The location of the hotel as well as the architecture of the different buildings are fantastic. Disappointment however started soon: 1. Room: Entering the room the door hits one of the two beds because they did not leave enough space. 2. Spa: Sauna and Jacuzzi are very small. Only two person can enter at a time. If your are unlucky they let you wait an hour until it is your turn. The shower close to the sauna has hot water only which is cleary not the spa effect you look for. Restaurant Casa de Lourdes: We had placed a reservation for dinner close to the pool outdoor. The manager wanted to have us seated indoors with the explanation that she would like to plan the same number of occupied tables for every waiter. I still believe that the guest is the king and not the waiter. As main course I had ordered a Filet Mignon with vegetables. The plate arrived with a living caterpillar on top. They delivered a new plate with new vegetables 15minutes later, the meat however was still the same and very hard-bitten.
If you spend 250 dollar for a room you expect a certain level of quality which in the case of the Mandarinos is not the case. The employees are very friendly however have not understood what service means. We will not stay at this hotel again. Having dinner at the Casa de Lourdes remains an option as the restaurant is not part of hotel, the setting close to the pool is fantastic and the caterpillars might be on vacation the next time.
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- Also Known As:
- Los Mandarinos Boutique Spa And Hotel Restaurant
- Los Mandarinos Boutique Hotel