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“Best ever !”

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Mitsis Alila Resort & Spa
Ranked #1 of 70 Hotels in Faliraki
Certificate of Excellence
Reviewed 21 October 2013

On arival to this stunning hotel we couldnt belive our luck ! As the coach driver called out the name of the hotel most of the people on the coach looked at each other in total disbelive ! Due to my wife and he brothers disablilities we upgraded to the larger rooms but in fairness all the rooms were beautiful.
It was my Brother in laws first holiday and he said he wished he hadnt have gone as he will never find a hotel that compares with it !
The food was as others had said best in the Asian but the noraml buffet was right up there with the best Ive had. The staff couldnt do enough for the guests and they did it with smiles on their faces. I couldnt fault any of them.
Yes the beach is a bit stoney( cant blame the hotel for that ), but with a cheap pair of beach shoes it is ok.But other than that I have no complaints.( even the Russians werent too much of a pain which is a first )!.The highlight of the week was the wine and cava bar which hasnt a great deal to offer but it was a nice way to spend the evening. My wifes favourite was the Greek Gyros bar ( she mustve had at least two a day ) !!
They could do with using the space that the beautican has to a little better use as its a dead space, maybe open the gym up a little ?
With luck we will be going back next year for two weeks Well done to all the staff .

Room Tip: First floor rooms are slightly noisy as the seem to put the people with children there. You definate...
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  • Stayed: October 2013, travelled as a couple
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1  Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 October 2013 via mobile

We stayed at the Alila for a week at the beginning of October as a couple. On arrival we were so impressed with the hotel and room we were given but unfortunately it did go down hill from then on. The other couple who came off the bus was told that there was no a room available for them for 3 days as there was a large party of Russians/polish, this seemed to be the case for many English guests so we did counted our lucky stars!!! We have been to 4 other Mitsis hotels and have loved them all but we certainly felt the British were not really wanted in this hotel. There was a HUGE work conference that overtook the hotel (Russians and Polish) in the week we were there we saw the restaurant times changed to accomadate them, one day they overtook the outside of the hotel with different team building games one of which was in front of the children's playground and they were making sexual positions!!! They also partied until 4 mist nights which talking to other guests we know caused many sleepless nights for others and calls to reception complaining....they had no respect for other guests in restaurants, bars or other areas just pushed, shouted and did exactly what they wanted!!..enough about them other negatives on this hotel was the pools were like ice water no one swam in them but was not allowed the indoor pool???? The champagne bar had run out of champagne way before we arrived and never got any!!, the layout of the hotel is a little bizarre....on entry there is the reception, main restaurant, indoor bar and outdoor bar but on this level there are no toilets you have to go down a level via stairs/lift very strange!! We saw no sign of daytime entrertainment and only has 2 nights of evening entertainment (both very good)
On a positive note the food in all restaurants was lovely but the staff were the main positive to the hotel we found them all friendly with smiles....the bar staff were fantastic and worked very very hard!!! Yannis,aussieman, gay boy and coffee boy we miss you....thank you for the laughs you are all brilliant!
So overall as someone who has been to Mitsis hotels I'm sorry to say this has been the worst one. It's not the staff or even the hotel it's who was there at the time, certainly unfair to the normal guests (esp if you had children!!) and after chatting to other guests this was certainly a lot of people's thoughts. Would love to know Mitsis view on this.

Stayed: October 2013, travelled as a couple
6  Thank sammywhizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

My wife and I have visited Mitsis hotels five times now and have recommended to friends who have also been. We first visited Alila in June 2013. We had a fantastic time and met lovely people and fabulous staff. We were so impressed that we decided to go back in October. This is the first time we have ever returned to any hotel - that's how much we enjoyed it.

We were shocked and disappointed at what we found upon our return.

Staff have been cut back to the bone. The staff that remained worked so hard and were so respectful and polite. However, we both got the impression that they were overworked and tired.

