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Andaz Costa Rica Resort At Peninsula Papagayo
Ranked #1 of 13 Hotels in Gulf of Papagayo
Certificate of Excellence
Reviewed 3 August 2014

This hotel property is amazing and the manager Maria went above and beyond to ensure our stay was perfect. I booked the Andaz to propose to my fiancé and Maria helped me with the planning months in advance and reassured me upon arrival that everything would be taken care of accordingly, and it was! All of the rooms have amazing bay views, if you can get a suite you will not regret the extra $. We only left the property twice. One night we went to the Four Seasons for dinner at Di Mare, although it wasn't bad the restaurants and ambiance at the Andaz were much better. We also did a full day excursion to Buena Vista which included horse back riding, zip-lining, and hot springs; I would definitely recommend looking into it. As for food at the property I would say anything on the dinner menu at Chao Pescao was the best meal. For breakfast I would definitely order room service at least one morning and also the pork belly benedict at Rio Bhongo was delicious. Ostra has some of the best ceviche as well. Both pools were great to lounge at during the day, which we did most of the time. The property is expansive but we found the walks at all times of the day enjoyable as there is always a chance to see monkeys, coati's, hummingbirds, and iguanas. They will pick you up in a golf cart if you prefer not to walk. The staff at and the surroundings of the hotel really make this a world class destination. I would highly recommend this property for any and all vacations! Thanks for the great memories!

Room Tip: Try and get a corner suite!
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank AUpdyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 11 August 2014

Dear Guest,

thank you for your wonderful review and congratulations on your engagement!

We are delighted you enjoyed your stay and I will congratulate Maria for helping you make your special trip this memorable. We hope we will get the opportunity to have you back on many more special occasion you both can celebrate.

Pura Vida for both of you!

Michael Schmid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,409 - 1,415 of 1,723 reviews

Reviewed 2 August 2014

This is not a hotel it is a life experience. Last night we were serenaded by howler monkeys in the trees outside our room. The relaxation area at the spa is heavenly. The Beach Club available by shuttle is divine. The young people who work on the staff are vibrant, authentic and simply beautiful. The food is exceptional (I highly recommend the ceviche at Ostra or the Mariscada at the tapas bar. Rio Bhongo is also a wonderful place to eat with a beautiful vista)

I cannot say enough about what a wonderful place this is in this wonderful and beautiful country.

We are leaving mañana but couldn't wait to share how exceptional this property is.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 3 August 2014

Dear Matt,

we are sad you had to leave and very thankful you took the time to share your thoughts on your stay.

I'm excited you enjoyed our Pura Vida and consider your time with us a life experience. We aim to create memories that go further than just a hotel stay and are glad we succeeded. We are more than ready to welcome you back; no need to wait until 'mañana'...

Saludos,

Michael Schmid

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Reviewed 2 August 2014 via mobile

We booked this hotel for part of our 10th wedding anniversary trip to Costa Rica. Although we have thoroughly enjoyed the facilities and the service and food in the restaurants, there were multiple issues that were unresolved despite contacting management. In fact, these issues were blatantly ignored.

Before arrival, the hotel sent 2 emails confirming that amenities would be provided in recognition of our anniversary. Nothing was delivered to our room on that first day, so I spoke to a representative in the lobby on the next day who said that something would be delivered that day. Nothing was ever delivered for our anniversary and no recognition of our anniversary was provided at any point during our stay.

Also, upon arrival, we noticed that no washcloths were in the room, so I attempted to call the front desk, only to find that one of the room phones was non-operational. Using another phone, I called the front desk to inform them of these problems. I eventually received the washcloths, but the phone issue was never addressed, even after I spoke with someone at the front lobby about the problem on the next day. An appointment was made to have their IT staff address the issue, but no one showed up.

I expect a reputable hotel company to follow through on their word when promises are made to their guests.

Stayed: August 2014, travelled as a couple
Thank BigG50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 3 August 2014

Dear Guest,

thank you for making us part of your anniversary trip to Costa Rica. I was glad to read you thoroughly enjoyed the facilities and our restaurants.

Nevertheless I am disappointed we seem to have failed in some aspects of our service. You rightfully deserve to get the services we have promised to deliver. Please accept our apologies and I will write you a private message separately.

