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“A shaky start but we had a fantastic holiday!”

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Mitsis Alila Resort & Spa
Ranked #1 of 70 Hotels in Faliraki
Certificate of Excellence
Lancs
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“A shaky start but we had a fantastic holiday!”
Reviewed 12 May 2014

As a family with young children we have holidayed at Mitsis hotels quite a number of times and have always been impressed with the standards and their child friendly mentality. We joined the Mitsis friends programme because as frequent visitors membership allows a few benefits during your stay. When we arrived at the Alila we were swiftly checked in, our bags taken, and we were escorted to our private pool bungalow. All great but none of the member benefits were apparent. ie no welcome drink, no priority check in area, no wine in room, no welcome basket.
However, the hotel is beautiful, scrupulously clean, and the decor is fabulous. Our room was a little disappointing though as due to its description (private pool bungalow) we did not expect to have rooms above us, but unfortunately their was, which meant that we could hear the scraping of furniture and people moving around from early morning until late. The first restaurant we ate at was the mexican, but straight away the differences between the Alila and other Mitsis hotels became apparent. We were told we could only chose 3 starters, and 3 main courses between the 3 of us. We had asked to have salads as a middle course because we didnt want desserts. At other Mitsis properties you can order whatever you want, without any limits, in fact they seem to want you to try everything!! We also struggled to have a drink in any of the bars because children were not allowed. We spoke with the hotel manager who was very accommodating and attentive to our issues, he ensured we could get drinks in the lobby where our son could stay with us. This problem was only due to the outside night bar not being open due to the weather, so it wouldn't be a problem if you visit when the weather is a little warmer.
OK, so that is the niggles done!
I loved the hotel!! The food was fabulous!!! The wine and champagne bars are the best of any of the other Mitsis resorts! Attention to detail fabulous! Service brilliant, especially Alex in the Asian restaurant. It was a shame that the first impression wasn't good because the rest of our time at the resort was great and we have already been looking at our next trip out!

Room Tip: I loved the private patio area because we didn't have to go out to find a sunbed, but perhaps no...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traceyGLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Ευχαριστώ (efkaristo) for this lovely review. It is very nice of you to take time and post your positive comments about your recent experience with us.

Your kind comments about the management, Alex and the rest of the colleagues are greatly appreciated and have been shared with the team members who are delighted to read that they were able to add value to your stay.

We are delighted that we created a 'memorable' holiday for you and your family and we look forward to welcoming you back soon!

Warmest wishes,

The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (329)
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Rostov-on-Don, Russia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 May 2014

I want to notice, that Mitsis Alila - really 5 * Delux hotel, and first of all is a merit of people who work there and of course due to the management of hotel. Service , despite to a large number of guests always remains at the best level, thanks to the staff in all departments of hotel it is easy to feel in a private atmosphere. Staff at the restaurants, bars serves guests really with an individual approach that is especially pleasant when in hotel such quantity of people.


Interiors, atmosphere and charm of Mitsis Alila will warm soul of any person who will visit this hotel.

Room Tip: Sea view room at hight floor the best calm place
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ksenia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Kalimera Ksenia K!!!

Thank you for your frank and candid comments. We are delighted you enjoyed your stay with us and we look forward to seeing you back soon.”

Warm regards
The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 May 2014

Having read Trip Advisor prior to traveling we were a little concerned but the negativity about the Alila Hotel is out of date and misplaced. The hotel is now just one year old and it till looks like it has just opened. It is constantly being cleaned to maintain their high standards. From our arrival the staff were courteous and friendly, making us always feel very welcome. The food, whether eating in the main restaurant for breakfast, lunch or dinner, was always plentiful and varied and tasted fantastic. The food was always fresh and well presented. The pools and gardens were enjoyable to be in, yes there is a restriction on the pool use but the main pool is plenty big enough and the kids are in a safe pool by the animation kids entertainment area.

Only issue is the gym, not a major issue and did not affect the enjoyment of staying in this hotel. Only three pieces of equipment; a bike, cross trainer and running track. The hotel charged EURO 10 per hr. Very frustrating that they provide overly generous helpings of alcohol, proper brands like Gordons, Baileys etc but they charge for gym use. Would have been happier with a weaker G&T!

We are considering another visit for Sept 2015, taking my parents next time, all the praise the hotel really needs.

Room Tip: Avoid ground (Have windows open at night) and level 1 and level 2 over the main bar area if you want...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Staggreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Dear Staggreen,

On behalf of the team at the Mitsis Alila Exclusive Resort and Spa, we thank you for taking the time to review your holiday with us.

We certainly do our utmost to make our guests’ holidays as comfortable and pleasant as possible, so we are very pleased to read that you were satisfied with the helpful and friendly staff, your comfy-bedding, good food, pool and gardens.

Thank you for choosing our property and for recommending the Mitsis Alila Exclusive Resort and Spa!

Kind regards,

the Management team
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Capelle aan den IJssel, The Netherlands
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 May 2014 via mobile

Just back from a spring break with my family to the Alila. The hotel has a great atmosphere where staff truly do their best to provide a great experience. The hotel is big but everything can be easily found. The various restaurants provide variety. The Asian and Sushi reataurant was a favorite with my family. Great place with great service!

Stayed May 2014
Helpful?
3 Thank RobAalders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Dear RobAalders,

Kalimera!!!

Many thanks for your gracious feedback. We were absolutely delighted to read that you enjoyed all aspects of your stay and that you had a relaxing holiday.

We pride ourselves on the service and facilities we provide our guests and this is only made possible by the great team we have at the Alila Exclusive Resort & Spa.

