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“In my opinion lots of room for improvement!!!” 3 of 5 bubbles
Review of Sun Palace Hotel

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Sun Palace Hotel
Ranked #5 of 74 Hotels in Faliraki
Certificate of Excellence
portsmouth
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“In my opinion lots of room for improvement!!!”
3 of 5 bubbles Reviewed 24 October 2013

Hi I am typing this review because after going here myself and reading these reviews I expected more just remember by looking at these that lots of people do go here and we are all different but I find it hard to believe that a lot complain and do not write reviews and it seems most only review if they want to go back and are part of the in crowd with the entertainments team!

Ok first of all the staff the cleaners were excellent and very polite and friendly, if you are to them also the cocktail bar staff made our holiday always polite and had a smile these two deserve praise due to how hard they work they are a credit to the hotel.

I will say the water park was good and apart from maybe lack of rings for the lazy pool and a very slippery entrance into the wave pool oh and lack of any big waves as you will find out lol everyone rushes to the siren which goes at 11am 1pm and 4pm the waves last for 30mins you stand there waiting for big waves mmmm these do not appear leaving bigger kids a bit bored. The food in the water park is mainly cold or if your lucky warm how people can say this is acceptable it isn't I can excuse it once or twice but every day I would struggle here to eat the cold food and I'm not the only one who moans, the pizza made fresh to be honest I'm not a pizza lover so all I can say its made and a lot of the times its left and is cold. The drinks well the diet coke is awful tastes like cheap panda pop its bad.

Now to the main problem I am English and most of us like a hot cup of tea especially with breakfast well forget it!! the machines are mainly luke warm water and this made it hard to have a basic cup of tea. Fried eggs well I put one on to my plate and it was so undercooked I didn't touch it and if you look around the yolks there not cooked and slimy. There are a lot of choice for breakfast including toasted sandwiches to put in a toaster but even these are a joke no butter just 2 slices of dried bread with a slice of cheese and ham or should I say something that resembles ham. Well that's my opinion of breakfast now the evening meal well this is what I thought and I am no snob I am just a normal person, I used the restaurant at all different times I had to go find my own cutlery as they didn't even bother laying the tables if it was late, the food every night was different well yes, thank god for the kids section as every day there were chips BUT they were cold unless you were lucky and I hate cold food the chicken nuggets I wouldn't feed to my dog they were awful that's for the kids yeah well they need to improve that now our food well the lamb was nice if you found a piece without all the fat, the vegetables were undercooked so bad in fact I couldn't even cut through a carrot I asked the head of the restaurant to and he couldn't he took this into the kitchen so I thought from now on we will get cooked veg and guess what we didn't I heard people describe these as bullets. One night we had bbq I thought this would be the best night how wrong am I they had skewers of pork but on them was lumps of fat so they were yukkkkk also ribs which were suffering from a lack of meat and burgers well I wont say so I went hungry as I was getting bored of cold chips. Well another night was curry with two types on offer my partner tried the Chicken Korma and Veal madras and there was no difference in taste and in fact normally the madras would be to hot but not in this case so the sauces need looking at in fact all the sauce on all the meals were very bland and tasteless maybe this is why reviews state food was ok you could find some thing well not in my case apart from cold chips. The chicken was always over cooked meaning chewy dry. OK now desserts yes some are nice others are e numbers on legs but kids would like these although some parents will not.

Oh now the A la Carte dinning experience mmmm well let me tell you I might be typing this review but I spoke to lots of guests who told me what they thought and we matched so first of all you go expecting a nicely lit dinning room well lots of spot lights which are bright and the tables are set out like your in the school canteen no privacy your then told you can purchase better wine at 20euro a bottle or more or have the all inclusive drinks then your given a menu were you can choose a starter and a main wow I saw a jacket potato with bacon and cheese and jumped to order that thinking of how nice it would be followed by bbq chicken with rice and veg well when the potato arrived mmmm a horrible sauce was on the top and the potato was not hot either so no signs of bacon just sauce so I left that then I had the mains to say the chicken was tough was an understatement and the sauce bbq I think not it was like a weak sweet and sour so I wasn't happy just left hungry. My partner tried swordfish on a skewer and to be honest he enjoyed that.

