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“Such a different resort experience”
Review of Lone Pine Hotel

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Lone Pine Hotel
Ranked #6 of 11 Hotels in Batu Ferringhi
Certificate of Excellence
singapore
Level Contributor
351 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Such a different resort experience”
Reviewed 14 July 2011

We planned for a trip at both E&O properties in Penang, which in itself is a completely refreshed experience compared to my last trip 24 years ago.

The most refreshing thing about this location is the absolute lack of coconut trees. In its place, are the casuarina trees which were mistaken by the early occupants of the property as pine trees (hence the name). Complete with regular tropical cow grass, 1950s inspired styling or genuine 1950s furniture ... beautifully lush rooms which even made screte concrete beautiful ... it was just enjoyable.

This is one of the few resorts we spent idyllic afternoons on the balcony ... sometimes soaking in the bath tubs that many rooms have on their balconies... the bed was very comfortable.

The pool area was charming enough and pleasant. Interestingly different and tropical, deck chairs are also on the lawn facing the sea.The bar was very kitsche ... the food was not bad. The staff were friendly and helpful. Very charming also, the oldest parts of the hotel have been preserved in their 1950s splendour.

The hotel is also strategically located. The front faces the public beach .. with its paragliding and other activity ... and a short walk down the beach takes you past the other hotels - many of which are priced same or more, and not necessarily much better except for more facilities.

Lone Pine is also a 2min walk from the night market strip, and a food square where the food is cheap and good, and parties of young people drink cheap beer late into the night. Not rowdy, just a very earthy, urban experience ... and close enough to crawl back to the hotel.

The only downside if any, is that batu ferringhi is far from town and the airport, which means a cab ride from the airport is about 50RM. Maybe the other, is the mediocre wifi reception I had in my room, and both the wire and wireless connection does not support my apple Mac laptop (i checked with the staff - technical issue with their network).

Lastly, the spa never seemed to have limited operating hours, and was never open in the early evenings after dinner for us to try ... and we did try a few times.

We took the internal shuttle then to our last night at the E&O hotel in town.

Room Tip: Lower floors (but not ground) seem to get less of the afternoon sun.
See more room tips
  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank keltzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 19 July 2011
Dear Keltzar,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

Thank you for taking the time to compliment our services during your recent stay at the Lone Pine Hotel.

I am indeed delighted to hear that you have had a wonderful and satisfying stay with us. All of us here greatly appreciate your comments, as it’s always a pleasure to know that we have met or exceeded our guests’ expectations.

However, I fully understand that there are certain aspects which had not fulfilled your expectations like the internet connections and the operating hours of the spa. We have taken these into account and we shall try to improve on these shortcomings as we have set ourselves with high standards to try and meet all our guests expectations as we want to be amongst the frontrunner in the service industry in the near future.

As for the taxi charges, I must have to say that this is beyond our control. This issue has been an ongoing challenge even for the local authorities as they have been trying to regulate them. It is indeed frustrating at times as most of the taxi operators prefer not to apply the meter as they do not agree with the approved rates by the government. Well if there is any other reparation, you may want to consider using the bus services by Rapid Penang. The services is efficient and they have been pretty innovative in their services lately. The latest being the proposal of a bus solely meant for the tourists convenience to get into town.

Well anyway, we hope and certainly look forward to welcome you back again to the property soon and trust that future visits will be just as fulfilling and enjoyable as it is for us to serve you.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
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singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2011

Just a quiet getaway for me & my husband. We had a lovely time & the first time we say the property, we were in love. Simple, fresh, elegant standing property with all the amenities you need & architecture influence from the history of Penang. The staff were always helpful with a smile, the view on the beach was beyond words, the cabana by the beach for lazy reading is a must, the night market is just around the corner - we love it & we thank the good people of Lone Pine for being a great host & I hope they keep up the great work so far!

Room Tip: try not to go during school holidays - a lot of screaming children in the pool
See more room tips
  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fizasulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 19 July 2011
Dear Damselndresses,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that the week has been wonderful and productive for you and your family. It was really fantastic to have read your wonderful comments during your recent stay at the Lone Pine Hotel and that have made it more satisfying for all us to learn that we have managed to fulfil the expectations of another guest.