We are going to pass on your kind words to the team and we look forward to welcoming you back soon for another pleasant holiday

With regards,

The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 May 2014

WOW!! Just returned from Mitsis Alila , well where do I start. Having arrived by taxis from the airport with my husband, sister in-law brother in-law who we always visit Mitsis hotels with when we go away having visited Mitsis Faliraki Beach hotel 3 times & Mitsis Family Village in Kos & this time bringing the Mother & father in- law, Auntie & uncle to show them what a Lovely chain of hotels we stay in.
As we arrived at the entrance we were welcomed by a lovely Gentleman who took our cases from the taxi & wouldnt let us do anything. The lovely staff on reception were waiting for us took our passports & asked us to take a seat and we drank champagne as they sorted our rooms.
We were then taken too our rooms which were breath taking with stunning views looking out to sea, room numbers 616,618,636 & 638. The fridge well stocked, dressing gowns & slippers at the ready.
The food was wonderful in the main restuarant also the Asian, Greek, Mexican also the burger bar is well worth a visit. Would like to say that Lucas & Alex in the Asian were lovely & very polite.
In the mornings after breakfast we sat on the veranda looking out to sea & a lovely young Lady from the main bar would serve us with coffees, always with a lovely smile.
Most days we spent at the beach bar, which the men loved!! meeting a very nice Gentleman called Yannis who kept the drinks & entertainment coming!! he was very quick to remember everyones name & managed to make everyone feel special, especially my Father in-law who didnt want to go on holiday then didnt want to come home!! saying We should stay longer..
Well now we are home he is looking at booking again to go back later this year. He was so impressed as was our Auntie & Uncle who also want to return.
I would also like to say thank you to Solom who worked at the beach bar who was so friendly & feels like hes in prison if he is put in the main bar!! He belongs in the beach bar with Yannis. They work well together.
The management were all attentive to our needs during our stay & always around if we had any queries.
So we will be back very soon to see all the wonderful staff we met. Though not as soon as we would like!!

Room Tip: Pick seaview rooms Stunning!!
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
7 Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Kalimera bonnie503975!!!

Thank you so much for the wonderful review you’ve provided. We are delighted that you have had an enjoyable week with us.

Our team has the best interests of our guests at heart and we are always available for assistance whenever it is required. We will enjoy sharing your comments with the team members involved.

Thank you once more for your positive comments. We do hope to see you back in the not so distant future !

Kind regards,

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014 via mobile

The best holiday ever! Already been twice, definatly coming back!
Everything was very good, from room to food!
Big thank you for Night bar team, espacialy for Andreas! Beach bar, espacialy for Yanis!
And the huge thanks for Animation team! U are the best guys! Maria, Edgar, Jomelito ( karmelito), Alex and all others, kids and us miss u much! Keep going!

Stayed April 2014
Helpful?
2 Thank Za Ne Tu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Dear Za Ne Tu K,

Kalimera!!!

Thank you for posting your lovely review following your holiday to the Mitsis Alila Exclusive Resort &Spa! It is great to read your positive comments about our services and facilities and that they suit perfectly for your needs.

We are also pleased to hear that you had a good time and that our staff was attentive. Our aim is to provide an exceptional level of service and I will ensure that your positive comments are shared with the team.

We hope you'll be back again soon to enjoy another holiday!

Kind regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Widnes, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 May 2014

Just returned from the Alila in Rhodes (4 adults) The hotel was fantastic, food excellent and the staff couldn't be nicer.The rooms cleaned daily , fresh towels and although a safe was in the room only used it to put passports in so we didn't loose them Anyone finding fault with this hotel must be very hard to please.
We would definitely recommend this hotel and would return ourselves. Thanks to all at the Mitsis Alila , cleaners, gardeners, dining staff ,reception ,entertainment and anyone not mentioned for making our holiday a really great holiday.

Room Tip: High floor with sea view..perfect
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rumbam2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSOUKALAS274, Διευθυντής at Mitsis Alila Resort & Spa, responded to this review, 15 May 2014
Dear Rumbam2014

Thank you for your lovely review!

We strive to provide a consistently high level of service to our guests. We're delighted that you have been so pleased with the level of service and facilities. I will share you kind words with the team and look forward to many more years of future holidays!

With regards,

The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsis Alila Resort & Spa

Property: Mitsis Alila Resort & Spa
Address: 8th Km Rhodes-Faliraki, Faliraki 851 00, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Faliraki
#1 Family Hotel in Faliraki
#1 Spa Hotel in Faliraki
#1 On the Beach Hotel in Faliraki
#2 Romantic Hotel in Faliraki
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mitsis Alila Resort & Spa 5*
Number of rooms: 314
Official Description (provided by the hotel):
The largest privately owned hotel chain in Greece, Mitsis Hotels is proud to present the MITSIS ALILA EXCLUSIVE RESORT and SPA, part of Premium Mitsis Collection. ALILA EXCLUSIVE RESORT and SPA offers true 5 star ultra all inclusive services on one of Greece s most popular islands, Rhodes. Rhodes (ro-dos in Greek) is the jewel in the Dodecanese crown. It combines all that is needed in a holiday island: beaches, nightlife, culture, scenery, greenery and comfort. Our approach is life style oriented, modern and fresh. We aspire to values such as genuine Mediterranean hospitality, an authentic Greek isle experience and exceptional cuisine focus on Mediterranean, International and Asian traditions. ... more   less 
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Also Known As:
Mitsis Alila Resort & Spa Faliraki, Rhodes

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