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PARKROYAL Penang Resort, Malaysia
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Reviews (2,707)
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1,093
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2,192 - 2,197 of 2,707 reviews
Reviewed 27 February 2011

Fast compotent service with nice complimentry touches. Room clean but basic definately not see view as described. Get used to sound of near by mosque. Excellent location and ammenities catering very well for families. Excellent activities, but no place if looking for relaxation. Food quality good, but better on street.

  • Stayed: October 2010, travelled with family
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3  Thank sace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 8 March 2011

Dear Sace1,

Thank you so much for taking the time to share your comments of your last stay with us.
I sincerely regret not having the opportunity to meet you while you were with us and had the possibility to improve where necessary to assure we created a memorable hotel experience.
Together with my Team, I look forward to welcoming you back to Penang, please do not hesitate to contact me personally and will ensure your next visit be a more relax one.
Once again, thank you and wishing you a great day ahead.
Very sincerely,
Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2011

We stayed in the Parkroyal second week in Febuary, I chose the parkroyal based on reviews on tripadviser and honestly say I was not disappointed with the hotel but did'nt like Penang that much, we went to Langkawi for our second week which was more our style, but thats not the fault of the hotel, we just found for a young family there are many many elderly people in the hotel which meant my daughter was board most of the time, saying that though we could have just landed on a bad week.
The hotel itself though was very well run a litle old and worn in some places but this is not a new hotel so its to be expected, its clean and spacious so thats all that matters,the staff were most helpful, we had a problem with ants on the balcony, they were quick to sort it out and even offered a change of room which I thought was nice, the breakfast was really good, we mostly liked that we had our own jugs of tea and coffee on the table.
The bar area was so nice, but was spoiled by the drinks prices that were extortionate which was such a shame cause it would have been so nice to have pre/post dinner drinks in there, I think if the prices were more reasonable there would be more people in.
The pool reastaurant cool bananas was also a little expensive compared to outside but the quality and quantity was so good we did'nt mind and ate lunch at our sun louger most days, really liked the flag system.
Cannot coment on any other restaurant as we ate out every night, there are plenty of restaurants and the night market just outside the hotel, we liked the longbeach hawkers to be very good and extremly good value and Marios Italian wonderful (just across from golden sands resort) all the others we ate at were just average which is what else we did'nt like about Penang (the food is much nicer in Langkawi)
All in all good hotel, just did'nt like the area that much.
PROS:
Clean spacious
Good gym
Lovely staff
Great breakfast
Good location
Free WiFi
CONS;
Expensive drinks
Expensive laudry even the self serve in the basement (its cheaper to take it out to a service)
No dvd player in the room
A litle old in some places

Stayed: February 2011, travelled with family
1  Thank Lambsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 8 March 2011

Dear Lambsy,

Warmest greetings from Penang.

Thank you very much for taking the time to compliment our services during your last stay with us.
Your kind comments have been passed on to the respective department heads to share with all Associates and to let them know that their great efforts to provide superior services are being greatly appreciated by your goodself like many of other guests. Thank you also for your positive criticism on our pricing as it is only through such feedback we can improve ourselves to serve you better day after day; we constantly work on providing superior quality at the best price.
Together with my Team, I look forward to welcoming you back at the property.

Once again, thank you and wishing you and your family a fantastic week ahead.
Very sincerely,
Francois

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Reviewed 17 February 2011

so comfortable!
lov my 4days stay in Parkroyal Penang :) wish i could stay longer...
staff we met were all very friendly & bfast spread was good & e view wile havin breakfast was so relaxing.
u must avoid taxis coz Rapid Penang is damn good! we travelled to Gurney, Georgetown all by bus.
watersport activities are affordable too, juz in front of the hotel. i tried parasailing & the guys were helpful!
i slept like a baby at night & i was wondering wheres the noise people were complainin here (noise from the mosque) no disturbed sleep at all :zzz
& i lov the cafes along e beach, i managed to capture a beautiful sunset pix..
i will return,def!

  • Stayed: February 2011, travelled as a couple
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3  Thank smartypanties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 8 March 2011

Dear Smartypa,

Thank you so much for your very kind comments which are greatly and very sincerely appreciated. As usual I will share such feedback with my crew and will come as a fantastic boost of moral to all of them to continue to work harder in creating memorable hotel experiences to all our guests.
Thank you, once again, very very much and look forward to welcome you back in a not too distant future.
Have a fantastic and wonderful day.
Very sincerely

Francois

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Reviewed 14 February 2011

This is a splendid beach resort--lovely setting, relaxing, impressive pools, food and drinks reasonable for a large hotel. Service was friendly and helpful. The gym staff was particularly helpful. We went during Chinese new year, so it was a bit crowded, but there was still this relaxing ambience that only a beach resort can provide. Rooms are maybe a bit outdated, but still large and lovely. Close to outdoor food stalls -- must try "food paradise," a 5 minute walk from the hotel.

  • Stayed: February 2011, travelled as a couple
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3  Thank Asiatraveler007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 8 March 2011

Dear Asiatraveler007,

It is with great pleasure an satisfaction that with my Team, we read your kind comments. We are glad we managed to make your stay in Penang a memorable one.
Have a wonderful week ahead and look forward to welcome you and family back in Penang soon.
Very sincerely

Francois

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Reviewed 14 February 2011

Stayed in a Deluxe hillview room, and were very happy with the quality of the accommodation, cleanliness was faultless. All staff very helpful and welcoming and interested in the guests, nothing too much trouble. Good location to visit night market. Will definitely be back!

  • Stayed: February 2011, travelled as a couple
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3  Thank Jacksta22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded 17 February 2011

Dear Jacksta22,

Thank you so much for your positive and kind feedback. I am glad to know that with the Team we have created great experiences throughout your stay.
Your comments will surely come as a great boost of moral to the Team to constantly improve themselves further to serve you and all our guests better.
Do contact me personally next time you come to town.
Have a wonderful day,

Francois

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