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“Nice pool but not much else to say” 3 of 5 bubbles
Review of Bayview Beach Resort

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Bayview Beach Resort
Ranked #7 of 12 Hotels in Batu Ferringhi
Singapore, Singapore
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Nice pool but not much else to say”
3 of 5 bubbles Reviewed 27 May 2014

What is nice?
(a) Pool is about the only redeeming feature in this hotel. It is around 15-20m in curvy length. So, for those who wish to swim laps, the length is welcome.
(b) Location. As hotel is located along the end of the Batu Ferringhi beach area, there is the nearby night market (15 mins walk away), access to restaurants and eateries, buses to town / airport, etc.

But even at the beach, there is another unique practice.
When I wanted to use the beach chairs, I was informed by the staff that certain chairs and tables were already occupied. The staff said that reservation is available at RM50 per day. Another interesting money making practice.

What could be better?
(a) Jaded look in the lobby, restaurant and in the room. I guess it is about time to redo the hotel.
(b) Room had no room sandals, towel card, dirty balcony chairs, etc. I wonder where is the supervision and whether there is any quality check on the room upkeep.
Note: Hotel had a strange practice where pool towels can only be obtained with a towel card. I guessed this resulted from too many stolen towels. But I wonder if this should be the solution.
(c) Food in the restaurant tended to be expensive and not something one would look forward to eat again.
(d) Wifi in room is chargeable.

  • Stayed March 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank IamQingfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, 29 May 2014
Dear IamQingfa,

Thank you for staying with us and particularly finding our pool delightful.

If you are referring to the cabanas and sunbeds been taken up, they are actually for rental for exclusive usage. As explained in earlier postings, reserved cabanas are rentable for exclusive usage to prevent previous difficulty of guests competing daily to take territorial possession of the free for all cabanas. However, we still allow the “first come, first served” basis for any free cabanas that have not been rented out. This way, we manage to keep most guests happy as those who want exclusive use have to pay for the privilege and those who are not willing to pay understood that they have an option to do so if they want exclusive usage. I regret this system has somewhat caused you the wrong impression.

We have taken note of your comments over the cleanliness of the balcony chairs and remedial actions have been taken by the housekeeping department to be more vigilant when checking rooms. For your information, bathroom slippers are available on request.

Regrettably (as mentioned in our previous posts regarding food and beverage prices) and like all hotels in Penang, we are unable to compete with the illegal and unlicensed operators with no compliance costs selling at cheaper prices on the streets. However, the Hotel provide a convenient and hygienic place to have your food and drinks with Happy Hours offers at certain times in the various outlets.

We have extended free in-room wi-fi with effect from 1 September 2012 so we are confused when you said we charged for wi-fi usage in the room. We only charge guests for using our computer (PC) at the Business Centre for those guests who do not have internet connectable gadget thus preventing guests from hoarding the PC for long periods.

We hope to welcome you back when you next visit Penang.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 27 May 2014 via mobile

Pros-
Spacious rooms!! Great big sized beds too!! Plus kids stay for free package was really great for family of 4.
Pools were very nice and hats off for having the kiddie pool as my kids loved spending time there enjoying the slides and spray guns. Even the baby pool is well shaded to protect your precious little ones as they enjoy themselves at the pool.
The breakfast buffett is well stocked.
Downside- some of the rooms may be a little musty when you first check in.
Overall - a great budget friendly hotel for families.

Stayed April 2014, travelled with family
Helpful?
2 Thank Caladus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, 29 May 2014
Dear Caladus,

I am glad you found our rooms spacious and comfortable and that our popular children’s Play Pool has proved to be a hit with your family. We are delighted that it has given them so much fun and joy during their stay. We are also happy that you and family have enjoyed our delicious breakfasts spread.

Our open non air-conditioned corridor leading into an air-conditioned bedroom may give some guests the smell of dampness due to the different ambient temperature which does not take long getting used to.

Thank you for staying with us and we hope to welcome you and your family back again for another great stay in the near future.
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Singapore
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 24 May 2014

As the name imply, it is beach resort so it is good if you wish to enjoy beach activities around the Batu Ferringhi beach area about 15-20 minutes walk from the Ferringhi night markets. It is a rather 'tired' looking hotel but staffs are warm and welcoming.

One unfortunately incident we have experienced is that the bed linens (pillow, pillowcases, bedsheets etc) have the damp musky smell (the horrible smell of undried clothing which linger on forever). The housekeeping was very helpful - but as explain by the hotel staff, this is well-known problem/feedback from hotel guests as the hotel has recently change laundry provider which was a bit of shame.

It is quite far from the Georgetown if you wish to enjoy the city heritage sightseeing, so you need to allocate car or transportation to and back if you are staying Bayview Beach Resort.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LW_Lai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Manager at Bayview Beach Resort, responded to this review, 28 May 2014
Dear Laila_W,

Indeed we are very different in style & look from the modern day hotel and we do try to maintain our retro feel as part of the hotels concept. Emphasis has always been on the substance of our caring & efficient service and good value which is what we are well known for.

