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“The Al Maha is paradise”

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Al Maha, A Luxury Collection Desert Resort & Spa
Ranked #1 of 1 Hotels in Murqquab
Certificate of Excellence
Kent, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The Al Maha is paradise”
Reviewed 16 September 2013

We have just returned from our 3rd visit to the Al Maha. It is a very special place where every single member of the team works tirelessly to give all their guests consistently excellent service & always with a smile. Their success in giving guests a memorable experience is evidenced by the reviews on TripAdvisor. Chef David & his team provide food which gives a fine dining experience at every meal, all served with panache by Srini & his team. The suites are luxurious & are kept impeccably clean by Hari's outstanding housekeeping team. Mira & her guest services team are always on hand to ensure that your stay runs smoothly & your every need is provided for! The field guides are always on hand to take you on daily activities to get you closer to nature in this beautiful reserve or simply to take you "bashing" around the dunes in a 4 wheel drive vehicle. All in all our number 1 choice for a stay in Dubai.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 23 September 2013
Dear Guest,

We have seen this is your second review on Tripadvisor and team Al Maha feels very proud that you have taken the time to share your positive experience of your recent stay with us.

Thank you for all these pleasing compliments of the various teams in our resort; from housekeeping, guest services, the restaurant and the field guides with their knowledge about the desert conservation. Rest assured that your comments have been shared with everyone.

We do hope that your travels will bring you back to Al Maha for a fourth time in the future, as always it would be a pleasure to welcome you again.

Warm Regards,
Lara Keijzer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Abu Dhabi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2013

There is something truly magical about the place, and the feeling after 5 days was that we'd have loved to extend our stay at Al Maha by a couple of days.
The level of service from the moment we arrived until it was time to leave was superb. From affording privacy to the guests to organizing their daily activities it all seems to come natural to the members of staff and appears totally effortless. Very special thanks though go to Le Roux, our amazing field guide for the duration of our stay. His knowledge was immense and we thoroughly enjoyed his company during our daily outings.
The Bedouin suites are beautiful & very comfortable, with good amenities; the private pool is wonderful. Last but not least ... The food was excellent throughout (breakfasts, dinners both in the restaurant as well as from room service - but we never managed to have lunch ...).

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank desertrose1990_91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 22 September 2013
Dear Guest,

We are very appreciative that you have taken the time to share your experience of Al Maha with the readers on Tripadvisor.

It is a delight to read how much you have enjoyed the five nights’ stay with us; be it the cuisine, the comfort of the suite, the level of service or indeed the knowledge that was shared by Le Roux. We also understand from your comments of our cuisine that breakfast as well as the snack before activities kept you filled until dinner time! Perhaps on the next occasion you will try the sumptuous lunch menu.

We do hope to have the pleasure of welcoming you back at our resort in the near future.

Warm Regards,
Lara Keijzer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 September 2013

This is now our 4th time to stay at Al Maha and each time it is an amazing experience. There are many of the top hotels in the world that boast about their amazing service standards, however not one of them comes close to the level of service constantly delivered at Al Maha. From initial booking to departure it is slick, professional and extremely customer centric. An extremely proactive approach to the guests needs with constant WoW moments.

As a highly seasoned hotelier who runs his own training and consultancy company, I know service. Whatever they are doing in their recruitment and training, keep doing it as it works.

One may look at the price and think expensive, well yes it certainly is not cheap. However, when you take on-board that you receive three amazing dining experiences every day plus two awesome activities a day and the level of service in your own tastefully decorated Bedouin villa/tent and private pool, it is very much worth the money.



Thank you Al Maha for another amazing experience. Will be back next year.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
4 Thank ScotOzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 16 September 2013
Dear Guest,

Thank you for making the effort to share your experience as one of our repeat guests in Al Maha on tripadvisor.

It is a delight to hear that our team manages to deliver a consistent and high level of service to all our guests. Indeed it is our guests who are our priority to ensure they are well looked after at all times. Thank you for your compliments to our training and HR department, your comments have been shared with them.

