We stayed at this hotel for one night before we fly back home as it's closer to the airport than in Pefkos of which we have been staying for previous 7 nights. We initially picked this hotel because it had very good reviews on Tripadvisor and also from the photos, the rooms look very modern and spacious.
Close to the beach and harbour approx. 10-15min walk.
Firstly when we got there, we didn't feel the receptionist was very friendly, we had to stand a few minutes before she even acknowledged us. We have picked to stay in a 'city view' room. When we got into our room, at first glance it seemed nice as it was shown on the photos with modern furnishing, nice bathroom and a decent size room. However, once we have started to look closer, we have found a few flaws. 1) The dressing table was uneven 2) The door of the cupboard which had the mini fridge in had not been fitted properly which resulted in the door hanging down on the floor 3) The handle was completely missing on the wardrobe so we couldn't even open or close the wardrobe properly 4) The air-con kept turning itself off. It would be on for 5-10mins and then it would just turn itself off and we had to manually turn it back on again which was very annoying when we were trying to sleep. We did not complain at the time as we thought these are only little things and we were only staying there for one night so we just let it go.
Then we tried turning on the TV, after many attempts and looked around the TV nothing worked. So we tried calling down to the reception and again, whatever we pressed on the phone nothing happened. So I went down to the reception myself and notify our problem with the TV and phone, the receptionist said its probably something wrong with the remote control for the TV so she gave me a different remote to try and she said I need to press '1' to call the reception from our phone (which I've told her we did that but don't think she really cared). When I went back up to our room, we gave the new remote a try and that didn't work either. I tried calling down to reception pressing '1' as I was told, again nothing happened! So another trek down to the reception, this time she gave me 3 more different remotes to try! And surprisingly when I went back to our room, none of them worked either! At this point my patient was wearing thin. I once again went downstairs and said to the receptionist neither the TV or the phone seems to work in our room is there a different room we could change to and the response I got from her whilst she looked very annoyed and impatient was "I cannot do anything, I'm only a receptionist not a technician!" I was that shocked from the attitude she was giving me that I didn't even know how to react to her, shouldn't I be the one who's annoyed after having to run up and down the stairs 3 times and nothing have been resolved?! She then reluctantly grabbing few more different remotes and went upstairs to our room to look at the TV. Again none of them worked and once again she said to me and my partner that she's a receptionist and not a technician. So we asked her could we change to a different room and she said there are no other rooms as the hotel is fully booked. She then said on her way out she will call the technician to come in and have a look at the TV for us slamming the door behind her.
After 30mins the technician came and had a look and said the TV is broken and he said he will get us a different one. So we literally saw him went down to the reception, got a key, went back up into a different room and got us a different TV from a different room! So if the hotel was fully booked like the receptionist told us, surely he wouldn't be able to just go into someone's room and grabbed a TV as easy as that!
Me and my partner was just really disappointed of the service we have received, although the problem with the TV was resolved eventually but simple things like this should not have taken that long to resolve and the attitude the receptionist shown was appalling!
The worst night sleep ever pretty much sums it up! I normally have no problem when it comes to sleeping and I can easily fall asleep however, I did not manage to sleep a wink that night! The walls and the balcony doors are paper thin! We have chosen a city view room which was the biggest mistake we have made! The hotel is situated on a very busy street and on a very busy road and opposite some busy restaurant. If you want to have a good night sleep, I suggest you pick the pool view rooms, literally we could hear every conversation out there and every vehicles driven past and this goes on until 3am - 4am! We could hear exactly when someone was back from the night, from walking up the stairs, getting the lift up until they get into their room and shut the door behind them!
Overall, just really unhappy with the hotel. With the reviews on Tripadvisor we definitely felt really let down from what we have experienced especially after a week of staying in a different hotel in Pefkos (3*) which we really enjoyed and had no problems with.
Don't think I will choose to stay here again!!
- Official Description (provided by the hotel):
- Oktober Downtown Rooms enjoys a prime location in the centre of Rhodes town, just metres away from the Medieval town, the beach and Rhodes Casino. It offers tasteful accommodation, a swimming pool and a restaurant. Modernly decorated, October rooms are air conditioned and have a balcony with views to the town or the pool. ... more less
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- Also Known As:
- Oktober Downtown Rooms Rhodes/Rhodes Town