We travel to Brazil frequently. We normally choose small pousadas or small places with few rooms. This time we chose a "bigger" place although the hotel/pousada is still fairly small.
Coming from Paraty we felt very disappointed when we saw the hotel was not located directly at the beach. Maybe I should have done more research but I seem to have missed that - I could not find that clearly described on the website, and Kuoni writes "directly at the beach of Mucugue" (we did not book via Kuoni, but we checked of course other descriptions). My mother is not so fit anymore and walking up a steep hill every day wasn't exactly what she was looking for. However, I take this on my account as I belive with some more research I would have found out about this not so unimportant detail.
So why the rating?
I travelled with my fiancé and with my mother. Both rooms very different in size and I still don't understand why. My mothers rooms was bigger. It also had more facilities (extra desk and chair). The price we paid was the same...
None of our rooms had a window facing the ocean in the bathroom, as described. Both bathrooms had windows, though, but they could not be opened as the construction throughout the hotel is not well thought through - to open the window in our bathroom you had to climb into the bathtub first (!) and then to a wall and then you could open it. Very strange construction indeed. And I guess there are different room categories, which would have been great to know in advance.
As the detail in the bathroom with the windows that could not be opened here are some other details that require consideration:
- There are no umbrellas at the pool expect one with table and chairs (and this not be moved). So who would use a lounge chair on the roof top without an umbrella?!
- The pool area is actually very nice, but during our stay (6 nights) we did not see one person using it except of us once. It's nice but somehow not inviting.
There are other details, like the fact that when you come from the beach you walk through the hotel with sandy feet as there is no possibility to clean them...simple things.
Or the fact that we got locked out one evening at the terrace door locks automatically when you push the door - something to consider or to know at least in advance.
Or the simple fact that there is not even a desk on the balcony, only a simple chair. I think that does not speak of much effort there.
Transfer when we arrived at Porto Seguro airport was forgotten although confirmed by email - no problem, we took a cab ourselves. And the food concept also need reconsideration, it takes too long until food arrives (and again, I am writing this comparing with Brazilian standards).
But there are some postive things, too:
What makes this place a nice place, still, are the staff members. All very, very friendly and helpful, trying their very best. I'm glad Cecilia was there and a new person who spoke English, as the others only seem to speak Portuguese..we speak it a little, but it was difficult making arrangements.
I would also like to mention the breakfast: great choice of everything, very creative, very fresh.
And the cleanliness of the hotel: super clean place, bed linen changed daily (!) and this could definitely compete with any 5* hotel.
I would like to conclude this by saying that I have been to several places in Brazil, also Bahia, and I work in the travel industry myself. I understand Kuoni gives a 4* rating for this hotel and I'm really not sure about that. I think there is a lot of potential and especially the great team makes it fantastic place but maybe it would help if the owner was around also from time to time to see how the infrastructure (empty lounge, empty pool areas etc.) is used but also to see the positive things, e.g. how much of an effort his team is doing every day.
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- Also Known As:
- Maitei Hotel Arraial D'Ajuda, Brazil - Bahia