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“Comfortable & just the right place to relax (Ferringhi Tower second building sea view)”

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Holiday Inn Resort Penang
Ranked #3 of 10 Hotels in Batu Ferringhi
Certificate of Excellence
Reviewed 24 August 2014 via mobile

Staff were friendly but checking-in was slow ! Relaxing ,comfy & spacious room with 2 double beds with all sorts of basic amenities with balcony attached .Wifi reception in the room was strong.Bathroom comes with standing shower & bathub. Breakfast was soso .Parking space was limited.Quite a distance from town but will be back for the next stay =)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Aliencess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 26 August 2014

Dear Mikies,

Warm greetings from Holiday Inn Resort Penang.

Thank you for taking some of your time to share your experience with us on Tripadvisor. I was pleased to read that you enjoyed your stay and we greatly appreciate your compliments in regards of our friendly team and facilities.

We certainly look forward to welcoming you back to have another wonderful experience with us in the near future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager

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1,032 - 1,038 of 2,280 reviews

Reviewed 19 August 2014

Nice location close to night markets and some great memak food outlets. Situated next to a clean beach with a few activities such as jet ski hire, para gliding etc.
Staff were more than accommodating and very friendly indeed making my whole family very welcome. It was very busy with Mid-East visitors and a little out of season for western families and we felt a little uncomfortable sunbathing etc. Still there were plenty of other things to do.

I have only one fault and that was the in-house food and drinks service: each time items were put on the room tab, we could never get a receipt. I did make a bit of a fuss on one occasion and I got the top copy but after that, we never saw a receipt again. It makes it very difficult to know what you ordered when you check out. We were caught once before paying over RM400 for food we did not have. I think this time we were charged correctly but if you have kids charging things to the room, there's no way of cross checking the final bill. - beware.

My "star rating" for value is only low because we did a late booking during a peak period. We paid a lot for these rooms!

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 21 August 2014

Dear M W,

Warm greetings from Holiday Inn Resort Penang.

Thank you for taking some of your precious time to share your experience with us on Tripadvisor. I am pleased that you found our staff being friendly and welcoming.

In regards of the challenge that you faced with the receipts from the food and beverage outlets, kindly allow me to clarify that the bills are posted to your room and the receipts are all available at the front office at time of check out for your review and collection if requested.

It was our pleasure to have you with us and we are looking forward to welcoming you back to the resort in the future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager

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Reviewed 17 August 2014 via mobile

Hotel is ok and we booked a shuttle day before back to george town. Today they tell us that the shuttle do not allow any luggage. Ridiculous service andwe are forced to pay rm60 for a taxi, very disappointing

Stayed: August 2014, travelled with friends
4  Thank Magmaggiegie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 21 August 2014

Dear Magmaggiegie

Greetings from Holiday Inn Resort Penang.

Thank you for taking the time to share your comment with us on Tripadvisor.

I am sorry to read that your experience with us has been summarized to your experience with the free shuttle service. I must clarify that the free shuttle service to Georgetown is for sightseeing purpose only and due to limited space it is not meant for people to bring their luggage. Should you need to bring your luggage along at check out, you can always contact our hotel tour desk for transfer assistance which is chargeable.

Despite this experience I hope to have the opportunity to welcoming you back to the resort in the near future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager

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Reviewed 14 August 2014

Hotel is located in the middle of Batu Ferringhi where shopping and restaurants are plenty. Daily night market is just few steps away and great for bargain hunting. Hotel has 2 towers, and ask for the Beach wing for uninterrupted view of the sea. Room and facilities are a bit dated and about time for refurbishment. Swimming pool was small and it was a bit disappointing.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
2  Thank Tonelim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 21 August 2014

Dear Tonelim,

Thank you for your feedback and for taking the time to write a comment of your experience with us on Tripadvisor.

We are glad to hear that you liked our hotel location. We have noted your feedback with regards to our room and facilities and I am happy to mention that in line with our ongoing upgrading program and in addition to our newly refurbished restaurant some of our Resort facilities which includes the bridge, first floor of Ferringhi Tower as well as gym will receive a facelift in the coming months.

