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Reviewed 24 March 2014

We had the pleasure of staying a night there, for my 70th Birthday (we usually motorhome, but I love Historic buildings.) We had a lovely room, with ensuite to balcony, and enjoyed the light meal we had. Loved the history, ambience, comfort and views of the area, and enjoyed wandering around the property. Recommend to anyone, especially for a special occasion. Very helpful staff, and doing well upgrading back to its glory days. Keep up the good work!!

  • Stayed: April 2013, travelled with friends
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Thank Binnie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

A purchase on NZ site 'Grabit'. A package which gave an overnight stay at the Hotel with a Twilight trip down into one of the glowworm caves.
We arrived mid-afternoon to book in and asked about departure time for our walk, duty manager didn't really know but found out.
We asked if we could dine at the hotel on our return at 8pm and we were told that there was no food as the chef was sick.
We asked if there were other places where we could eat afterwards, once again he was not sure.
We decided to risk it and try for food afterward.
Our rooms can only be described as 'adequate' as they had the basics but for a hotel which describes itself as of 'historic interest', they were poorly maintained, or should I say, 'preserved'.
All the furniture had seen better days as had, indeed, the carpets and curtains. The paintwork had, clearly, not been attended to for some time. French doors led out to a small balcony which was shared with the occupants of the next room.
Unfortunately, a floodlight fixed to the upper edge of the balcony shone into our room making any sort of blackout impossible.
The bathroom was an eclectic mixture of fittings of differing age & provenance.

The room was, however, clean and the bed comfortable. Sleep might have been good given tolerable lighting conditions.

Breakfast was substantial and tasty and consisted of eggs & bacon with cereals, toast, juice, fruit etc. nothing wrong there!

Finally, the whole place clearly needs some money spending on it, HM The Queen may have stayed there in the 60's but the redecoration undertaken prior to her visit need attending to again.

The grounds are good, given that they have one gardener - two would be better.

They should have a staff car park, as the duty managers car was parked under the canopy outside the front door for the entire length of our stay. This can be seen in our picture. At present, this practice does indicate a lack of discipline and organisation within.

Given a renovation plan and a modest investment, this place could be made to shine again.

Having said all this, awe would not be averse to a return stay when next in NZ.

Stayed: March 2014, travelled as a couple
Thank Sudarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

I would like to express my experiences here at this lovely hotel.
The staff were very friendly and extremely customer focused,
nothing was a problem for them.
The room was great, clean tidy and well worth the money
The breakfast was way more than we had expected and a lovely way to start the day.
We had dinner the evening before we went on the Cave World tour
quick, well presented great value for money.

Defiantly worth the money and the drive to get there
Will be recommending it to family and friends

See you again real soon

  • Stayed: March 2014, travelled as a couple
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1  Thank JNS33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

We stayed at this hotel on a grab one deal. The room was adequate, but needed upgrading badly, particularly the bathroom. The bed was very comfy though. The staff were very helpful and friendly and the meals in the restaurant were very good.

The family who own the hotel are gradually restoring it, the conference room was being decorated when we stayed. We wish them well, she's a lovely old lady and worth saving.

  • Stayed: March 2014, travelled as a couple
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Thank stonemob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

I would like to review the Waitomo Caves Hotel. We have stayed their about 6 times now over the past 6 months. We have found it such a lovely peaceful place. The hotel is old but grand and the management that are their now are very nice. Pat and Kathy (the management) can never do enough for you, They seem to believe in good old school hospitality, which is not something you see a lot of these days.

The grounds people have been doing a lot of work to tidy up the grounds and get them looking as wonderful as they currently do. That is a tribute to the management knowing how grand they should look.

We found the rooms to be very clean and tidy, fresh clean linen and towels. My wife loved the little tubes of shampoo and soaps, she said they smelt very nice. The room we were in looked out over the car park and had a beautiful view. Every morning we looked out the window we saw several families of Californian Quail just wandering around the carpark and gardens, it was such a lovely sight to see. We had a wonderful sleep and there was a good variety of breakfast food, even though it wasn't included in the room price. But we have been to a lot of hotels that don't offer breakfast at all.

We were fortunate that on one of the nights that we were there they were having a "Burlesque Cabaret Night" in the old ballroom. It was lovely to see life being brought back to the grand old ballroom. We thought the show was a grand tribute to New Zealand veterans, as it celebrated the start of WWl. It had nothing to do with Liza Minnelli as has been commented on in another review, it was all about New Zealand veterans and what they endured through all wars that we have been apart of. The Burlesque girls were all lovely even though their ages varied somewhat. They broke up the emotional bits that the rest of the cast created with their touching performance. I thought the Master of ceremonies was delightful, and did a good job of putting the show together. I know he was the writer and director of this show and thought it was well put together.
The meal we had that night as part of the show was very nice, and we enjoyed it a great deal. Yes it was meat and veg, but it was very tasty and well cooked. My hat off to the chef and the staff.
I will definitely be going back to stay in the Hotel and would love to go back to see the Murder Mystery evening that is coming up.
I am a very big fan of the Hotel, the grounds and the staff.

  • Stayed: February 2014, travelled as a couple
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2  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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