We look forward to your 5th stay with us next year, it would be as always a pleasure to welcome you once more.

Warm Regards,
Lara Keijzer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

It's hard to put into words just how incredible Al Maha is. We stayed here as part of our honeymoon and right from our personal greeting upon arrival we had the most amazing time.

The resort is unbelievably beautiful and remote and the suites are separated to give a feel of privacy at all times. The decor is exquisite in the suites and the private plunge pool was a luxury in the desert heat! Staff were polite and friendly at all times and were very knowledgable about the resort. The activities were wonderful and well worth the early mornings. We tried falconry, dune driving and the camel ride and all were excellent. We used the spa and enjoyed it so much that we decided to use it a second time before we left.

The food was of an incredibly high standard - I have never eaten so consistently well in a hotel. Everything we tried was a delight but the seafood was a particular highlight.

We could see from the reviews that we were heading somewhere special but we were still amazed at the lengths that Al Maha went to to make our honeymoon special. It is expensive but we would spend every penny again and are already looking for an excuse to come back! My only regret is not buying one of the lovely waffle robes as a reminder!

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 17 September 2013
Dear Guest,

Thank you for your time to share your honeymoon experience during your stay at Al Maha on Tripadvisor.

We are really pleased to hear that you were both amazed with your stay; be it the privacy and comfort of our suites, the activities or the consistent quality of our cuisine. Your compliments of our ambassadors have also been shared with the team.

You mentioned you regretted not buying one of the robes; if you wish to purchase one and have it couriered please email me and I will be more than happy to arrange this for you (lara.keijzer@starwoodhotels.com).

We do hope your travels will bring you back to Al Maha in the future, it would be a pleasure to have you stay with us again.

Kind Regards,
Lara Keijzer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuttgart
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 September 2013

We spent 4 nights at Al Maha at the end of August before going on further to Zighy Bay in Oman. The transfer from Dubai airport went smoothly, turning off the main road into the desert. After a short time we came to a security check point, we were checked through and drove further through a smaller official entrance into the conservation area and then finally to the Hotels main reception building.

We were greeted warmly and were guided to a small seating area in the Lobby. We were offered cold drinks and wet face towels. Check in went smoothly, then we were informed about Restaurant timings, Spa activities with special offers and joining the SPG (Starwood Group) loyalty program. Then one of the South African guides/Ranger came and started telling us about their activities and start times. Personally I thought this was a little too much information just after arriving from a 14 Hour trip with various trains, planes and automobiles, we just wanted to get to our room and relax.

We were informed that our Villa was still being cleaned and that our Guest relations coordinator Ankush would meet us later. We were then asked if we would like to go to Breakfast until everything was ready. We followed but still made a detour to be shown the seating area, the Bar and outside seating area with Shisha corner. We were finally led down the steps to the Restaurant and shown to a table. After our initial Breakfast we went back upstairs and waited in the Lobby until Ankush came to meet us.

We were driven to our Suite but made yet another detour to the Spa and Main Pool area and were given a complete tour of their beautiful facilities.

We were finally taken to our Suite No. 40 which is probably the farthest Suite from the Main buildings. In our previous email correspondence with the Hotel we had asked for complete privacy, we just simply wanted to relax. Ankush told us later that this suite is usually given to the local guests who require such privacy.

The Bedouin Suites look Octagonal in shape with a large Canopy giving the illusion of a Bedouin Tent. We entered into a lobby area which had a small table and chair where the Nespresso Coffee machine was placed, a Kettle with various Teas as well as a small fridge, hairdryer and bottled water with glasses. A nice touch was the complimentary Sherry in its decanter with two glasses.

There were two other large double doors, one on the right hand side that led into the large bathroom, the other leading into the Bedroom/Sitting room. Each time I opened the double doors in the Suite I would always say “Open Sesame”……I don´t know why.

