Just returned home from our 14 night stay as a family of 4 with children ages 6 + 7.I had been concerned by some negative reviews before flying out,but i need not have worried.We took a taxi outside the airport on arrival (26 euro) so arrived at the hotel before the coach,and within 5 minutes we were on our way to the room.I had emailed the hotel several weeks before,and requested a 3rd floor room with a sea view,and the room could not have had a better view,and the sun rose onto our balcony and by 7 am it was scorching.
The are just 2 reasons why i have not given 5 stars,and are the only negatives i experienced during the stay.
1: The food on the childrens section of an evening,is very poor,and this was very disappointing.Every night during our stay it was CHIPS - SPAGHETTI - PASTA SAUCE.Also 1 night would be fish fingers (actually fish cake fingers),the other night would be chicken nuggets (processed chicken).Some nights would see mini hotdog sausage in puff pastry also available.
2:The attitude/behaviour of 3 members of staff really let the hotel down.firstly the female who fries the eggs each morning was so ignorant and arrogant,i very often seen her snapping at guests and her fellow worker who made pancakes,thankfully i dont eat eggs so i never went near her.
Then the bartender in the outside bar of an evening,is the worst hotel worker i have seen in all my years of travelling.I witnessed him disrespect women on a regular basis,disrespect children on a regular basis,he even verbally attacked 1 child no older than 5,just because the child spilled a drink near the bar.It got so bad 3 days ago,when he verbally attacked the same child for the 2nd night running,the childs father had had enough and confronted him.There were a large number of complaints made to the manager regarding this worker,and he was replaced 2 days before we left,hopefully this will be permanent,as nobody pays good money to stay at a hotel to be treated,or witness behaviour like he showed.
Back to the good points,and there are so many of them.
The waterpark is fantastic,and it is so relaxing due to the amount of lifeguards,and the attitude of them.You even see some of them playing with the children when they had time to do so.It was great to see children laugh at slashing the lifeguards,and also get splashed by the lifeguards.This was also the same over at the main pools over at the hotel.The food at the waterpark is a lot better than at the snack bar at the hotel.Even the breakfast i found better at the waterpark,maybe because if you timed it right the food would be just coming out of the oven.The guy making pizza is great,and the children (and adults) would watch in awe as he would throw the dough in the air while making the base,and they were so thin and delicious.
The entertainment of an evening was so-so.The good ones were the acrobats,the abba tribute,the childrens talent show and stardust group.The greek night was ok,but not anywhere near as good as any of the other greek night shows we have seen around other parts of greece.
King arthurs bar near the hotel has leaflets around the hotel,advertising.We called there for a drink on our 1st day,and also went to the hypnotist show on Friday.It was a good show and the children get free drinks,free ice cream,and free popcorn,though they had run out of popcorn after 1 hour.It was 4 euro for a pint of beer and 4.50 - 6.00 euro for a cocktail.the marzipan cocktail was delicious (and strong).
we visited rhodes old town on 2 occasions.first time we got the bus outside the hotel,and got the bus back.2.20 euro per adult each way.the 2nd time we took the boat from the beach 6.50 euro per adult/3.25 euro per child.this was a great experience for the children,and the views were great.we spent an evening in the old town,having a lovely meal and a walk around.It was our 1st time to rhodes,and the old town is such a beautiful place,you need a full day,maybe more to go around it all.we then took a bus back to the hotel.
the beach is a 5 minute stroll from the hotel,and the water is as clear as can be,most parts have a few feet of rocks/stones as you enter the sea,but if you walk a little further there are none.
I must mention some of the staff at the hotel,and apart from the 3 i mentioned earlier,every other member of staff was outstanding.The male and female members of staff at the inside lounge bar were fantastic.Lemar is part of the entertainment team and is deserving of all the positive comments i seen on here before i went,the guy is a legend.then there is wayne,he is a brit and only started at the hotel last month,and will make anyone laugh,but i found if you didnt take part in the activities,he would give you the time of day.Jessie is also great at her job,and is full of energy,and smiles.Emma,part of the childrens club is also new at the hotel,and is great with the children,and it was great to chat with her.Then finally i must mention the star of the show,Deria (hope thats correct),this young lady is the most pleasant,professional childrens club worker we have ever met,the children havent stopped talking about her since we got home,and i hope both emma and derie are at the hotel next year.
Finally,i must mention the artist that is in the lobby area every day,WOW!!!
The quality of his work is amazing,and he is a true gentleman,as you find when you chat with him.
Anyone going will have a great time,anyone thinking of going,book before you miss out.
- Official Description (provided by the hotel):
- ACCOMMODATION: Total number of rooms: 322 hotel rooms, bungalows and family rooms. They all feature individually controlled A/C, mini fridge, direct dial telephone, satellite T.V, bath/shower, balcony or patio. RESTAURANTS AND BARS: Snack Bar: Serves a wide choice of home made snacks. Main Bar: Enjoy a great variety of exotic cocktails, long drinks, coffees and cakes. Pool-side Bar: Directly on the pool offering all kinds of cool drinks and exotic cocktails. LEISURE AND SPORT FACILITIES: Large swimming pool, children's pool, sun terraces with umbrellas and sun beds, tennis court, table tennis, children's playground, billiard, backgammon and chess. WATERPARK FACILITIES: Speed Slides Three Lane Multi Slide Open Body Slide Enclosed Body Slide Open Tube Slide Bowl Ride Mini Sidewinder Children's Play Swimming Pool Wave Pool Lazy River OTHER FACILITIES: Reception, foreign exchange, mini market, safe deposit boxes, full excursion programs, car hire, parking area and internet corner. ENTERTAINMENT AND ANIMATION: Various weekly animation programs including Greek and other theme nights. ... more less
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- Also Known As:
- Sun Palace Rhodes
- Hotel Sun Palace
- Sun Palace Hotel Faliraki, Rhodes