With best regards,

Michael Schmid

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Reviewed 1 August 2014 via mobile

Just spent a week at this beautiful resort!! The staff was friendly and helpful. The rooms were elegant and tasteful. The restaurants were reasonable and the food was delicious!! Definitely worth it! The amenities were clean. The poolside service was spot on... This is a wonderful place to visit!

Stayed: August 2014
2  Thank Valarie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 3 August 2014

Dear Valerie,

thank you for your kind words following your stay with us.

We are delighted to read you enjoyed your weeklong vacations and I will pass on your comments to our team.

Looking forward having you back at the Andaz,

Michael Schmid

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Reviewed 30 July 2014

Look no further for the most wonderful resort.
Having been privileged to travel to some of the best resorts in the world, the Andaz unquestionably is up there amongst the best.
From the moment you enter with its Armadillo shaped reception area, you know you've arrived.
Following a tour of the resort, we settled in to the room. All very modern (perhaps too modern as we had to call to turn the lights off on the first night!!), spacious and so beautifully designed and laid out.
Privacy was another great feature of the room.
We sat each night on the terrace relaxing with the complimentary drinks from the minibar discussing what an incredible day we had spent at the resort.
We are normally very active when on holiday, but this place screamed at us "take it easy and enjoy", which is what we did.
The service in the hotel was exceptional and the people were always so friendly and engaging, whilst respectful of our privacy.
The pool, spa, and restaurant design are incredible from an architectural perspective and very practical and user-friendly.
The only down side was the variety of food on offer at the hotel. There are two restaurants and a Tacos bar, but the variety of food was very limited. We are big fish eaters (not shellfish) and there was nothing really for us to enjoy. We therefore drove away from the resort for dinner each night and I would recommend the nearby Dive Bar and Ginger which is in Playa de Hermosa which is a 25 minute drive away.
By the way, breakfast and snacks by the pool were great.
Don't forget to visit Rincon de la Veija for a day out of the hotel.
In short, would have no hesitation whatsoever recommending this hotel and hope to return very, very soon.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank ameliashiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 1 August 2014

Dear Amelia,

thank you so much for your passionate recommendation of our Resort.

We are delighted you had such a good time and you were able to take it easy and enjoy. I'm sure the excursion to Rincon de la Vieja and your dinners in Hermosa and around added to an overall unforgettable experience.

Most of all I'm glad you are hoping to return very, very soon. Please let us know if we can assist making your arrangements.

Pura Vida,

Michael Schmid

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Reviewed 29 July 2014 via mobile

We recently visited CR for the first time and stayed at the Andaz--this was the most beautiful hotel I have ever stayed in, but here are some things to note:
1. Rent a car at the airport, it's an isolated hotel and they charge you a fortune for everything!
2. Set up tours yourself, don't let the hotel do it, they will charge you roughly $100 more for everything.
3. Bring snacks and other essentials as there is no hotel store, only a small store with limited items accessible by car, shuttle (free) or a decent walk.
4. Plan to dine out, as the food is super expensive at the hotel (although very good).
5. Housekeeping is unpredictable and they come as weird hours (sometimes in the early evening).

Pros:
1. They restock the minibar daily and it's all free! Granted its sodas and snacks, but it works. Keep in mind that sometimes they will skip your room.
2. They have free SUP and kayaking for up to 45 minutes each time.
3. They have a great gym and its open 24 hours.
4. When you arrive they give you an amazing tour of the property, which was incredibly helpful.
5. They have amazing showers in all the rooms that open up to the outside, it feels like you are showering in the jungle.

Stayed: July 2014
3  Thank Dara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 1 August 2014

Dear Dara,

thank you very much for staying at Andaz during your first visit to Costa Rica. I hope there will be more to come!

Thank you also for sharing your recommendations. I'm happy to take your comments on board and work towards improving the services that are in our hands to improve; e.g. the timing of our housekeeping service and the restocking our your free mini bar that is done on a daily basis. I'm equally happy you enjoyed the resort and it's setting.