The Bedroom/Sitting room was beautifully decorated. As you entered the room there was a large wooden wardrobe on the left hand side which incorporated the TV and DVD Player. To the right there was a “Huge” double bed with a Captains Sea chest at its foot with two bedside tables. In front of the Bed were situated two large chaise lounge chairs with a table between them. On the other side of the bed was a writing desk and chair. Between the bed and writing table was another double door which also took you into the Bathroom. There were four large sized double windows (three of them could be opened) which gave access to the outside decking and infinity-type private pool.

The bathroom had a very large bathtub, a large glass doored shower, two wash basins with large mirror as well as a separate WC and bidet. The rooms were extremely clean with ample toweling and Toiletries.

We were disappointed with the Decking area. There were two comfy sun loungers situated on the right side as well as a table and two chairs on the left. The partial view of the desert could be seen standing up, but in the pool or lying on the loungers very little could be seen. It was probably our fault for requesting privacy but we thought that privacy would also come with a view. This could have been communicated earlier in our various email correspondence. The Suite was very quiet with just the noise of buggies or a few cars entering and leaving the resort. The Air-conditioning unit was situated near the front of the Villa and can be heard when it kicks in.

The pool in our suite was somewhat dated with various tiles missing as well as tiles which somebody had carelessly tried to reattach. As you could not look out onto a desert view your only option was to look at the small sand dunes as well as the shrubbery and the Villa itself. Unfortunately due to rain or maybe condensation there is staining on the Villa walls and the garden/ scrubs are in my opinion very poorly maintained. Dead leaves everywhere as well as the missing blue tiles scattered around in the sand. This particular area in this particular suite was certainly NOT acceptable and needs to be quickly rectified by senior management as it does not fulfill the expectations of its guests or of the resorts high standards. I gathered as many tiles from the garden as possible and laid them out on the pool side….they were taken away two days later.

Housekeeping comes twice a day, to make the room in the morning and to turn down in the evening. A daily paper is also delivered.

The resort has I believe 42 Villas offering full-board in the restaurant as well as in-Villa dining with the option (additional cost) of “Deck dining” where your meal will be served to you. There is also afternoon Tea and Coffee, as well as various snacks and drinks throughout the day served in the Bar area. This was all included in our Package. The quality of the food and service in the restaurant is exceptional. Even thinking about the Avocado-smoothie with Breakfast, the “7 Hours” braised Lamb shank (Oh that Gravy!!!) and Lobster Thermidor or Wagyu Beef fillet for evening meal, but the Sashimi starter with its Tuna, Salmon and fresh Scallops and spoon of caviar was just to die for. You should also try the Sri Lankan Dinner Menu. A big thank you to Srinivasan Nadarajan and ALL his Team…..Nikhil, Aruni, Pam, Dhan and Naresh to name just a few. Thank you again for your hospitality in our private room on our special day.

Breakfast is served from 07:00 till 10:30, Lunch from 12:30 till 14:30 (How anybody can eat three full meals a day is beyond me…..you would be in the restaurant all day) and evening Dinner was served from 19:30 till 22:00. Meals can be taken inside or out and casual dress (Gentlemen – Long trousers) for dinner is required.

A pre-dinner drink in the bar on the veranda looking out onto the reserve and the water hole which is illuminated was quiet magical. A cold Belgium Leffe beer and the seaweed tempura was a great match. Not to mention the star of the show which was Ramil the barkeeper, a really great host!

As we found that we could only get the sun in our villa from 07:00 till 09:300 and then again from 16:30 we headed off to the main Pool after Breakfast. Again, a beautiful facility with excellent attention to detail. Here we had the opportunity to see the Oryx and Gazelles grazing from the comfort of the large pool.

To get around the resort, Buggies are recommended because of the wild animals especially the Oryx. We did not have to wait more than Five minutes for a Buggy from our Suite after dialing 0, especially as our Suite was far away from the Main building.

Anything that you required you any had only to dial 0 for reception. Thanks here especially to Ankush and to Maria.

We also went on two excursions with the South African guides which took one hour, the nature walk with Kurt and the Falconry were we discovered that Owls only turn their heads 270° and not 360° as in the cartoons. I think Oscar the Owl was just as awake as we were. You have to be at reception for 05:30 to start at 05:45.