I arranged to meet the manager to discuss my observations. He failed to turn up. It is quite obvious that management do not value the wonderful staff that are hotel's greatest asset.

We expected the hotel to have a large number of Russian guests, but in addition to this, there were approximately three hundred Polish guests, who sang, shouted, got drunk, smashed glasses until 0430 in the morning. We had to contact security, as we could not sleep. This is not what we expect from a five star resort.

We feel that Mitsis does not value British custom and as a result, we will not be returning to any of their hotels.

Many thanks to wonderful staff, so sorry we won't be returning.

Room Tip: Book a sea view room or don't be disappointed when you aren't allocated one!
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  • Stayed: October 2013, travelled as a couple
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5  Thank lynnandtonyCarlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

You walk into this hotel and it does look stunning and new however the poor service really let's it down!
We arrived on our first night to be told that there wasn't a room for us. Being nearly 5 months pregnant it didn't go down too well at all! We spoke to the manager and they told us there's nothing they can do and that we should go and enjoy our holiday, which I found very rude. We were the 5th couple that day who were all English and arrived with no room. It didn't matter what travel agent you used to book it was just the fact that we were all English. The reception manager Anna told us that they have a contract with a Russian travel agent and they have to give them every spare room over any other travel agent even if they booked yesterday! This is so wrong! We were offered a room in faleraki but we refused as I didn't want to be travelling back to alila every time I wanted food/ drink! Also they wanted to take you in a battered,dirty corsa that I doubt was insured as it wouldn't pass a mot- we didn't want to be driven in this car each time we wanted to go to our room. After 2 hours of discussions we got nowhere and took up their offer of a room in the hotel next door. It was ok but nothing that compared to alila and had damp smelling carpet in the rooms. We still had to walk back to alila each time we wanted to eat or drink, it's not fun in the heat let alone being pregnant.
The food in alila is nice and there is lots of variety however we went to the mitsis blue domes last year and there was so much more to choose from- I would reccomend blue domes!
The Russians over rule this hotel and are rude, they don't know how to que and push in front of you. The weather was very hot and lovely everyday but the staff told us it rained up until the day before we arrived and there has been a tornado since the day we left so we were very lucky.
The pools were freezing and that's not an exaggeration I mean like ice! Everyone swam in the sea.
I would not recommend this hotel for any English person!

Room Tip: Rooms are lovely
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  • Stayed: October 2013, travelled as a couple
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4  Thank kmoss12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

This was our first package holiday in 10 years and with a young family, aged 3 and 5, we were attracted by the kids club, the mini pool with slide and the mini disco entertainment on an evening for our kids. After all, it's their holiday too. As other reviewers have said, the hotel is pristine. It is beautifully designed and our room was clean, spacious and worked well for our family having a door we could pull across to create a separate sleeping space for the children.
But...beneath the hotel's glossy exterior, was the feeling that young children were treated as second class citizens. The staff attitudes were split. Some obviously adored children while others, some of the waiters, were prone to disapproving scowls. On the first night the kids ran over to the entertainer to dance to his songs. They were dancing like toddlers do, not smooching to his crooning tunes. But did that warrant him to say: "Why don't you go play at the bottom of the pool kids?" over his microphone. On another occasion, the children were sitting on the immaculate sofas in the lobby. Their legs didn't quite stretch to the end of the seat. The security guard said: "Take your shoes off. No shoes," to them. (Another time, my husband was waiting for us and lay his head on the sofa arm and was told: "You cannot lie here, it is not a bed.")
We soon discovered the kids club had an open door policy with no sign in/or out procedure whch wasn't explained fully at the beginning. I looked up to find my youngest clambering over two rocks to get to the beach as i didn't realise they'd let her out of the club. The mini club disco was in a little theatre behind the hotel bins and was cancelled twice at no notice and on another evening moved to the beach shack and delayed by 35 mins while the waiter could be tracked down to open it up. When you're 3 and have been looking forward to the disco all evening it's a big deal when it's cancelled or having to wait half an hour when you don't know what's happening. When I complained I was met with a resigned stare. I suggested perhaps a board at reception to update guests about cancelled activities. 'Yes, that would be good' replied the manager, who was clearly uninterested. We later learned the kids DJ was needed to host a party for some Russians. These things are probably no big deal if you don't have kids. But why bother marketing yourself to families if you don't really want them to come? The Greeks usually love children so I was really disappointed. I used to be a travel writer for seven years and I've stayed in many 5 star hotels. The best ones treat all their guests with the same respect.
Other points include:
Good -
Food - good choice and good standard
Rooms - Clean, beautifully decorated, family rooms work well
Views - stunning