The hospitality industry is indeed challenging but most fulfilling when we have a guest like you expressing your satisfaction to the whole world and pledging to return and visit us.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 July 2011

I stayed here with my son and his girlfriend .. couldnt believe how sumptious my room was and such a bonus to have a jacuzzi bath on the balcony and a day bed for a nap in the afternoons.
Its such a lovely relaxing hotel where nothing is too much trouble for the staff. Thoroughly enjoyed my stay and will be back one day.

Stayed June 2011, travelled with family
Helpful?
1 Thank loopylou100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 7 July 2011
Dear Loopylou100,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

Thank you for taking the time to compliment our services during your recent stay at the Lone Pine Hotel.

I am indeed delighted to hear that you have had a wonderful and satisfying stay with us. All of us here greatly appreciate your comments, as it’s always a pleasure to know that we have met or exceeded our guests’ expectations.

Please be assured that your comments have been acknowledged by the management of Lone Pine Hotel and passed on to the respective department heads to share with their staff in recognition of their hard work and dedication in the hospitality industry.

We certainly look forward to welcoming you back to the property again soon, and trust that future visits will be just as fulfilling and enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2011

A truly beautiful hotel, the money spent on its refurbishment has been well worth it. The rooms are very stylishly designed, as well as being spacious and comfortable.

The pool and grounds are very nicely kept, and it's very easy to while the day away relaxing, reading and occasionally jumping in for a swim. Poolside teepees are good for a snooze. The surprise complimentary fruit drink helps too!

Access to the beach is immediate, and it's very close to Penang Markets and the food court too. Bar and lobby both very nice too.

Breakfast buffet is perhaps not as spectacular as you might expect, but still more than adequate. Wi-fi access easy. Our room had a balcony 'plunge pool' (really an exterior bath) which added a nice touch of novelty.

Overally - fantastic and truly relaxing.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PKeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 29 June 2011
Dear PKeister,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that you have had a wonderful and productive week. We would like to extend our sincere appreciation to you for taking some of your precious time to compliment our services during your recent stay at the Lone Pine Hotel.

All of us here are delighted to hear that you have had a wonderful stay with us and we have managed to have met or exceeded your expectations. Your wonderful comments will only motivate us to work harder to deliver a higher level of service in the hospitality industry.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 June 2011

Spent 5 days here. We were in the new wing and were warned upfront that there was going to be a wedding on one day and our room was overlooking the canopy where the wedding was held. It turned out the wedding was not an issue, the noise was acceptable most of the late afternoon through to the night and they stopped around 10.30pm.

Like:
1. Lovely newish modern building and garden. Very well laid out and clean.
2. Lovely pool area, nice, cool and very laid back and we had no problems getting deckchairs as the pool area was never crowded. Sufficient umbrella covers and also sun as required.
3. Room was spacious, bathroom was modern; looked like the "new wing" was built or renovated quite recently. Really can't fault this, it was a very good acceptable standard.
4. The night market was literally outside the hotel gate
5. Low noise level generally in the room and around the hotel, once a loud noise like that of a jackhammer was heard from our room around 9 at night for about 20 mins but that soon stopped
6. Good gym with good facilites.
7. Free Wifi in room

Dislike:
1. Alarm went off in the afternoon 2 days in a row and and it penetrated our room with very loud high pitched screeching noise, I rang the reception and housekeeping and asked if it was a test or if we had to evacuate the building and the answers given were "they were doing a trial run" to "We will get back to you". Confusion reigned for a while and communication to guests not forthcoming.
2. lots of flies in the dining room where we had breakfast and lunch. The flies were determined to get to your food. This was truely a downside to staying here
3. Service generally were laid back and especially at the pool area, noone came to ask if you wanted a drink and when you ordered one from one of the passing waiting staff you had to wait a long long time before drinks came.
4. Breakfast area was spacious and open but breakfast is very average, could do with some improvement here

Food: Breakfast was included in our rates but have to rate this very very average. We had cheap nice dinners (hawker type food) at the Long Beach Hawker, a guesstimate, about 500m from the hotel.

Conclusion: Pluses overwhelmed the minuses here and this is a very good hotel in BFarea. Will definitely stay at this hotel if we visit Penang again. The flies are a bit of a put off if not for this I will say this is an excellent hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BlueLagoon99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 29 June 2011
Dear BlueLagoon99,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust the month of June is proceeding positively and everything is all well for you and your family.

