An old hotel, but premises are recently renovated and are keeps a good standard with nice and mordern furniture and even a good bed. The kitchenette is well equipped with toaster, juicemaker , coffe-machine and micro - but a cuttingboard is missing. Missing is also a drying-rack on the balcony for drying towels. Their front garden is well maintained, this is not the garden on the in- and backside. Be aware of extra costs: Rental of safetybox is 20 Euro/week , aircon is 10 euro/DAY and you even have to pay for baby cot (was it 18 euro??). These prices are double of hotels in same area and standard . Their restaurant costs points. When the meat is oversalted we are afraid that it is not fresh. It is not accepted that when you pay the bill you have to ask for the change - it was bruoght to us without any excuse. Upon checkin, they could not first find our reservation. Afrer manually search in piles of paper we were given our room, this was chenged after further search in the papers. We afforded aircon the few last days and paid for this in advance. When checkin out, the receptionist could not find that this was prepaid (again manually search in other papers) and asked for my receipt. The problem was solved. This hotel is in a group called "SMILE-Hotels" - Management, tell your staff what this word means in English and there also are computersystems available that will make the receptionservice easyier for both your receptionist and your customer
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- Also Known As:
- Hotel Erato Platanias, Crete