Further to your comment on the musky bed linen, we suspect that there was a batch of defective linen used that was insufficiently dried due to a rush-job over the busy period that may have caused the “smell” issue mentioned. Please accept our apology and we will be more vigilant when checking the linen.

As you have rightfully mentioned Batu Ferringhi (beach) is indeed quite a distance away from the hustle & bustle of Georgetown city but we are easily accessible with regular inexpensive but excellent public bus service with the bus stop just right in front of the resort. Intervals are between 5 to 10 minutes all day.

Thank you for staying with us and reviewing us. We certainly look forward to your return again for a pleasant vacation and relaxing stay with us the next time.
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Penang Island, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 May 2014 via mobile

We found this hotel to be very high standard and very enjoyable to stay but the food is a little bit expensive the rooms are very spacious
The water sports are fantastic and there's a regular bus the 101 going every 20 minutes to the town

Stayed May 2014, travelled with friends
Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Manager at Bayview Beach Resort, responded to this review, 28 May 2014
Dear Paul M,

Thank you for your comments on our high standards and we are glad that you have enjoyed your stay with. Food and beverage prices in proper hotels (this one or nearby) will be higher than the restaurant and eateries available along the stretch. This is due to the higher cost involved to maintain and meet the hygiene and safety standards set by local authorities which unfortunately the smaller eateries do not necessarily comply. We do however provide our guests with happy hours and special priced menus which has reasonably discounted prices for our in-house guests during certain time of the day.

We thank you for choosing to stay with us and we look forward to welcoming you back when you are next in Batu Ferringhi.
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Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

The staff was very good without any exception! We only had breakfast, which was good with a wide variety as well. Because you don't swim in the sea here, due to jelly fish and pollution, the pool is important and this was very good too. A great garden surrounding the pool with enough space, sunbeds and great massage service too (foot reflexology). The room was huge and the bed enormous and all clean and tidy with a lovely balcony. We just loved it! Also close to many of the attractions. Perhaps the only thing disappointing was the teenage area. Our 15 year old son found out he had to pay for every individual game and the computer games were outdated. But this was a minor thing as our son loved the pool, the gym and the jets skies. We would 100% recommend this resort and our compliments once more for all the staff!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MarkNZ2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, 28 May 2014
Dear MarkNZ2014,

Everyone at the Bayview would like to thank you for your 5/5 rating in Trip Advisor. We are delighted that overall you liked our services, facilities and especially staffs. As for the teens club video arcade we will look into some latest games to be placed there. We are delighted that you highly recommend our Hotel, much appreciated!

We look forward to welcome you and your family back on your return visit sooner than later.
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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 22 May 2014 via mobile

Very nice outdoor, supersize king bed that can comfortably fit in 2 adults and 2 children. Big bathroom although somehow the bathtub was not so attractive(maybe because it was right next to toilet bowl). We stay in deluxe king sea Sideview. Services are good

Stayed May 2014, travelled with family
Helpful?
1 Thank siangl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, 23 May 2014
Dear siangl2014,

Thank you for reviewing us on Trip Advisor.

The building which was designed in the 80s indeed has a retro look to it which is complimented by the many antique furniture and fittings which can be seen around the hotel. The management has always emphasized on maintaining the resorts old Penang charm without compromising guest comfort and service standards.

We are delighted that overall you liked our good staff service, landscaped garden, huge kingsize bed that accommodated your family well and given us a 4/5 rating.

Thank you for staying with us and it was a pleasure to have been of service to you. We look forward to welcoming you back in the near future. Happy travelling 2014!
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Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 20 May 2014 via mobile

This hotel is an older style hotel at the end of the strip, about 10/15 minutes walk to the centre and night market.
However it is quiet and has a lovely pool.
The rooms are large with pleasant balconies
The staff make this hotel, they are kind helpful, willing to give their time to you nothing is too much trouble
I would definitely stay here again

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marylynda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayviewBeachResortPg, Edwin Yap, Area General Manager at Bayview Beach Resort, responded to this review, 22 May 2014
Dear Marylynda,

We are ever mindful (and work hard on) that our friendliness, efficiency, service standards, varied facilities and consistency that will count in winning our guests to return to us. Indeed I fully agreed with you that our staff is the substance and our main asset that make the difference. I am delighted that you liked our large pool and spacious room with individual balcony that have accommodated you well.

Thank you for definitely returning to us and we much appreciate your patronage. We look forward to welcoming you to your Penang “home” on another visit in the near future.
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Additional Information about Bayview Beach Resort

Property: Bayview Beach Resort
Address: The Bayview Beach Resort Jalan Batu Ferringghi, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Batu Ferringhi
#5 Spa Hotel in Batu Ferringhi
#7 Romantic Hotel in Batu Ferringhi
#7 On the Beach Hotel in Batu Ferringhi
#7 Family Hotel in Batu Ferringhi
#7 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bayview Beach Resort 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Bayview Beach Hotel Batu Ferringhi
The Bayview Beach Hotel
Bayview Beach Resort Penang, Malaysia

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