Now if your hungry at night they do snacks don't get excited because it comes in the form of a roll normally cheese and tomato well you might think what's wrong with this well imagine a roll firstly without any butter etc and inside the size of a 2p piece size of cheese and a smaller bit of tomato well that's it a dry uneatable roll and I will tell you I never met anyone who didn't throw these away waste of time let them eat dry rolls with no filling what a joke.

Now the friendly entertainment team well not so friendly if you ask me as the only time they spoke was "do you want bingo tickets" !!! how friendly lemar and brett is I think not but this could be due to the fact we sat at the water park and didn't join in the games etc so should we be ignored no I payed my money to have fun and be spoke to. Again I spoke to others who said exactly the same, and were left a bit disappointed. The entertainmet well lets start Bingo how wonderful lets pay 3 for one card and 5 for two so of we go for a line and if your lucky to win what do you get well lucky you, remember we were there for 14 days and 12 of them days the prize was one line a really small t shirt for a toddler, a cd of kids songs, a bottle of cheap wine and a voucher either a 5 euro fish spa or a water voucher but believe me it was probably for 5 euro of but lets remember I don't have kids or grand children and some others who won didn't so what's the point of these sill t shirts and children's cd if you have no children well they just hold the small t shirt over one of your boobs and laugh well cant wait to play again for them prizes. and to add insult if you win on one line the ticket is take and thrown away so if you were waiting for one more number for the cash prize forget it as you don't get the chance oh and then the two lines were money but you never know how much unless you ask and lemar will say its between 80 - 140 euro now come on why does this not get announced and why do you take a bingo ticket when the game isn't finished excuse me I'm not a bingo player but this is so wrong!!!

Now the entertainment in the 14 days we were there only 3 outside acts well still not good but at least if you like abba you can sing to there songs but there not good but ok the others 2 boy groups one better than the other the other good show was the fire show ok if you haven't seen it before and apart from that its S--- an example a music quiz were we listen to a bit of music guess the movie etc run up plonk our bums on a seat give the right answer and drink a vodka or ouzo but if you don't say Yamas you drink another and another oh what entertainment but if you get the wrong answer you have to remove an item of clothing and while I was there a young lady was down to her g strings and bra well some people might find that good well others don't.

Well the entertainments team make a lot of friends who seem to type most of the reviews but I have been to a lot of hotels and I don't review most but I think this hotel needs to look at its food and entertainment as this lets the hotel down in a big way and if everyone that I spoke to typed a review they would be in big problems but as the entertainment team make a lot of friends and others who seem to ignore how bad the food is do not type reviews for different reasons just remember I am not saying I didn't like the hotel I am being more honest than the reviews on here about the food and others now may type unless when the season restarts the food is better so as I said its our opinion thanks for reading and hello to our friends if your reading this lisa and drew xxxx

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank deej12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Milton Keynes, England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 October 2013

We were there 2 weeks,and our stay was really good. Any problems we had were sorted straight away. All staff were very polite and helpful.
Massive well done to Brett & lemar from the animation team, who done a fantastic job.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gateskathryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

Having just got back from this hotel I had to say what a great time we had. Hotel very clean, food..plentiful and varied,but most of all the animation team made our hols. Limahl and Brett were always out making us laugh..theyre nuts!! Every time I think of our hols ,will remember Limahls big grin!! Well done.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nicky051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

returned from 2 weeks at this hotel and can honestly say it was fantastic!! how people can complain is beyond me, the rooms were cleaned every day and the maids were lovely people, food was nice im a fussy eater and found something everyday also the food at the waterpark was fantastic, the waterpark in general is fantastic how anyone can be bored after 10 minutes are crazy. the entertainment team made the hotel!! Aurel, Brett & Lamar really work hard and put on fantastic shows for all ages (some not suitable for young children ;). Jodie the rep was lovely and tried everything to make sure you was enjoying your holiday.

We would certainly return to this hotel. also Thomas cook do not use this hotel anymore because they had to pay for the waterpark so people were going with first choice instead! it has nothing to do with the hotel in general, so do not let this put you off!!

overall we had a fantastic time and we recommend it to anyone!!

