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“Holbox Island was a Black Hole”
Review of Xaloc Resort

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Xaloc Resort
Ranked #10 of 19 Hotels in Holbox Island
Certificate of Excellence
Brooklyn, New York, USA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Holbox Island was a Black Hole”
Reviewed 12 December 2013

My boyfriend and I had looked forward to this trip. We landed in rainy Cancun and Pepe our driver was friendly and chatty enough telling us that the rain had washed out some of the roads. He had an alternate route and away we went. Passing through several water logged towns I wondered about the lack of dranage systems in these towns. We arrived at Chiquila and instead of carrying our luggage to the ferry we paid $2 to drive up to the ferry! Ferry ride wasn't bad. About 20 minutes later we were on Holbox. The golf cart picked us up and carried us along flooded streets with craters full of water along every block up until we reached the hotel. Where was I on the moon? So much for walking to town in the evening. Checked in and the place seemed ok but the lounge chairs & tables by the pool where delapidated; the pool was filthy with no filtration happening; the lights in the room didn't come on right away but we figured they were not plugged in, especially mine which cord was wrapped in black electrical tape. Room very dark but looked like the photos an the website. Oh! Except the spiders crawling around the top of the shower!!! Went to see the beach with more dilapidated chairs & tables and tons of kelp for as far as the eye could see. Oh! the swim up bar pool was in just as bad a shape. We had full board but when I asked for a hamburger the waiter said no only fish and meat. ( A hamburger is meat isn't it ?). We decided upon a triple decker sandwich and 2 cokes. When we finished eating the waiter ran after me stating we had to pay for the sodas. That did it. My boyfriend and I vowed to leave the next day. He spoke with the manager who made all types of excuses, (Oh it's the rain that's why the pools haven't been cleaned and we don't have enough help to keep the beach clean.) She understood how we felt and helped my b/f make reservations for Temptation in Cancun. Needless to say when we got off the ferry and started the drive the sky opened up and it poured all the way back to Cancun. I was so dissapointed and the change in plans cost us an extra $500. So much for Holbox. I guess the Europeans can have it. The website is such a far cry for what the place is actually all about. Adios. Thanxs for the false advertisement.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Janis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Forest Lake, Minnesota
Level Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 25 August 2013

The beach is beautiful. Adult pool was not working but the family pool was a nice place to take an afternoon dip. The Palupas and walk way are very pretty. The bed, bedding and pillows are very dated and thread bare. The room was clean. Staff was polite. My kids loved renting a golf cart and driving around the island. After seeing other properties I was disappointed in my decision. No comment on the restaurant because we ate out every night.

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank NextVacationiswhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2013

The service and pleasant room were really a highlight on our trip to see migrating whale sharks. The service was attentive and easygoing, the food, while a little limited, was good, and the overall atmosphere really added to a great vacation. The porch hammock in our palapa was a great spot to laze away some summer afternoons, and the pool was well maintained and a fine spot to cool off. The staff were helpful and very welcoming. Well worth a look.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Will S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lethbridge, Canada
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 June 2013

My husband and I stayed at Xaloc in December 2012. The room was very nice and clean. The location was great. The mosquito net didn't seem large enough, but there were no mosquitos, so that was ok. We had no problem with the service, etc.

I would not recommend using your credit card there.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank idti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2013

We were really looking forward to staying at Xaloc Resort for our week holiday in June. However our Xaloc experience wasn't top notch. We understand it's considered "low season" for this hotel during the summer months but it still doesn't mean you should cut back on the features that sell your resort.We booked this hotel because it seemed to have everything we wanted Pool, Beach, Restaurant.

When we arrived at Xaloc, the front desk staff was very nice and polite. She checked us in the walked us to our room #27. As we walk towards the room we pass by the middle pool surrounded by the huts and to our surprise the pool was green, not circulating and looked like it hasn't been cleaned in weeks. Our first thought was maybe this pool is shut down and broken no big deal. Lucky for us they have a second pool by the beach that has to be in good shape. Good thing we didn't pay extra for the pool huts! hehehe

Once at our room, we were very pleased with the size and look of the room. We had an amazing view of the ocean and our deck was large and comfortable, we had a true king size bed and our AC worked very well. It was advertized that the rooms has coffee makers and our room didn't have one. We like my coffee first thing in the morning.

