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“Excelent holidays”

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Mitsis Alila Resort & Spa
Ranked #1 of 70 Hotels in Faliraki
Certificate of Excellence
Reviewed 3 May 2014

Strongly recommend. The hotel is new, well decorated.
The beach is very good and clean.
Service and staff are very friendly.
I don't recommend to stay with young children.
Food is good and without excesses.

Room Tip: I don't recommend for young children
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  • Stayed: April 2014, travelled as a couple
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3  Thank PVlasenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 6 May 2014

Dear PVlasenko.

Thank you for your lovely review of the Mitsis Alila Resort and Spa.

We strive to provide a consistently high level of service to our guests.
We're delighted that you have been so pleased with the level of service and facilities.
I will share you kind words with the team.

Hope we have the pleasure of welcoming you again in our property.

With regards,

the Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,748)
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891 - 897 of 1,748 reviews

Reviewed 27 April 2014

This is a fantastic hotel! The holiday experience was worth every pound we paid. The staff are so friendly and professional. We got to the hotel at about 10pm and from the moment we stepped into the hotel, we were treated like VIP. From the concierge at arrival to the bubbly we were greeted with at check-in, all the stress of the journey just flew away.
The reception and general room deco is really 5-star. The bed and pillows are really comfortable, my husband and I slept well with no complaints ( we are very finicky about our beds and pillows). The family room we slept is really set up for family. The kids were able to sleep in their section of the room with a partition separating them from our side of the room, without disturbance ;-) The housekeeping was very good too, changing towels twice a day and quick response when we called for any assistance.
The buffet food is quality, not the oil-soaked food you get in some hotels - breakfast, lunch, dinner was always looked forward to. The restaurants (Greek, Italian, Mexican, Asian) serve delicious, well prepared food. And to cap it all, it was my husband's birthday during our holiday and he was given a birthday cake and the restaurant staff gathered around our table to sing to him.
Outdoor is special as well, clear blue swimming pool with different sections for toddlers, big kids and adults. The beach is clean with lovely pebbles and enough beach chairs for everyone!
The facilities and entertainment available are great - zumba at the beach, kids disco at night, kids games and crafts, facepainting, live band, different bars (champagne bar, wine bar, beach bar) and the restaurant music was great
One thing is for sure, we are going back!

Room Tip: Rooms facing the beach are a beautiful view in the morning
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  • Stayed: April 2014, travelled with family
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5  Thank Mo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 28 April 2014

Dear Mo O,

It was truly a pleasure having you as our guest during your recent visit to Rhodes.

On behalf of the entire team at The Mitsis Alila Exclusive Resort & Spa, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels upon which we pride ourselves.

Our team has the best interests of our guests at heart and we are always available for assistance whenever it is required.

We will enjoy sharing your comments with the team members involved.

We look forward to welcoming you back as our guest in the near future!

With regards,

The management team

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Reviewed 26 April 2014

First time we have tried an All Inclusive holiday and would not hesitate to do so again - especially at this hotel.
Hotel is beautiful. Staff very friendly and helpful.
The choice of restaurants were good and the quality of food superb.
The children loved the fresh pizza on the beach for snack times.
The adults' favorite was the Champagne Bar, where we would start the evening off with a couple of glasses of the pink bubbly!
Hope to visit again soon.

  • Stayed: August 2013, travelled with family
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3  Thank Peggity26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 28 April 2014

Dear Peggity26,

Thank you for taking the time to share your experience at The Mitsis Alila Exclusive Resort & Spa.

We are happy to hear that you enjoyed your stay with us and were impressed with our service and food excellence as we strive to exceed our guests’ expectations.

We look forward to welcoming you back as our guest in the near future!

With regards,

The management team

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Reviewed 24 April 2014

This has to be nearly the best hotel my wife and I have stayed in.
The Decor, Staff and Facilities were unbelievable . Smiles were the order of the day and the free champagne and wine bars fantastic. This is definitely an adults hotel.
Senior Management were always visible, checking the high standards that they set and talking to guests. It was amazing how the staff get to know your likes and dislikes . From the beach to bar, to the 5 different a la carte restaurants nothing was too much trouble.
The only down side, to an almost perfect holiday, was a pebbly beach. Although covered in sand around the sun beds, it was not great when trying to get into the sea.
Overall this has to be high end 5* hotel.

Room Tip: Try the rooms with the private pools and definitely a room with sea view. The early morning sunrise...
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  • Stayed: April 2014, travelled as a couple
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3  Thank Roy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 28 April 2014

Dear Roy O,

Thank you for choosing the Mitsis Alila Exclusive Resort & Spa for your holiday and for taking the time to post your comments on TripAdvisor site about your recent holiday with us.

