If you are looking for a safe, trustworthy, and reliable company for your tours and transfers with incredible customer service, look no further. This is the place to go, no need to waste your time with any other company.
We just returned from an unforgettable Costa Rican get-away and the guys with Costa Rica Bestrips made it all possible. I looked forward to setting up a Trip Advisor account just to write this because they truly deserve it. If we could give a better rating than 5 out of 5, we definitely would.
I was a little hesitant booking at first because it was a smaller, privately-owned company and it would require me to travel with more cash than I would want, but after meeting them and seeing how much they cared about us, I had no issues at all. To re-emphasize, I am the type of person who almost never leaves personal belongings out of sight (especially living in the Chicagoland area), but I felt comfortable leaving all of our luggage, including a surprise engagement ring, in their van while on our tour because they locked the van every time we stepped away, checked to make sure it locked, and stayed with it while we were enjoying our adventures – and they’re just great people.
The first day of tours, we were privileged to have Jose as our driver/tour guide and he was outstanding to say the least. When it comes to customer service, he really went above and beyond. He would pull-over whenever we wanted to learn about something we observed or to catch a photo of the amazing landscapes. He offered to stay in the background and take our photos while we enjoyed the volcanic mud and hot springs. He even insisted on carrying my fiancé’s raft all the way down to the river for our tubing excursion (and let me tell you it was quite a hike). The best part about it was that he did these things not to try and squeeze more money out of us like you see with a lot of service companies, but purely because he is a great person who wanted us to have an amazing experience in his country. He succeeded. He put in a hard day of work which started from when he picked us at 8 AM and finished at 1 AM (yes AM) when he finally finished his 4 hour drive to drop us off at Casa Luna in La Fortuna and 4 hours back, all after a day of tours.
Our other day of tours, which consisted of a Canopy/Hanging Bridges tour and waterfall visit, was spent with Ariel (the owner) and Manny. Both of them were great. We spent more time with Manny because he was with us on the tours while Ariel stayed with the van. But Manny gave us a thorough tour of the rainforest where we learned all about the plants, animals and other interesting facts about their country. He spotted spider monkeys, and howler monkeys for us on the tour (pretty rare though so don’t expect it), but he wasn’t satisfied until he finally found a sloth hiding up in the trees on our ride home - he spent the ride scouring the trees until he found one, again with the goal of providing us with an unforgettable experience. Success.
We will definitely be in contact with Ariel and his crew in the future and will recommend his services to all of our friends and family. I encourage you to try them out. It was a relief to be able to simply send them our itinerary and flight information and let them do the rest. I researched other companies and their prices are competitive, especially considering we had the van and the tours all to ourselves for the entire trip. (As an FYI - I don’t want to set the wrong expectation that they are always an exclusive transfer service, it may depend on the time of year. Don’t be disappointed if there is another couple with you when you head to your tour.) Overall though, wonderful experience. Can’t wait to go back. As you can see by the other reviews as well, these guys are doing things right. They are fueled by their passion for Costa Rica and do their best to instill that same passion in all who come to visit.
- EXTREMELY ACCOMMODATING
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