We unpacked put our suits on and off we went to the second pool and to check out the beach. Well wouldn't you know it the beach pool was green, not circulating and looks like it hadn't been cleaned in weeks! The pool bar was non existent and it had a phone with a sign that said "call if you need service" Really?? At this point our first impression wasn't great. The Beach was BEAUTIFUL!! just like we imagined it!

In our hotel amenities book in our room, it was written that breakfast started at 6:30am. We were up at 7:00 am the first morning and headed down for coffee and something to eat. There wasn't a soul around the kitchen was closed and no one at the front desk. 6:30am at Xaloc must mean 7:45am because that's when we were able to get coffee and food. The food was very good. I guess you just need to learn the lay of the land. When we did have service it was great but slow....you are on island time!

Through out the week the pools did get cleaned but I still think they must of had filtration and circulation problems. It did seem like they were trying hard to fix it. The pool water never did get 100% but towards the end of the week we did get to swim in the pool.

Holbox Island is a very special place and worth the visit we give it a 10 out of 10! It's paradise. Choose your hotel wisely for the time of year that you will be visiting. Oh and don't forget you Mosquito spray!! The higher the deet the better over 75% you'll be good!

Cheers
Rachelle

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rachelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xaloc R, Director Comercial at Xaloc Resort, responded to this review, 3 May 2015
Thank you for your kind comments. IN order to explain the resons of the pools, let me tel you that the chemicals and the pumps were in Cancun and no Ferry to transport them. Use to happen very often that purchases do not arrive on time due to transportation problems. We learnt the lesson and thats why now we preprare for 2 or 3 months of products in case anything happens becuase being in an Island , an Island just like Holbox set apart in a Natural Preserve is one of a kind. You need to be prepared for a lot more than in anywhere else.
Glad to hear you were happy at the end. We have made so many changes since your visit. So please take a look to our new facebook page with all the new ammenities and you will be surprised. MEntion your name or Resrvation Code in your next reservation to get fabulous discounts. YOu are part now of our embassadors group.

Have a great day. Regards from Holbox!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 April 2013

From the moment you arrive to Xaloc, you are greeted with smiles, it's a beautiful small hotel with either bungalows and rooms, when we arrived all the staff was nice and helpful, we were welcomed with a refreshing beverage which really helped with our thirst and tiredness from the long trip.
We stayed in a rustic but very clean, big and fresh bungalow, it was very comfortable with high ceiling, a fan and A/C which we didn't really use because the weather in December is nice enough to not need it.
The staff always had a smile and a hello for everyone, they were nice and helpful even the manager lent us a cooler for our drinks one day we wanted to go to another part of the island :)
The hotel is located just a couple blocks from downtown Holbox and you can walk from and to the hotel at any time, the place is peaceful and safe; also it has a nice beach club where you can enjoy the view, the ocean along with a drink which will be brought to you by the staff.
Enjoy beautiful sunsets from the hotel beach or sunrises from the hotel roof.
Don't forget to bring mosquito repellent, it's a basic :)

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agamapz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City Michigan USA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 April 2013

My husband and I just returned from a stay at Xaloc Resort (chawloke). Every effort was made from this wonderful staff to make our stay memorable. Initially we were in a garden bungalow,but we found the room too dark, so we switched to the upper rooms of the European building. The room was bright, roomy and private; with a view of the ocean. The restaurant was excellent with fair prices and an attentive wait person at each meal. The reading room was a beautiful room with large chairs, a cool breeze overlooking the ocean. It was a dreamy place to unwind, read and have wi-fi connection. I already miss the wonderful breakfast and coffee. We want to especially thank Aurelio for his service and friendship. The entire staff was exceptional. We hope to return - and already have through our memories.

Room Tip: Really enjoyed the upper rooms in t he European building. The pool was private and fantastic.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beckettb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xaloc Resort

Property: Xaloc Resort
Address: C Chacchi s/n esq. Playa Norte, Holbox Island 77310, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Holbox Island
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Holbox Island
#10 On the Beach Hotel in Holbox Island
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Xaloc Resort 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
Xaloc Resort is a small ecotourism hotel located in a natural paradise of white sand beach near the small village of Holbox. Xaloc are in different environments to enjoy the charm and intimacy offered by the site, two pools, a lounge reading a terrace under the palapas where you can enjoy the breeze of the Caribbean Sea, a terrace on the beach where enjoy the sun during the day and admire the stars at night and "Maja'che" a restaurant where every dish is a specialty ... more   less 
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Also Known As:
Xaloc Hotel Holbox Island
Xaloc Resort Holbox Island

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