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“Family Hotel”
Review of Sun Palace Hotel

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Sun Palace Hotel
Ranked #5 of 72 Hotels in Faliraki
Certificate of Excellence
Cwmbran, United Kingdom
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Family Hotel”
Reviewed 29 October 2013

This hotel was quite nice. It was certainly geared towards children and families. I went with another adult, so it was not really a place I would go to again. There was not much peace and quiet even by the "quiet" pool. It was situated next to the water park, and although there were polite notices up asking for no shouting and quiet and no children, there were always those who disregarded it and allowed their kids to jump in shouting! The room was nice on ground level. The maids kept it clean and tidy and the beds were comfy.The food was lovely with plenty of choice. The location was not ideal. The general outside area in the street was very run down. It is on the very end of the long strip of shops and bars in Faliraki. Even though all inclusive, I like to go out, but apart from some shopping around there, you really need to go to Rhodes town, which is much better. The beach was very dingy and not very nice sand. I would stay in Rhodes town if I went to Greece again. If you just want to entertain kids on a budget with all inclusive and a waterpark then you will love this hotel and I would recommend it, but not for just adults.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
1 Thank judylou09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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s.yorkshire
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 October 2013

Just returned from 10nights at the Sun Palace and had a fantastic time. Did not book this hotel initially was wary when 2days before we were due to fly told our hotel had shut early for the season. However we was not disappointed by a long way. Went with my grand children aged 3,5, and 11. All staff really friendly. Entertainment team Lammar, and Brett, was absolutely brilliant with the kids, and grown ups too lol. Full activity programme during the day around the pool -water polo, water volley ball, darts, etc. Did not become pushy if you did not want to join your loss cause great fun. Or if you wanted spend the day at the waterpark. Free clean towels on entry, splash pool for the little ones, larger slides for older ones, snack bar good variety of food and drinks. Life guards very friendly and efficient if any incidents happened they were there immediately. Evening entertainment was a mixture of professional tribute artist-Abba, Beatles, Drifters etc. Also animation team entertained and boy o boy what a show very rehearsed and professionally done especially by Aureal-very skilled guy. Best animation team we have ever seen. Food & drinks available from 7am-midnight plenty to choose from eggs at breakfast was a little undercooked for my liking but asked to cook more and hey presto perfect, also its much better if you make your own toasty rather than the ones already made up. Water is not boiling but understandable knowing children are using drinks machine and walking around. Service at bar areas very efficient, drinks served in plastic cups at pool areas, glass in the dining and indoor bar areas. Rooms are pretty basic but clean after all you only need your bed after a full-filled day. We went 5*plus in May and did not receive half of what we got at the Sun Palace. Keep up the good work, hopefully will be returning soon.

  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank cocknhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2013

Stayed at sun palace hotel 15th June for 2 weeks with wife and daughter arrived late and had a friendly greeting by the staff we were taken to our room by the night security we were allocated a ground level room which had no balcony and not very private the next morning my wife went outside and thought it was raining it was the sprinklers which were spraying on to the terrace I went to reception to see if we could move rooms the staff were brilliant and gave me a key to go and look at another room which was perfect with balcony and pool view the holiday could start, the hotel is very clean staff were very friendly and helpful in all parts of the hotel from reception to bar staff cleaners the food was not very good I ate fries and fish fingers all holiday food better in waterpark which was fun lifeguards really good, if you want a nice meal go to the Orion restaurant go out of hotel turn right 300 yards on right entertainment in hotel at night very poor animation team did their best but they need to get better outside acts in the day entertainment was great with smiling Lamar Brett and Balou overall a good holiday

Dangerous Dave from yorkshire

  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2013

We were at the Sun Palace for 2 weeks and had a fantastic time. We spent most days in the waterpark which we loved, although some more rings for the lazy river and slides would have been good. The life guards were very friendly and on the ball if anything happened to anyone on the slides, which was reassuring. The food served in the snack bar was very good and the pizza was the best! We visited the bar near the adult pool every day and the barman, Dimitri, was really hardworking, friendly and gave a first class service, whatever drink you wanted he would make.

The restaurant was good but could be improved. Some of the meat could be quite fatty at times and more of a potato variety would have been nice as chips seemed to be quite popular with them. Some of the sauces were a little bland but you could always find something to eat. In all honesty we were not too keen on the breakfast as the eggs were a little undercooked and the sausages and bacon were not the greatest but again you could always find something as there was a large variety of pastries, fruit etc. We found that the snack bar in the waterpark was much fresher and better for breakfast and daytime meals.

In the evening the entertainment team were brilliant. Gemma was really good with the kids and Lamarr, Brett and Aurel had us laughing every night and were really friendly. The shows were good and we were entertained every night, it was even more fun when they roped the audience into things, which they done to us on a couple of occasions!