With best regards,

Michael Schmid

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Reviewed 29 July 2014

Thank you for such a beautiful stay. I am so inspired by the Andaz for their vision where nature and human beings living in harmony. This new hotel is unique in the world.

The architecture is thoughtful and sympathic to the natural beauty of Costa Rica. All the staff are so helpful and happy and the dozens of butterflies created a heavenly experience for us. Compliments to the chefs,the food and beverages shared some Costa Rica cuisine and lots of creativity. A special thanks to JJ, Stephanie, Xira and Jose for making our stay so memorable.

We created our holiday as a second honeymoon and our stay with Andaz was nothing short than wonderful.

I am reluctant to share this special place with 7B people although want to acknowledge the creators of this unique place for their pioneering vision and wish you all much success.

A beautiful stay with harmony, togetherness and peace, we look forward to returning!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Vanessa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Andaz Costa Rica Resort At Peninsula Papagayo, responded to this reviewResponded 1 August 2014

Dear Vanessa,

we are so glad you enjoyed your 'second honeymoon' and the unique features of the Andaz.

The integration of the resort in the existing surrounding with it's natural beauty was indeed the driving factor in the creation and design of this resort. The Andaz concept wants to give our guests a local experience wherever the hotel is situated and I'm glad you were delighted with the outcome. I will also complement our staff for making your stay so memorable.

We are looking forward having your back in the near future.

Pura Vida,

Michael Schmid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz Costa Rica Resort At Peninsula Papagayo

Address: Peninsula Papagayo | Final de la Ruta 253, Costa Rica
Phone Number:
Region: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Gulf of Papagayo
Price Range: £256 - £805 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz Costa Rica Resort At Peninsula Papagayo 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Andaz Peninsula Papagayo stands quietly among the trees, overlooking the sapphire blue waters of Culebra Bay. With spectacular design, the first Latin American Andaz, was inspired by the organic forms and shapes of the native flora and fauna, using the shapes of cocoons and shells for the hotel's facilities, stimulating the senses of guests in new and refreshing ways. Each of the 153 rooms balance modern design with touches of character that blend into the natural surroundings, with woven textiles, solid woods and carved artifacts highlighting the rich Costa Rican aesthetic. Guestrooms and suites offer a spacious balcony with breathtaking bay and forest views. Four of the 21 suites feature plunge pools, and the Presidential Suite offer a private, full-sized pool. The unique gastronomic experience of the Andaz Peninsula Papagayo s Cuisine features three themed restaurants. Each one tells a story about our culture. Chao Pescao, a casual dining enclave nestled within the lush Guanacaste landscape offering a small plates menu and the mixologists' specialties, is our neighborhood place. Rio Bhongo, the meeting point, a place for everyone, a culinary "paseo"... Just like a farmer's market. Ostra is our signature restaurant, elegant, discreet and romantic, offering all kind of delicacies from the sea, carefully prepared using the most sophisticated culinary techniques. Totally open kitchens allow a distinctive interaction with chefs, making guests feel like if they were visiting family or the home of a friend. Onda Spa is a respite of energy, touch and evolution. Elevated into the trees of Costa Rica's rich tropical forest, guests at Onda set out on a journey to envigorate both body and soul. Blending Papagayo's culture, senses, smells and touches, treatments are individually tailored for each guest, directly addressing specific needs, goals and desires. Andaz Peninsula Papagayo has a free-flowing environment that means no desks, no processes, no formality and thus, no stress. The home-feel experience allows you to enjoy complimentary a health-minded mini bar, complimentary wi-fi through out the resort and a complimentary kids program. Hotels in this collection reflect the unique cultural scene and spirit of the surrounding neighborhood through their Andaz Salon program and are dedicated to creating natural and vibrant living spaces where travellers can indulge in their own personal sense of comfort and style. Andaz meaning personal style in Hindi, is infused with character and weaves itself into the fabric of its locale. Every detail is an opportunity to explore the uniqueness of the destination and every moment is a chance to discover something new. True to the Andaz brand, Andaz Peninsula Papagayo will reflect Costa Rica's Pura Vida philosophy, creating locally-inspired experiences and engaging guests in the local culture in a comfortable, unique atmosphere for which Andaz is known. ... more   less 
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