro ladró toda la noche. El camino para llegar está en pésimo estado. Carisimo. Por el precio que pagué hubiera esperado por lo menos un desayuno buffet. NO VAYAS!!!!!!!!!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Daniela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 November 2012

I went to tepoztlan for a weekend with my boyfriend, looking for a quiet and beautiful place to rest and relax. After searching a lot, and finding some hotels that we didn't like at all (they were too fancy or too simple), we finally found a room in Valle Mistico. What a great choice!

The place is just amazing, rooms are comfortable, every where has an amazing view and the service was absolutely perfect: always very kind and attentive, but not invasive at all! Special congrats to the waiter Ricardo: a very, very nice mexican who works there.

We would definitely come back! Highly recommended for those who are looking for some rest and peace, in an awsome place!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villas Valle Mistico

Property: Villas Valle Mistico
Address: Camino al Otlahyo 10 | Colonia Huilotepec, Tepoztlan 62520, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Tepoztlan
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 20 Hotels in Tepoztlan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Villas Valle Mistico 4*
Number of rooms: 10
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