I visited Hostal de la Luz for the second time this weekend and had a very frightening experience.
During a private temazcal, the shaman became physically aggressive with my mother, massaging her back with such force that she yelled out in pain and asked him to stop. Instead, he pressed her head down to his groin level and started to touch her lower belly. My mother told him she felt uncomfortable and that she wanted to get out but he would not stop touching her. I tried to push the door open but it was locked from the outside. It took ten minutes of pleading to have the shaman let us out - he had to yell a code to the two men lurking outside. Once we were outside, the shaman told my mother that she needed to work on her issues, that were making him feel "very strong emotions". No wonder, what with his moaning. Very terrifying experience.
When we complained to the manager, he said that he has taken temazcales there many a times and has never felt uncomfortable, "so it is very subjective". If two women are locked into a cave with an unknown man in boxers and he forcefully subdues one of them and they complain about being terrified, the correct response is "I'm sorry and we will make sure this never happens again to any of our guests", not to sneakily blame the victims.
The temazcal - one of the main activities in this retreat, should never be locked from the outside, should not include touching (I had done it once before with my boyfriend at this same hotel and wasn't touched), and when any of the clients say they want to get out, they should be able to do so immediately. Having large areas of the hotel completely isolated is asking for trouble.
Please, if you are a woman and traveling to this hotel, especially without a male partner, be particularly alert.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Traveltool, S.L.U. and HotelQuickly so you can book your Hostal de la Luz - Spa Holistic Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hostal De La Luz - Spa Holistic Hotel Tepoztlan