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Mitsis Alila Resort & Spa
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Reviews (1,858)
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Reviewed 23 October 2013

When we were about to check in at Alila resort the hotel was overbooked. We booked the hotel seven months ago, but they told us that they had a large group and that they had to move us and several other families to another hotel nearby. We were moved to a nice hotel the Palladium, but that hotel did not have an all-inclusive concept. We could still use Alilas all-inclusive concept but we had to go there if we wanted something to drink for the children for example. The Alila hotel was new and fresh, but the sound-level in the main restaurant was too high, the pool-area was too tiny and some of the staff was not very nice. We tried several restaurants at the hotel and they were okay, not more than that. I will not book this hotel again and I can´t recommend it either because there is a risk that you might have to stay at another hotel if more important guests need your room. Our stay was great, thanks to the Palladium hotel, the staff there was very nice.

Room Tip: Book another hotel if you want to be sure to get what you have paid for.
  • Stayed: October 2013, travelled with family
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7  Thank JonnaA73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

On arival to this stunning hotel we couldnt belive our luck ! As the coach driver called out the name of the hotel most of the people on the coach looked at each other in total disbelive ! Due to my wife and he brothers disablilities we upgraded to the larger rooms but in fairness all the rooms were beautiful.
It was my Brother in laws first holiday and he said he wished he hadnt have gone as he will never find a hotel that compares with it !
The food was as others had said best in the Asian but the noraml buffet was right up there with the best Ive had. The staff couldnt do enough for the guests and they did it with smiles on their faces. I couldnt fault any of them.
Yes the beach is a bit stoney( cant blame the hotel for that ), but with a cheap pair of beach shoes it is ok.But other than that I have no complaints.( even the Russians werent too much of a pain which is a first )!.The highlight of the week was the wine and cava bar which hasnt a great deal to offer but it was a nice way to spend the evening. My wifes favourite was the Greek Gyros bar ( she mustve had at least two a day ) !!
They could do with using the space that the beautican has to a little better use as its a dead space, maybe open the gym up a little ?
With luck we will be going back next year for two weeks Well done to all the staff .

Room Tip: First floor rooms are slightly noisy as the seem to put the people with children there. You definately need a sea view !
  • Stayed: October 2013, travelled as a couple
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1  Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013 via mobile

We stayed at the Alila for a week at the beginning of October as a couple. On arrival we were so impressed with the hotel and room we were given but unfortunately it did go down hill from then on. The other couple who came off the bus was told that there was no a room available for them for 3 days as there was a large party of Russians/polish, this seemed to be the case for many English guests so we did counted our lucky stars!!! We have been to 4 other Mitsis hotels and have loved them all but we certainly felt the British were not really wanted in this hotel. There was a HUGE work conference that overtook the hotel (Russians and Polish) in the week we were there we saw the restaurant times changed to accomadate them, one day they overtook the outside of the hotel with different team building games one of which was in front of the children's playground and they were making sexual positions!!! They also partied until 4 mist nights which talking to other guests we know caused many sleepless nights for others and calls to reception complaining....they had no respect for other guests in restaurants, bars or other areas just pushed, shouted and did exactly what they wanted!!..enough about them other negatives on this hotel was the pools were like ice water no one swam in them but was not allowed the indoor pool???? The champagne bar had run out of champagne way before we arrived and never got any!!, the layout of the hotel is a little bizarre....on entry there is the reception, main restaurant, indoor bar and outdoor bar but on this level there are no toilets you have to go down a level via stairs/lift very strange!! We saw no sign of daytime entrertainment and only has 2 nights of evening entertainment (both very good)
On a positive note the food in all restaurants was lovely but the staff were the main positive to the hotel we found them all friendly with smiles....the bar staff were fantastic and worked very very hard!!! Yannis,aussieman, gay boy and coffee boy we miss you....thank you for the laughs you are all brilliant!
So overall as someone who has been to Mitsis hotels I'm sorry to say this has been the worst one. It's not the staff or even the hotel it's who was there at the time, certainly unfair to the normal guests (esp if you had children!!) and after chatting to other guests this was certainly a lot of people's thoughts. Would love to know Mitsis view on this.

Stayed: October 2013, travelled as a couple
6  Thank sammywhizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

My wife and I have visited Mitsis hotels five times now and have recommended to friends who have also been. We first visited Alila in June 2013. We had a fantastic time and met lovely people and fabulous staff. We were so impressed that we decided to go back in October. This is the first time we have ever returned to any hotel - that's how much we enjoyed it.

We were shocked and disappointed at what we found upon our return.

Staff have been cut back to the bone. The staff that remained worked so hard and were so respectful and polite. However, we both got the impression that they were overworked and tired.

I arranged to meet the manager to discuss my observations. He failed to turn up. It is quite obvious that management do not value the wonderful staff that are hotel's greatest asset.

We expected the hotel to have a large number of Russian guests, but in addition to this, there were approximately three hundred Polish guests, who sang, shouted, got drunk, smashed glasses until 0430 in the morning. We had to contact security, as we could not sleep. This is not what we expect from a five star resort.

We feel that Mitsis does not value British custom and as a result, we will not be returning to any of their hotels.

Many thanks to wonderful staff, so sorry we won't be returning.

Room Tip: Book a sea view room or don't be disappointed when you aren't allocated one!
  • Stayed: October 2013, travelled as a couple
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5  Thank lynnandtonyCarlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

You walk into this hotel and it does look stunning and new however the poor service really let's it down!
We arrived on our first night to be told that there wasn't a room for us. Being nearly 5 months pregnant it didn't go down too well at all! We spoke to the manager and they told us there's nothing they can do and that we should go and enjoy our holiday, which I found very rude. We were the 5th couple that day who were all English and arrived with no room. It didn't matter what travel agent you used to book it was just the fact that we were all English. The reception manager Anna told us that they have a contract with a Russian travel agent and they have to give them every spare room over any other travel agent even if they booked yesterday! This is so wrong! We were offered a room in faleraki but we refused as I didn't want to be travelling back to alila every time I wanted food/ drink! Also they wanted to take you in a battered,dirty corsa that I doubt was insured as it wouldn't pass a mot- we didn't want to be driven in this car each time we wanted to go to our room. After 2 hours of discussions we got nowhere and took up their offer of a room in the hotel next door. It was ok but nothing that compared to alila and had damp smelling carpet in the rooms. We still had to walk back to alila each time we wanted to eat or drink, it's not fun in the heat let alone being pregnant.
The food in alila is nice and there is lots of variety however we went to the mitsis blue domes last year and there was so much more to choose from- I would reccomend blue domes!
The Russians over rule this hotel and are rude, they don't know how to que and push in front of you. The weather was very hot and lovely everyday but the staff told us it rained up until the day before we arrived and there has been a tornado since the day we left so we were very lucky.
The pools were freezing and that's not an exaggeration I mean like ice! Everyone swam in the sea.
I would not recommend this hotel for any English person!

Room Tip: Rooms are lovely
  • Stayed: October 2013, travelled as a couple
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4  Thank kmoss12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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