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 8Shar0n2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

sun palace hotel..alot of people rave about this hotel,and true its got some good points first the cleaners came in everyday and room sorted,the whole place is kept very clean, the bar staff were very nice..costkab i think he was called very funny, food area was very busy but we did get a table more or less straight away,food was good but i am a fussy eater but i found it to be nice,there is the water park which was great and the food there also very good,and well patroled by life guard..to me the only down side was entertainment..now the guys & girls do work hard and the guy who runs it all did a good show with the fire routine, but i think the mini disco wants to be updated just a bit,but the kids did enjoy it but it was the same dances every night,i dont call 2 quiz nights in one week entertainment,altho the abba tribute was ok ,but again dated,so its my thought that entertainment needs a review,but like i have said those folks worked hard the bingo was different one line of 4 and 2 lines of 4 the prize for the 2 lines of 4 was money and tickes for watersports but i never knew how much money i was playing for as tickets were 3 euro for 1 ticket or 2 for 5 euro,nothin to say how much to be won..
now would i go back..yes as its a nice place to go, the entertainment is my view and of course yours will differ...enjoy you will have a good time

Room Tip: ask for rooms 400 to 500 if poss
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  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dave s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 14 October 2013

I have just got back from a weeks stay in this hotel and I do not believe it was value for money, I have placed a formal complaint with first choice

Whilst I do believe you get what you pay for I do not expect to have stained sheets and mould in the bathroom after changing our room 3 TIMES.

I have no intentions of listing all the issues I have had in this hotel because I would be typing a long time, all I would advise is if you want a nice hotel for your family to stay in don’t go here.

Also I have just ound out that Thomas Cook no longer sell this hotel either, which speaks volumes!!!

  • Stayed October 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank cheryleatowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 11 October 2013

Just returned from a weeks holiday at the Sun Palace Hotel. Our room was really great,clean and well furnished, but not all rooms are the same standard. The splash park is brilliant with plenty lifeguards ther to keep an eye on everyone. The food was good, especially the pizza both in the splash park and at the snack bar. The free a la carte meal was very good the lamb is really tasty! Animation team did an excellent job, but the water in the main pool was too cold so people didn't want to get in it for the activities. there could be many more activities during the day out of the pool. The bar staff were also great, friendly and happy to provide excellent customer service. A big thanks to all the staff from reception to houskeeping who worked hard to keep the hotel clean.
A few negatives, hot drinks machine in restaurant supplied luke warm drinks. Waste paper bins in womens public toilets could be bigger they filled up quickly and the smell of urine was unpleasant. Floors very slippery when wet, warning signs put up in some public places but we heard about people falling in their rooms including one from our own family.

Room Tip: Our room was in the new part a family room for six. Older buildings were comfortable but needed some...
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  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Iamsocold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Palace Hotel

Property: Sun Palace Hotel
Address: Faliraki Road, Faliraki 851 00, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Casino and Gambling Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Faliraki
#9 Family Hotel in Faliraki
#15 Romantic Hotel in Faliraki
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sun Palace Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
ACCOMMODATION: Total number of rooms: 322 hotel rooms, bungalows and family rooms. They all feature individually controlled A/C, mini fridge, direct dial telephone, satellite T.V, bath/shower, balcony or patio. RESTAURANTS AND BARS: Snack Bar: Serves a wide choice of home made snacks. Main Bar: Enjoy a great variety of exotic cocktails, long drinks, coffees and cakes. Pool-side Bar: Directly on the pool offering all kinds of cool drinks and exotic cocktails. LEISURE AND SPORT FACILITIES: Large swimming pool, children's pool, sun terraces with umbrellas and sun beds, tennis court, table tennis, children's playground, billiard, backgammon and chess. WATERPARK FACILITIES: Speed Slides Three Lane Multi Slide Open Body Slide Enclosed Body Slide Open Tube Slide Bowl Ride Mini Sidewinder Children's Play Swimming Pool Wave Pool Lazy River OTHER FACILITIES: Reception, foreign exchange, mini market, safe deposit boxes, full excursion programs, car hire, parking area and internet corner. ENTERTAINMENT AND ANIMATION: Various weekly animation programs including Greek and other theme nights. ... more   less 
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Also Known As:
Sun Palace Rhodes
Hotel Sun Palace
Sun Palace Hotel Faliraki, Rhodes

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