Andreas and the waitress (we think her name is Vespinar??) at the cocktail bar provided an exceptional service, they worked very hard and again, whatever drink you wanted, Andreas would give it a go! There was a huge choice of cocktails and other drinks all throughout the day and hot drinks also.

Our room was very nice and clean and we had a balcony overlooking the waterpark which was perfect. The cleaners were very friendly and visited regulary.

We would definitely go back to the sun palace and all in all had a great time.

Lisa and Graham

Room Tip: We believe the new block overlooking the waterpark is the best location to be in, it is quiet has a...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portsmouth
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 October 2013

Hi I am typing this review because after going here myself and reading these reviews I expected more just remember by looking at these that lots of people do go here and we are all different but I find it hard to believe that a lot complain and do not write reviews and it seems most only review if they want to go back and are part of the in crowd with the entertainments team!

Ok first of all the staff the cleaners were excellent and very polite and friendly, if you are to them also the cocktail bar staff made our holiday always polite and had a smile these two deserve praise due to how hard they work they are a credit to the hotel.

I will say the water park was good and apart from maybe lack of rings for the lazy pool and a very slippery entrance into the wave pool oh and lack of any big waves as you will find out lol everyone rushes to the siren which goes at 11am 1pm and 4pm the waves last for 30mins you stand there waiting for big waves mmmm these do not appear leaving bigger kids a bit bored. The food in the water park is mainly cold or if your lucky warm how people can say this is acceptable it isn't I can excuse it once or twice but every day I would struggle here to eat the cold food and I'm not the only one who moans, the pizza made fresh to be honest I'm not a pizza lover so all I can say its made and a lot of the times its left and is cold. The drinks well the diet coke is awful tastes like cheap panda pop its bad.

Now to the main problem I am English and most of us like a hot cup of tea especially with breakfast well forget it!! the machines are mainly luke warm water and this made it hard to have a basic cup of tea. Fried eggs well I put one on to my plate and it was so undercooked I didn't touch it and if you look around the yolks there not cooked and slimy. There are a lot of choice for breakfast including toasted sandwiches to put in a toaster but even these are a joke no butter just 2 slices of dried bread with a slice of cheese and ham or should I say something that resembles ham. Well that's my opinion of breakfast now the evening meal well this is what I thought and I am no snob I am just a normal person, I used the restaurant at all different times I had to go find my own cutlery as they didn't even bother laying the tables if it was late, the food every night was different well yes, thank god for the kids section as every day there were chips BUT they were cold unless you were lucky and I hate cold food the chicken nuggets I wouldn't feed to my dog they were awful that's for the kids yeah well they need to improve that now our food well the lamb was nice if you found a piece without all the fat, the vegetables were undercooked so bad in fact I couldn't even cut through a carrot I asked the head of the restaurant to and he couldn't he took this into the kitchen so I thought from now on we will get cooked veg and guess what we didn't I heard people describe these as bullets. One night we had bbq I thought this would be the best night how wrong am I they had skewers of pork but on them was lumps of fat so they were yukkkkk also ribs which were suffering from a lack of meat and burgers well I wont say so I went hungry as I was getting bored of cold chips. Well another night was curry with two types on offer my partner tried the Chicken Korma and Veal madras and there was no difference in taste and in fact normally the madras would be to hot but not in this case so the sauces need looking at in fact all the sauce on all the meals were very bland and tasteless maybe this is why reviews state food was ok you could find some thing well not in my case apart from cold chips. The chicken was always over cooked meaning chewy dry. OK now desserts yes some are nice others are e numbers on legs but kids would like these although some parents will not.

Oh now the A la Carte dinning experience mmmm well let me tell you I might be typing this review but I spoke to lots of guests who told me what they thought and we matched so first of all you go expecting a nicely lit dinning room well lots of spot lights which are bright and the tables are set out like your in the school canteen no privacy your then told you can purchase better wine at 20euro a bottle or more or have the all inclusive drinks then your given a menu were you can choose a starter and a main wow I saw a jacket potato with bacon and cheese and jumped to order that thinking of how nice it would be followed by bbq chicken with rice and veg well when the potato arrived mmmm a horrible sauce was on the top and the potato was not hot either so no signs of bacon just sauce so I left that then I had the mains to say the chicken was tough was an understatement and the sauce bbq I think not it was like a weak sweet and sour so I wasn't happy just left hungry. My partner tried swordfish on a skewer and to be honest he enjoyed that.