Service and hospitality at Al Maha is excellent and can only be highly recommended, as well as the quietness of its tranquil surroundings. When we return we will however be requesting another Suite. The staff recommend Suites 6, 11, 15, 23 and 35 for beautiful views. Oh and that Bed!!!

Since we have returned home we have been inundated with various emails from Starwood (6) and the Hotel (2), 8 within the last 11 days. This seems to be a little bit too much marketing.

Room Tip: The staff recommend Suites 6, 11, 15, 23 and 35 for beautiful views.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank walkern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 14 September 2013
Dear Guest,

I would like to thank you very much for all the effort you have put into writing such an extensive and detailed review about your experience when staying in Al Maha.

All the information you have provided us gives a really clear insight into how you perceived your stay. I have to say the “Open Sesame” did put a smile on my face as I can relate to the feeling evoked when entering the suites! From reading, I learn that the gastronomy from our Al Diwaan restaurant really stood out for you, as well as the care provided to you by so many of our ambassadors. Rest assured that your comments have been shared with them.

I also perceive that you appreciated the interior and attention to detail very much in our suites, providing many photographs to accompany your writing and not to forget highlighting the comfortable bed. We do see comments from guests as a great opportunity to get insight into elements that were not optimal or that could be improved. We thank you for indicating that the check-in, although smooth, was too lengthy with an overload of information after your long journey. I have also emailed our maintenance department to review the pool tiles and the shrubs right away.

Thank you for choosing to spend your special occasion in Al Maha and we hope that there will be another occasion in the future to welcome you back to our resort.

Warmest Regards,
Lara Keijzer
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Paris, France
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 September 2013

This resort is absolutely amazing, everything is excellent. We stay here for 03 nights and the best part is their private pool and the rooms are very comfortable. The meal is delicious, overall enjoyed and recommended!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ceroux_annick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 14 September 2013
Dear Guest,

Thank you for writing a review on Tripadvisor with regards to your three night’s stay in Al Maha.

We are very pleased to know how delighted you have been with the experience, in particular with the quality of the food and the privacy & comfort of the suites with private pool.

We hope that your travels will bring you back to Al Maha is the foreseeable future; it would be a pleasure to have you stay with us again.

Warmest Regards,
Lara Keijzer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 September 2013

Fabulous resort just 45 minutes from Dubai airport in the most amazing setting, the desert. Private "stand alone" suites with swimming/plunge pools beautifully and tastefully decorated with all the hotel amenities and inclusions one wishes for, overlooking grazing oryx, gazelle and bird life. The food is amazing, great selection and excellent quality. The service and pleasantness of the staff outstanding. Activities include falconry, nature walk, dune driving, sun downer drinks via camel back or 4 wheel drive and the spa. Without reservation, one of the worlds finest properties with outstanding quality, service and luxury.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketingteam_3, Manager at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this review, 11 September 2013
Dear Guest,

Thank you very much for the high appraisal you have given to Al Maha in your review on Tripadvisor.

Team Al Maha is proud to learn that you have truly found the stay exceptional and you have indicated many elements of your experience that contributed to your delight. It is a pleasure to hear you enjoyed the food, the service from our ambassadors, the location and facilities as well as the activities. Rest assured that your comments have been shared with the team.

We really hope you will have another occasion to stay with us in the future; we would be delighted to welcome you once more.

Warm Regards,
Lara Keijzer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Maha, A Luxury Collection Desert Resort & Spa

Property: Al Maha, A Luxury Collection Desert Resort & Spa
Address: Dubai - Al Ain Rd | Dubai Desert Conservation Reserve, Murqquab, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Murqquab
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Murqquab
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Al Maha, A Luxury Collection Desert Resort & Spa 5*
Number of rooms: 42
Official Description (provided by the hotel):
Exclusive Hotel designed to resemble a traditional Bedouin encampment - Set within a 25-sq.-kilometer desert conservation reserve. ... more   less 
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Also Known As:
Al Maha Desert Hotel Dubai
Al Maha Desert Dubai
Al Maha Desert Resort
Al Maha Resort

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