As a 'kiwi' who had never actually seen a kiwi, I thoroughly enjoyed my experience watching our native bird. Inside the kiwi house there is enough light that you can clearly see the kiwi in action. We had a fantastic view of the great spotted kiwi 'atu' who was very active searching for food, as well as the smaller kiwi who was asleep right near the window. At 1pm feeding time one of the staff went into the enclosure and it was amazing to see the big kiwi rub up against her, and to (enviously) watch her stroke him. This is the only place in NZ where you are guaranteed to see a kiwi, so if that is high on your list, then this is the place for you.
The rest of the park is quite old and seems quite run down, but I suppose there is only so much $$ to go around. nice for a stroll anyway, and to check out some lizards and other native NZ birds.
Staff are friendly. Gift shop/souvenir shop on site. Bring a picnic lunch. If you have already planned a visit to Waitomo caves in the morning, it would be good to tack this on afterwards.
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