Now if your hungry at night they do snacks don't get excited because it comes in the form of a roll normally cheese and tomato well you might think what's wrong with this well imagine a roll firstly without any butter etc and inside the size of a 2p piece size of cheese and a smaller bit of tomato well that's it a dry uneatable roll and I will tell you I never met anyone who didn't throw these away waste of time let them eat dry rolls with no filling what a joke.

Now the friendly entertainment team well not so friendly if you ask me as the only time they spoke was "do you want bingo tickets" !!! how friendly lemar and brett is I think not but this could be due to the fact we sat at the water park and didn't join in the games etc so should we be ignored no I payed my money to have fun and be spoke to. Again I spoke to others who said exactly the same, and were left a bit disappointed. The entertainmet well lets start Bingo how wonderful lets pay 3 for one card and 5 for two so of we go for a line and if your lucky to win what do you get well lucky you, remember we were there for 14 days and 12 of them days the prize was one line a really small t shirt for a toddler, a cd of kids songs, a bottle of cheap wine and a voucher either a 5 euro fish spa or a water voucher but believe me it was probably for 5 euro of but lets remember I don't have kids or grand children and some others who won didn't so what's the point of these sill t shirts and children's cd if you have no children well they just hold the small t shirt over one of your boobs and laugh well cant wait to play again for them prizes. and to add insult if you win on one line the ticket is take and thrown away so if you were waiting for one more number for the cash prize forget it as you don't get the chance oh and then the two lines were money but you never know how much unless you ask and lemar will say its between 80 - 140 euro now come on why does this not get announced and why do you take a bingo ticket when the game isn't finished excuse me I'm not a bingo player but this is so wrong!!!

Now the entertainment in the 14 days we were there only 3 outside acts well still not good but at least if you like abba you can sing to there songs but there not good but ok the others 2 boy groups one better than the other the other good show was the fire show ok if you haven't seen it before and apart from that its S--- an example a music quiz were we listen to a bit of music guess the movie etc run up plonk our bums on a seat give the right answer and drink a vodka or ouzo but if you don't say Yamas you drink another and another oh what entertainment but if you get the wrong answer you have to remove an item of clothing and while I was there a young lady was down to her g strings and bra well some people might find that good well others don't.

Well the entertainments team make a lot of friends who seem to type most of the reviews but I have been to a lot of hotels and I don't review most but I think this hotel needs to look at its food and entertainment as this lets the hotel down in a big way and if everyone that I spoke to typed a review they would be in big problems but as the entertainment team make a lot of friends and others who seem to ignore how bad the food is do not type reviews for different reasons just remember I am not saying I didn't like the hotel I am being more honest than the reviews on here about the food and others now may type unless when the season restarts the food is better so as I said its our opinion thanks for reading and hello to our friends if your reading this lisa and drew xxxx

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank deej12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

We were there 2 weeks,and our stay was really good. Any problems we had were sorted straight away. All staff were very polite and helpful.
Massive well done to Brett & lemar from the animation team, who done a fantastic job.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gateskathryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2013

Having just got back from this hotel I had to say what a great time we had. Hotel very clean, food..plentiful and varied,but most of all the animation team made our hols. Limahl and Brett were always out making us laugh..theyre nuts!! Every time I think of our hols ,will remember Limahls big grin!! Well done.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicky051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Palace Hotel

Property: Sun Palace Hotel
Address: Faliraki Road, Faliraki 851 00, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Casino and Gambling Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Faliraki
#9 Family Hotel in Faliraki
#15 Romantic Hotel in Faliraki
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sun Palace Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
ACCOMMODATION: Total number of rooms: 322 hotel rooms, bungalows and family rooms. They all feature individually controlled A/C, mini fridge, direct dial telephone, satellite T.V, bath/shower, balcony or patio. RESTAURANTS AND BARS: Snack Bar: Serves a wide choice of home made snacks. Main Bar: Enjoy a great variety of exotic cocktails, long drinks, coffees and cakes. Pool-side Bar: Directly on the pool offering all kinds of cool drinks and exotic cocktails. LEISURE AND SPORT FACILITIES: Large swimming pool, children's pool, sun terraces with umbrellas and sun beds, tennis court, table tennis, children's playground, billiard, backgammon and chess. WATERPARK FACILITIES: Speed Slides Three Lane Multi Slide Open Body Slide Enclosed Body Slide Open Tube Slide Bowl Ride Mini Sidewinder Children's Play Swimming Pool Wave Pool Lazy River OTHER FACILITIES: Reception, foreign exchange, mini market, safe deposit boxes, full excursion programs, car hire, parking area and internet corner. ENTERTAINMENT AND ANIMATION: Various weekly animation programs including Greek and other theme nights. ... more   less 
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Also Known As:
Sun Palace Rhodes
Hotel Sun Palace
Sun Palace Hotel Faliraki, Rhodes

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