First of all, I would like to thank you for your feedback in Tripadvisor and for choosing Lone Pine Hotel as your preferred accommodation in Penang.

All of us here are delighted to hear that you have had an enjoyable stay with us. We are also very appreciative about your comments on our ambience, environment and some of our hotel facilities that have obviously met or exceeded your expectations. However, please allow us to take this opportunity to extend our sincere apologies on the shortfalls with reference to the alarm issue and the services and quality from our Food & Beverage Department. Indeed we have been having some technical issues with the alarm system however our contractor has already managed to rectify it. As for the flies, we have taken all measures to keep our place as clean as possible but we do face a big challenge from our neighbouring area where I can’t say so as it is a public space. We’ve already written and filed our complains to the authorities and even volunteered to offer our services to clean the place up at our cost. We do indeed have a big challenge as our restaurant is an open styled one but we will keep on doing our best to prevent these flies from “invading” our space.

Anyway we really appreciate your honest feedback, for we definitely believe that with such valuable comments and feedback from guest like your good-self, it will only motivate us to work harder and improve our services so that we are able to raise the overall standards of the hotel.

If I can ever be of any assistance to service to you again, please do not hesitate to contact me directly at marco.battistotti@e-o-hotel.com. I do look forward to welcoming you back again to Lone Pine Hotel!

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
219 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 June 2011

It was such a wonderful experience in Lone Pine. The place was newly renovated and we felt so relaxed & rested while we were there. Plenty of deck chairs around the garden and yard and the beach was a few steps away from our room. The staff were very friendly and helpful. Food in Lone Pine was yummy too!

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ABeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 24 June 2011
Dear ABeh,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that the week has been wonderful and productive for you and your family. It was really fantastic to have read your wonderful comments during your recent stay at the Lone Pine Hotel and that have made it more satisfying for all us to learn that we have managed to fulfil the expectations of another guest.

The hospitality industry is indeed challenging but most fulfilling when we have a guest like you expressing your satisfaction to the whole world and pledging to return and visit us.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 19 June 2011

We agonized over where to spend a short 4-day stay in Penang. There are a lot of choices, and Lone Pine ended up being perfect for our needs. The setting is tranquil, the room was large, clean and well appointed, and the staff was very helpful.

We stayed in the part of the hotel that is on one floor and has a seating area you can open up the French doors to view the lawn, hammocks and water just beyond the room. I loved the bathroom area as there are two sinks separated by a door for the bathroom housing a very deep, luxurious tub, a large standing shower and toilet. The sinks had plenty of counter space and had closets behind them which we split as his/hers.

We tried the hotel restaurants and found them to be mediocre, and thankfully there were other restaurants to choose from at neighboring hotels within walking distance that had a wider selection of food to meet our requirements.

I had a facial at the spa and enjoyed it. The times can book up quickly, especially if there's an event, so be sure to book time before you think you want a slot. The gym was clean and had brand new equipment.

The Shangri-La has two properties next to Lone Pine: the first one you come to (walking from Lone Pine) is very kid-friendly; tons of play gym things on the property and several restaurants. The second Shangri-La is much more of a business hotel, with a fantastic multi-cuisine restaurant.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NomadGrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, 24 June 2011
Dear NomadGrrrl,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

On behalf of everyone at the hotel, I would like to extend our sincere appreciation for taking your precious time to compliment our services during your recent stay at the Lone Pine Hotel.

All of us here are so happy to hear that you have had a wonderful stay with us however I understand that there were certain issues that did not meet your expectations. We have seriously taken note of this and will take immediate action to improve those shortcomings. We do appreciate such constructive comments as it will only further motivate us to strive harder to provide a higher level in the service industry.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable and more fulfilling.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lone Pine Hotel

Property: Lone Pine Hotel
Address: Lone Pine Hotel 97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Batu Ferringhi
#4 Spa Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lone Pine Hotel 4*
Number of rooms: 90
Official Description (provided by the hotel):
Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort reopened its doors refreshed in design and facilities, but still infused with the same colonial spirit and idyllic charm that has made it one of Penang's legendary hotels. ... more   less 
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Also Known As:
Lone Pine Batu Ferringhi
Hotel Lone Pine
Lone Pine Hotel Penang, Malaysia

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