We are Panamanians, and we love to travel around our country with our two toddlers. We take a one-day trip to El Valle at least once every year, go to the zoo, to the Sunday Market, etc.. but wanted to do more things with our girls, such as spend time in the pool, explore, etc... Their website pics are very convincing and we liked the idea of a comfy little hotel, with a kiddy pool, petting zoo, and outdoor playsets for kids.
Honestly, this was our WORST family trip so far. Our room was moldy, dirty, dusty. The website advertise things you will not find in your room, as it says. NO DVD player (thank God my husband thought in advance and brought a DVD player with movies), NO WI-FI, NO PHONE, NO FIRE ALARM (maybe it was hidden behind one of the spider webs in our room), NO MINI BAR. The window screens were so dusty and dirty that we couldn't open the windows to enjoy the night breeze. One of my girls sat on the floor to play, but thank God again I put a towel and sat her on it, because in the morning we found a huge ROACH right next to her toys!! EW!). Cracked walls. Don't expect too much of the fresh flowers and the basket with amenities. I couldn't sleep because of the moldy smell and my girls and husband coughed all night!
It was rainy so the girls couldn't use the kiddy outdoor sets or pool (they are OK, nothing fancy, the pool seemed clean, the play sets were not). They enjoyed looking at the bunnies, ducks and goat. This is a cute hotel, with no maintenance.
We checked-out before breakfast, and surprisingly enough, our check out was not a surprise to the lady in charge, who was very nice. We gave no reason, but she was apologetic.
OF COURSE WE WILL GO BACK TO EL VALLE, BUT NOT TO THIS HOTEL.
Our Hotel – Restaurant is exclusive, with rooms Mini – Standard, Standard, Jr. Suite and Suite. All properly equipped:
Different decoration in each room. ***WE GOT THE UGLY DUSTY ROOM***
Amenities baskets and fresh flowers. ***SHAMPOO AND CONDITIONER IN MEDICINE PLASTIC JARS, WITH NO PROPER LABELS***
Air conditioning. ***SMELLY***
Mini Bar. ***NOT***
In room personal safe. ***NOT***
Fire alarm. ***NOT***
What distinguishes us as the Best Hotel in the Region. ***NOT***
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