Bad
Like most others, our shower leaked too
Having to pay extra to use the indoor pool - the outdoor pool was freezing
Tiny sized cups of water at the beach bar leading to repeated trips
Entertainment - would have enjoyed more free sports classes
Should be free Wi-fi
Service - every day I had to find a waiter to ask for a coffee or a drink with lunch
Hotel sometimes felt stingy - had to ring up for an extra bottle of water for the room and was told I could only have one which goes against the all inclusive ethos. Also the way the dressing gowns disappeared the day before we left, like we'd have bundled them into our suitcases if they hadn't.

  • Stayed: October 2013, travelled with family
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3  Thank Lins44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

My wife & I have recently returned from a fortnight's holiday at the Mitsis Alila in Rhodes. 5 star hotels don't always live up to our expectations however this could not be said of the Mitsis Alila. The second you walk in you know it's going to be fabulous. You certainly get that wow factor!
This is one of the best hotels we have ever stayed in. The staff cant do enough for you. Without exception, every member of staff was very polite and attentive. The hotel itself is very new, opening in May of this year. As you would expect, the place is immaculate. The white & silver theme throughout the hotel works very well. There are 6 a-la-carte restaurants 3 of which you have to book. You can do this up to 48 hours in advance but places go very quickly. The Asian restaurant was our favourite. There is also a buffet restaurant which serves breakfast, lunch & dinner. The food quality & choice was of a very high standard. We loved the Champaign bar & the wine bar. its a nice touch. Guys be warned, its long trousers in the evening dining areas. A few guys had not read this before packing their cases and had to survive on the one pair of trousers for their whole stay. We quite liked this as it encouraged everyone to get dressed up a little instead of the usual shorts & t-shirts. The entertainment was also very good with a different professional act coming in every night although one or two were repeated in the second week. The sea on this side of the island is very calm & inviting. Although the pool is lovely its great to swim in the sea when you get the chance. It's a shingle beach so can be a little rough under foot so would recommend suitable foot protection. There are separate pool & play areas for the children & the animation team keep them reasonably well entertained by all accounts. Rhodes old town is worth a visit. We also hired a car & went around the whole island in a day taking in Lindos & some small towns & villages along the way. Its a beautiful island! Overall we had a wonderful holiday & would love to do it all over again.

  • Stayed: September 2013, travelled as a couple
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3  Thank CookinWiGaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

Experienced users of Tripadvisor have to decide which reviews can be trusted. When I first read the growing list of reviews for Mitsis Alila Hotel, I was confused by the wide difference between the most favourable and the least favourable reviews. I am pleased to provide users of Tripadvisor with a totally fair and impartial review.

We stayed at this new hotel from September 26th to October 6th 2013.

Here are the keynote features noted during our stay:

Positive:
1). Superb quality of staff
2). 5* architecture and quality of furnishings
3). Fantastic range and quality of food with something for all tastes
4). Quantity and quality of sun beds.
5). Huge, well-appointed bedrooms with fabulous sea views.
6). Free room safes and constantly restocked fridges.
7). High profile Managers, always present, with total ease of access
8). Wonderful Champagne Bar gives this hotel a luxurious edge over others
9). High standards of cleanliness throughout the hotel.
10). The best air-conditioning we have ever experienced.

