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“Not quite perfection.”

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Atrium Platinum Hotel
Ranked #5 of 126 Hotels in Rhodes Town
Certificate of Excellence
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not quite perfection.”
Reviewed 12 May 2014

An excellent hotel on an uninspiring island.
The hotel is excellently maintained and spotlessly clean. All members of staff were courteous and enthusiastic although the dining room struggled to cope during peak load.
Meals were of good quality with rather limited menus. Effectively the same choices laid out every day with a daily choice from a set menu (waitered to the table). Our first attempt from the set menu was some form of stuffed chicken breast, this was dutifully served but turned out to be over cooked and dry (left in a warming drawer too long?). We sent them back and grabbed something from the laid out food (which is all yummy!). The chef came to find out what had been wrong with the chicken and without argument was apologetic and insisted we let him cook something special for us the following night, he offered to cook filet of beef. On the assumption that the filet was a hollow offering we didn't follow it up the following evening but the chef spotted me as we left and asked why we hadn't asked for him. I promised we would the following night and we did and the filet was perfect. Cooked just as we had asked (medium rare for my partner and I and well done for my elderly father, why do old 'ens not trust pink meat? :) )
The room (deluxe double sea-view) was a good size, the bed was enormous and extremely comfortable. Large screen TV (not enough English channels though). Good quality and modern, stylish decoration. Very quiet aircon. Jacuzzi bath with tap/shower.
The bathroom was the only point of concern: the bath sides are around 3 feet high and with the marble floor and slippery bath base makes it very dangerous getting out as there are no handles. My father really struggled to even get in over such a high side. A bath mat to stand on would have been nice.
There is a rear section that hasn't been completed yet (just a shell) and is currently not being worked on. Signs are definitely required to identify the path to the lifts as all corridors look the same and disorientation is easy. The lifts, once found, are external glass lifts facing in internal garden, which is nice. The function of the lifts however, is a little confusing with lifts stopping on unselected floors where no one was waiting to get on.
We didn't use the spa features but were very disappointed to find out the hotel wanted 10€ per day for access to the indoor pool!!
All in all we were impressed with the hotel and it's staff and would happily use them again (if they stop being so tight with the indoor pool).....but only if they move it to a more interesting island :)

Room Tip: By 23:00 the hotel was quiet and sleeping wasn't an issue. Take a bath mat!
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  • Stayed May 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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chesterfield
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 May 2014

Would just like to thank the Hotel for everything they did for us. From start to finish you made this extra special for both me and my wife. The pools, rooms, restaurant and the staff and exceptional and the service is quality. I would just like to take this opportunity to thank the management and all the staff for everything they did for us.

Regards

Mr Ward room 723a

Room Tip: If you can try and get a high floor and room 723a is exceptional
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  • Stayed May 2014, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ward007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 May 2014 via mobile

We arrived at the hotel quite late and our welcome experience was good. The corridors are a bit like a multi storey car park but the rooms they lead to are lovely. We were on floor five with an adjoining room for my partners father. The rooms were clean with a pool view and sea view, eventually! The balcony only had chairs and not sun loungers which I found a little disappointing. My main complaint is the charge of 10 euros per day to use the indoor pool. . My partners father struggled to use the bath and shower as the bath had quite high sides.

Stayed May 2014
Helpful?
1 Thank Bunniey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 May 2014

We have just returned from a week at The Atrium Platinum and we had a wonderful stay. The hotel fully deserves its five star rating as it is very luxurious, tastefully decorated, kept immaculately clean in all areas and the staff were very attentive and friendly, particularly the reception staff who sorted out problems without any fuss and were really helpful every time we asked anything.
We had a superior room on the 7th floor, which to our surprise came complete with a private pool on the balcony and a sea view, and it was lovely. The room was vast, with a huge bathroom with walk in-shower, whirlpool bath and twin basins. The bed was enormous and very comfortable. The A/C was quiet and efficient. The room was cleaned daily and we had several visits by the cleaners in the late afternoon to make sure we had enough clean towels etc and to present us with chocolates! Beware though that the cleaners can be a bit keen on coming in without much notice, even though they knock first, so make sure you're dressed or put up the Do Not Disturb sign to save any embarrassment! We received a complimentary welcome pack of a bowl of fruit and bottle each of wine and mineral water, which was a thoughtful touch.

We went for a bed and breakfast deal, but later in the week we had dinner several times in the restaurant in the lobby as it was very good value at 22 Euro a head. (Rhodes has got very expensive to eat out...one decidedly average meal with a beer each in Rhodes Town cost us well over 50 Euros). The food is excellent quality, there is an absolutely vast selection and as it's served buffet style, you can keep going back as many times as you like. Frankly I don't know why anyone would bother with the two a la carte restaurants on the 9th floor and they were generally empty when we looked. The restaurant staff are all friendly and efficient, but we would like to single out Ishmael the waiter and Christos the Maitre D for particularly good service.