Your thorough description of our property makes all of us feel very proud. It also encourages us to strive to improve even further our facilities and services to meet the expectations of appreciative guest like you.

We were absolutely delighted to read that you enjoyed all aspects of your stay. We pride ourselves on the service and facilities we provide our guests and this is only made possible by the great team we have at Mitsis Alila Exclusive Resort & Spa.

Thank you once again and we look forward to welcoming you back in the future!

With regards,

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

The hotel is good, but all I can remember from my vacation is the endless remarks from the hotel stuff about my 2 year old child.
About the need to keep quiet and clean, and not touch anything.

Also, there where not enough child activity, the hotel is not oriented for children.

Eli

  • Stayed: April 2014
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15  Thank elich11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 24 April 2014

Dear Mr. elich11
Primarily, we would like to show our sincere appreciation for finding the time to post your comments about your stay at the Mitsis Alila Exclusive Resort & Spa.
With regards to your comment about our staff always trying to keep your son quiet, you should consider that he had no supervision whatsoever and as you may realize we cannot guard every unattended kid. The hotel is also known of its unique and fragile decoration as well as how serious we take our health and safety procedures. Therefore we kindly asked you to keep him close to you in order to avoid any unfortunate incidents.
The comments and advices that you raised about the hotel not being children friendly, please allow me to inform you that we have a 30m kids waterslide (with lifeguard), 2 children pools (all safety measures are taken), 10 animators and kids animation who are exclusive for kids (face painting, cooking lessons, dance lessons and many more), mini disco, baby chairs in all our restaurants, special kids menu, baby phones, baby cots and 4 language (on request) baby sitting service.
Lastly, your review is only focusing of what you perceive as negatives about our property and it is certainly not objective. Furthermore, we would love for each and every guest’s stay to be problem free and we are committed to this goal.

With regards

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Reviewed 22 April 2014

my wife , two sons and myself spent five days in alila hotel rhodes. the food , the rooms , the spa,the beach and the acvtivities were all great,but i wanted to write about the service that was excellent . wonderful staff always with a smile and willingness to help.
i recommend this hotel highly.

Room Tip: i think all rooms are front view to the sea so you cant go wrong.one of the photos i've added wa...
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  • Stayed: April 2014, travelled with family
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2  Thank fadi j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 28 April 2014

Dear Fadi J,

The emphasis at the Mitsis Alila Exclusive Resort & Spa is to ensure that the guest gets a real good and memorable experience during his holiday and we delighted that we managed to do this for your family.

We are very happy to read that you were satisfied with the helpful and friendly staff, the comfortable room, good food, and services provided.

Thank you for choosing to have your holiday with us and for recommending the Mitsis Alila Exclusive Resort & Spa and we certainly love to have back next season.

With regards

The Management Team

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Reviewed 22 April 2014

best holiday ever, great service, beautiful hotel, just like paradise, champagne bar, wine bar, beach bar, main bar and 5 restaurants that u can choose, lots of pools, spa and private beach, everything so clean and fresh, everyone are so polite and kind, We will definitely come back :)))

  • Stayed: April 2014, travelled with friends
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3  Thank hadar1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this reviewResponded 25 April 2014

Dear HAdar1981

Kalimera!!!

Thank you for your frank and candid comments. We are delighted you enjoyed your stay with us and we look forward to seeing you back soon.”

Warm regards,

The Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsis Alila Resort & Spa

Address: 8th Km Rhodes-Faliraki, Faliraki 851 05, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Faliraki
#1 Luxury Hotel in Faliraki
#1 Spa Hotel in Faliraki
#1 On the Beach Hotel in Faliraki
#2 Romantic Hotel in Faliraki
Price Range: £135 - £428 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mitsis Alila Resort & Spa 5*
Number of rooms: 314
Official Description (provided by the hotel):
The 5 star ALILA RESORT & SPA opened in May 2013 and is a real jewel, with amazing architecture epitomising style. ALILA lies at one of the most cosmopolitan resorts in Rhodes, Faliraki, and offers the richest all-inclusive 5* program in Rhodes. The 5-star resort has 314 luxurious rooms, of which 2 executive suites (70 m2), 23 junior suites, 22 family rooms with private swimming pool, 22 standard double rooms, 102 superior double rooms with sea view and 143 family rooms with sea or side sea view. At ALILA, entertainment, leisure and wellness are centre-stage, since the resort features: a main seawater outdoor swimming pool, water slides (for adults and children) a gym, a tennis court, beach volley, a center for water sports, games room and a fully equipped spa. It offers numerous gastronomic delights and a choice of tastes from all around the world, such as Italian, Mexican, Asian and Greek cuisine, as well as numerous bars, where you can sip your wine, cocktail or even champagne. ... more   less 
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Also Known As:
Mitsis Alila Resort & Spa Faliraki, Rhodes

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