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“Great location. ...pool area average though”

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Holiday Inn Resort Penang
Ranked #5 of 11 Hotels in Batu Ferringhi
Certificate of Excellence
Nhulunbuy, Australia, South Pacific
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location. ...pool area average though”
Reviewed 30 August 2014 via mobile

We traveled with our 6 & 4 y/o kids. We had a twin hill view in Ferringhi tower. The room was large enough for us, well maintained with separate bath and shower. Breakfast was good, a large range of food. The hotel is in a great location in the middle of the night markets and close to a range of beautiful food stalls with a bus stop out the front. The hotel is divided by a road and a walk bridge makes it easy to get from one side to the other.
The big disappointment for us was the pool area. It is beach front however the beach is a landing point for parasailing, horseriding and other motor boat activities so you can't really relax on the beach. The pool would have been top of the range back in 1981. It is rectangular about 30 meters x 15 and 3 meters deep at one end. This design means that 85% of the users ( kids and their parents) use 25% of the pool because the other end is too deep with no shade over the pool until around 3 pm when tree shade creeps across. Pool seats are hard to get and only about half have umbrellas. The kids pool in a square about 5 meters and maybe 1/2 a meter deep. ..great for the 1-3 year old except it is in full sun all day.
If you are just using the hotel as a base it is perfect, if you are looking for more a laze by the pool sort of break look elsewhere.

Stayed August 2014, travelled with family
Helpful?
Thank Zed2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 7 October 2014
Dear Zed2929,

Warmest greetings from Holiday Inn Resort Penang.

Thank you for the feedback through Tripadvisor. I am very pleased to know that you liked our room, breakfast and hotel location.

Thank you for your suggestion in regards of the pool area and I am happy to inform that we are in the midst of purchasing additional umbrellas for pool area including kid’s pool.

It was a pleasure to have you with us and we are looking forward to welcoming you back to the resort in the future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,148 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (646)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2014

We have just returned from a 4 night stay here. We were upgraded to a sea view room, 2 double beds. I found the accommodation excellent, couldn't find fault at all. Great room cleaning. The bar staff were excellent and very friendly. I agree with some other comments about lots of Middle eastern visitors, which I found at times a little off putting. So next trip will pick a different time of the year. Suggestions for improvement, upgrade the foyer area with new furniture or at least recover, as some furniture items were dirty and a bit tattered. The public toilet in the foyer area each time I used it was pretty disgusting, they need to be cleaned more often. Consierge and tour arranger people excellent service. A great place to stay in particular if you want a relaxing break

Room Tip: A higher floor in the tower
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank 129CMP1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 17 September 2014
Dear 129CMP1959,

Greetings from Holiday Inn Resort Penang.

Thank you for taking the time to write a comment about your experience with us on Tripadvisor.
We are pleased to hear that you were truly impressed with our rooms and your compliments about our bar, concierge and tour staff are highly appreciated. I will definitely share your comments with all of them.

Please accept our sincere apology for the shortcomings you experienced with the furniture and public toilet in the foyer area. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Rest assured that your comments have been well noted for future improvement.

Once again, thank you for your feedback and we look forward to welcoming you back in the near future.

Best regards,
Jean-matthieu Beroujon
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 August 2014

beach view and walking to beach, have night market at night and nice lobster seafood at i love you cafe.

Room is not new but service very good! many 5 stars hotel around the area and we also try walking at night market with trendy young products.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank KimWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 17 September 2014
Dear KimWoo,

Greetings from Holiday Inn Resort Penang.

Thank you for your nice feedback in regards to our Resort location and service through Tripadvisor.

Thank you for staying with us and we look forward to welcoming you back to the Holiday Inn Resort Penang in the near future.

With best regards,
Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 August 2014

We were upgraded to a Seaview room for our 9 nights stay. The room was spacious, towels were changed twice daily. Breakfast was of a super standard to cater for all tastes. The service was excellent, the staff always had a welcoming smile.
Shame about the beach - no facilities made by the hotel.

  • Stayed August 2014, travelled with family
    • Rooms
    • Service
Helpful?
1 Thank Lily1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 17 September 2014
Dear Lily 1908,

Warm greetings from Holiday Inn Resort Penang.

Thank you for taking some of your time to share your experience with us on Tripadvisor. I was pleased to read that you had a happy stay with us and thank you for your compliments on our rooms, breakfast, service and staff.

I look forward to welcoming you back to have another wonderful experience with us in the near future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 August 2014

Awesome location. We were upgraded to better view and room being the IHG member. We were made welcome in very professional manner and Check-in was a breeze.

Great services provided by the Hotel. The massage centre next to swimming pool is very relaxing. The local eatery around the hotel is awesome. Loved the Bora-Bora and the Thai Seafood Restaurant which are walking distance from the hotel. The public transport is added bonus which saves lot of money while travelling around in Penang.

Direct buses ply from outside the hotel to George town and Local Jetty areas hence it saves lot of time and money. Hard Rock is just walking distance from hotel which again helps to walk back after getting drunk.

Room Tip: Room overlooking Sea is awesome. Worth the value. Old hotel, still great room Size and Quality
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Yog4578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 26 August 2014
Dear Yog4578,

Greetings from Holiday Inn Resort Penang!

Thank you for sharing your recent experience with us on TripAdvisor. Your compliment regarding our hospitality is highly appreciated and will be shared to encourage the team to continue giving the best services to our valued guests.

On behalf of the team, we thank you for choosing our Resort as your holiday destination. We look forward to welcoming you back on your next visit to the island.

With best regards,
Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2014 via mobile

Had a wonderful stay in this hotel with my family of 7. Booked two twin rooms which were a good size, the service was very good, staff very friendly, breakfast was of a good standard with plenty of variety. The location of the hotel was perfect close to the beach, restaurants and shops all on your doorstep. A special mention to Jasmine who was very polite, helpful and courteous !!...

Stayed August 2014, travelled with family
Helpful?
1 Thank Mohammed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 26 August 2014
Dear Mohammed P,

Warm greetings from Holiday Inn Resort Penang.

I was happy to read your great review about our resort and greatly appreciate your compliments on our dedicated team, especially Jasmine, for her contribution in making your stay experience so meaningful and memorable.

On behalf of the entire team, we look forward to welcoming you back to the Resort in the near future.

Sincerely,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 August 2014 via mobile

Staff were friendly but checking-in was slow ! Relaxing ,comfy & spacious room with 2 double beds with all sorts of basic amenities with balcony attached .Wifi reception in the room was strong.Bathroom comes with standing shower & bathub. Breakfast was soso .Parking space was limited.Quite a distance from town but will be back for the next stay =)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aliencess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, 26 August 2014
Dear Mikies,

Warm greetings from Holiday Inn Resort Penang.

Thank you for taking some of your time to share your experience with us on Tripadvisor. I was pleased to read that you enjoyed your stay and we greatly appreciate your compliments in regards of our friendly team and facilities.

We certainly look forward to welcoming you back to have another wonderful experience with us in the near future.

Sincerely,
Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Penang

Property: Holiday Inn Resort Penang
Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Batu Ferringhi
#4 Romantic Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy' memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Malaysia

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