The pool area is kept very clean and there were plenty of sunbeds available when we were there. The beach is quite close too, but it is stony.

There are only a couple of downsides to the hotel. Firstly, the food in the pool bar and drinks generally are quite expensive and the room minibar prices are outrageous. We just used the supermarket at the bottom of the hill to buy water and snacks. Food service in the pool bar restaurant can be a bit slow too. Secondly, there is nothing to do in the immediate area: Rhodes Town is a very long walk away and Ixia is even further. There are no decent restaurants nearby either, just a couple of cheap café/bars... the nearest good one is a 30 minute walk, by which time you might as well go into Rhodes Town. The public bus service is very sporadic at best and we just gave up waiting one day after two absolutely rammed buses went sailing past the stop without even stopping. Taxis are a better option, but cost 8 Euro for a ten minute trip to town, so it can get expensive over the holiday. (By the way, get a taxi from the taxi station on the beach road, a five minute walk from the hotel; if the same cab comes up to the hotel, they'll charge you an extra 2 Euro for the privilege).

Overall: A beautiful hotel with only a couple of minor issues. Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LarryA1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrickfergus, United Kingdom
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 May 2014 via mobile

Currently staying at the Atrium Platinum - for second time. Everything about this hotel is welcoming - the staff are efficient warm and friendly. The food is excellent. The rooms are very well furnished decorated and maintained. Pool area spacious and spotless. It is a real pleasure to stay here and will look forward to returning - hopefully very soon.

Stayed May 2014, travelled with family
Helpful?
4 Thank GreggLindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 5 Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 May 2014

Prior to visiting this resort I read through every review and on my return I read through all the reviews again and I have to say I agree with just about every comment made, good and bad.

Having said that, the overriding factor is, without doubt, my overall holiday experience of the Atrium Platinum which puts this resort at the top of my holiday venues for outstanding service from every single employee we came across.

Yes I admit there is work to be done in certain areas of the hotel to reduce corridor noise, improve the gardens and maybe even make the wide corridors a bit less clinical and a bit more homely. But having met some of the Management team I firmly believe previous feedback will be acted upon in time, to put the finishing touches to this wonderful hotel.

We visited this hotel just as the main season was starting so it was relatively quiet therefore this review is based upon this factor. The hotel organised a taxi to pick us up from the airport and the driver was informative, friendly and told us we were heading for the best hotel on the island. He wasn't wrong.

Here we go....location perfect, rooms huge, ( ask for pool view if you want lots of sun on your balcony), food vastly varied and top quality, service outstanding, good night time entertainment and drinks reasonably priced for a five star hotel.

In summary my wife and I had one of the best, most relaxed and rewarding holidays we have ever had and we firmly believe this young hotel will go from strength to strength.

Room Tip: Rooms overlooking the pool get more sun and you still get a sea view. The side sea views rooms are q...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank boxeremma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wrexham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2014 via mobile

My family and I decided to stay at this hotel whilst in Rhodes. The place is very clean and the staff are very kind. The food was also one of the best experiences of my life so far. We had a family room which included a swimming pool on the balconly which was absolutely amazing.

My only bad points are that the wifi was a little bit dodgy, and the hotel WAS the holiday. The hotel is built to soothe you, but if you want some real adventure, you'll have to travel to the other side of the island!

10/10 - would visit again

Stayed June 2013, travelled with family
Helpful?
3 Thank malnomis99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atrium Platinum Hotel

Property: Atrium Platinum Hotel
Address: Iliados Street, Rhodes Town 85101, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rhodes Town
#2 Romantic Hotel in Rhodes Town
#2 On the Beach Hotel in Rhodes Town
#3 Family Hotel in Rhodes Town
#5 Luxury Hotel in Rhodes Town
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Atrium Platinum Hotel 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxury 5* Atrium Platinum Resort & Spa is located next to the beachfront and has a direct breathtaking view all over the west coast and the bay of Ixia. Let yourself be enchanted by romantic sunsets as well as relaxing walks along the center of Ixia with various shops and restaurants. Just a step away (3km) of the City center, where once the statue of the Colossus of Rhodes, one of the seven wonders of the ancient world, used to welcome travelers at Mandraki Harbour. The stunning medieval Old Town has been declared as World Heritage Site and is waiting to get discovered by you. ... more   less 
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Also Known As:
Atrium Platinum Hotel Rhodes/Rhodes Town

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