Negative:
1). Only one small unheated pool for adults.
2). Day Bar in hotel is too small and needs to be reorganised.
3). Systems need to be explained to guests much more clearly.
4). Spa is badly designed and far too expensive.
5). No toilet or luggage room on main Reception floor.

We had an amazing holiday at this hotel and enjoyed ten days of luxurious living. The newly built Alila is a feast for the eyes. The quality of finish throughout the hotel is second to none. The staff are particularly good.....they smile and greet guests warmly and professionally. Michael, the Restaurant Manager, was wonderful in every respect and extremely helpful. Evelina in the Champagne Bar was a ray of sunshine and always ensured we were comfortable and that our glasses were refilled! We found the Reception Staff to be welcoming, helpful and professional at all times.

We had no problems with the beach and enjoyed swimming in the beautifully clean sea. There was a thunderstorm with high winds and this changed the profile of the beach. Before the pebbles underfoot were tiny and easy to walk on but afterwards they had been washed away and the pebbles were large and painful to walk on.

The main pool was virtually empty and we often were the only people using it, the water was very cold but very clean. We cannot understand why so many of the hotel's pools are unused and out of bounds. It was amusing to observe guests climb into some of the pools and to see them told to get out as they were not allowed to use them! There are no notices telling guests which pool can be used and which pool cannot be used. We didn't use the Spa facilities and this was a big disappointment. At other similar hotels we have been happy to pay the extra charge and to use the heated pools and jets. However, at this hotel, the Spa seems only to cater for those wanting massage or other treatments. The hotel urgently needs to address the need to increase the capacity of swimming facilities.

British guests are in the minority at this hotel. We noted large numbers of Russian and Eastern European guests but had no problems at all (unlike other reviewers!)

The handbook in each hotel room needs to contain much more detailed information, as guests are left to discover for themselves how to use booking procedure for themed restaurants, how to order in Champagne/Wine Bars, how to find the exact levels of provision in the Spa. We felt an aura of mystery in many aspects of the hotel and it took several days to completely understand how to use the various facilities.

We had no children in our party but felt that young families might be disappointed in the lack of specific provision. Staff were brilliant with children but lack of activities and the freezing cold pools might not be conducive to a happy family holiday.

We LOVED The Mitsis Alila. We had a wonderful time and fully recommend the hotel for a restful and luxurious holiday. I am sure the excellent hotel management will respond positively to feedback following this first year. The hotel will get better and better I am sure. We would have no hesitation in returning one day.

Stayed: October 2013, travelled as a couple
4  Thank chadwood77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Alila Resort & Spa

Address: 8th Km Rhodes-Faliraki, Faliraki 851 05, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Faliraki
#1 Luxury Hotel in Faliraki
#1 On the Beach Hotel in Faliraki
#1 Spa Hotel in Faliraki
#2 Romantic Hotel in Faliraki
Price Range: £135 - £428 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mitsis Alila Resort & Spa 5*
Number of rooms: 314
Official Description (provided by the hotel):
The 5 star ALILA RESORT & SPA opened in May 2013 and is a real jewel, with amazing architecture epitomising style. ALILA lies at one of the most cosmopolitan resorts in Rhodes, Faliraki, and offers the richest all-inclusive 5* program in Rhodes. The 5-star resort has 314 luxurious rooms, of which 2 executive suites (70 m2), 23 junior suites, 22 family rooms with private swimming pool, 22 standard double rooms, 102 superior double rooms with sea view and 143 family rooms with sea or side sea view. At ALILA, entertainment, leisure and wellness are centre-stage, since the resort features: a main seawater outdoor swimming pool, water slides (for adults and children) a gym, a tennis court, beach volley, a center for water sports, games room and a fully equipped spa. It offers numerous gastronomic delights and a choice of tastes from all around the world, such as Italian, Mexican, Asian and Greek cuisine, as well as numerous bars, where you can sip your wine, cocktail or even champagne. ... more   less 
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Also Known As:
Mitsis Alila Resort & Spa Faliraki, Rhodes

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