Once again, thank you for your feedback and we look forward to welcoming you back in the near
future.

With best regards,
Jean-matthieu Beroujon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

This hotel is centrally located at Batu Ferringhi, walking distance to everything from night markets to cheap eating establishments. The bus stop to Georgetown is in front of the hotel. ( M$2.70) one way to town. Eating at the hotel for breakfast can be hard. Especially the month of August when the Arabs are there for the holiday.The Terrace cafe is lovely but the service leaves a lot to be desired, with poor and slow service. This is our 7th time at this hotel and I will be there again, but not in Jul/Aug.

Room Tip: Stay hill side and get a balcony room for the views.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 18 August 2014

Dear Bob B,

Warm greetings from Holiday Inn Resort Penang.

Thank you for taking some of your precious time to share your experience with us on Tripadvisor.

Please accept my sincerest apologies for the service that you experienced at the Terrace Cafe. Rest assured that I have personally discussed this matter with our Director of Food & Beverage and appropriate training has been put in place to address this issue.

Thank you again and I look forward to welcoming you back in the future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

We stayed at a seaview balcony room at Ferringhi Tower for 1 night, the room was at the 19th floor which was non-smoking.

Everything went well until it was about 11pm+ when there was a group of ladies staying in the room connecting to us. They talked loudly and was partying inside the room. As we thought it may be still "early" for some, we didn't make a complain even though we were about to sleep.

However, we woke up by loud noise made by these ladies at about 3am+! The worst part was I smelt smoke when I went closer to the connecting door to discreetly verify whether the sound came from them! We believed they were smoking, gambling, and under the influence of alcohol. I called the operator after tolerated them for another hour and complained about this. Shortly after that, I heard that a security personnel reminded the ladies gently to lower down their volume.

To our horror, these ladies aggravated shortly not long after the security guy left. They talked even louder and shouted their lungs out. That was about 5am+. It left me no choice but to call the operator to complain again. Thereafter, I couldn't hear any more noise probably because I was too tired from all these and fell asleep.

That was one of the worst nights ever, the fact that I am a light sleeper and sensitive to smoke made it even worst. While I can't blame the hotel for this, the management should consider taking serious view and come up with some policies on guests who smoke at non-smoking room / floor. It is perfectly fine to smoke, but please do it at the balcony (with the glass panel shut) or better still, go outside the hotel. It is totally unacceptable if the guests next door are able to smell the smoke, which we believe it can only happens when they smoke inside the room.

Location wise, the hotel is strategically located. It is near to the night market with a lot of seafood restaurants just a stone away! We particularly love Ferringhi Garden, they served really fresh seafood with an amazing ambience!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank QiaQia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 21 August 2014

Dear Qia Qia,

Warm greetings from Holiday Inn Resort Penang.

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us.

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our sincere apology for the inconvenience you faced during your stay and we regret that your experience in our hotel did not live up to your expectations. Rest assured that your comments has been reviewed by our team and appropriate action plans on smoking and noise control will be put in place to address this issue.

However, we are glad that you liked our hotel location and in closing, we would like to thank you for choosing Holiday Inn Resort Penang. We do hope we will have another chance to welcoming you back at our resort.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager

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Reviewed 7 August 2014

This hotel is well situated next to the beach and the wonderful night market. The rooms are a decent size, clean and comfortable and with a good breakfast. The decor is straight out of the 80s though, it really could do with a renovation. Otherwise not a bad choice.

  • Stayed: September 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Janine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this reviewResponded 21 August 2014

Dear Janine R,

Greetings from Holiday Inn Resort Penang.

Thank you for taking the time to share your experience with us on Tripadvisor. We really appreciate your compliments about our rooms and breakfast.

I am happy to mention that in line with our ongoing upgrading program and in addition to our newly refurbished restaurant some of our Resort facilities which includes the bridge, first floor of Ferringhi Tower as well as gym will receive a facelift in the coming months.

Once again, thank you for your feedback and we look forward to welcoming you back in the near future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Penang

Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#4 Business Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
Price Range: £42 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy' memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Malaysia

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