We spent 5 nights in Sheraton Rhodes at the beginning of August.
The hotel is located about 20 min from the airport. Checking-in process was just fast and easy thanks to very professional reception teamwork. We had arrived as a part of the group. As a front desk noticed our group entering the hotel they probably “called for backup” and surprisingly reception team was immediately doubled with an additional stuff members. We arrived as a two families and of course preferred to get rooms near to each over. Although our travel agent didn’t mention it in reservation (probably because we booked our vacation on the last minute) our request was pleasantly granted by Anastasia – front desk shift leader. Every time we approached the reception staff - call for taxi, car rental, local restaurants recommendation (thanks Dora!), etc - we always received personal attention and willingness to help.
Nice lobby area (7th floor) with a spectacular Aegean Sea view from a terrace.
The hotel is big and its floors are served by two groups of elevators: first group of 3 elevators for 0 to 7th floors and the second group of another 3 for 6th to 12th floors. If your room is on the upper floors and you want to go down to the pulls area you’ll need to change the elevators – kind of tricky thing especially in a busy hours.
The hotel is well equipped with all the facilities and amenities you are expect from 5 star resort hotel: Spa center, well equipped Gym Fitness center, Tennis court, Children’s club.
3 outdoor pools – one on the 6th floor is most quiet and less crowded with a terrific view on the Aegean Sea. Private beach with umbrellas, sun beds and showers directly accessed from the hotel pools area via an underground tunnel. Additional showers are available next to the hotel mail pools area (1st floor) – found to be very useful if you didn’t want wait to your turn in the room .
Useful mini market, hair salon, couple of stores with gifts, accessories, clothing (I think even tailor made services provided), toiletries and skin care products is located on the 1st floor pools area promenade.
On-site Car Rental (Sixt). As we were 6 and didn’t make a car reservation in advance (and probably due to the busiest tourist season) it was a bit problematic to find an appropriate option of rent for the next day when checked in Sixt and Budget. We asked front desk for assistance and finally solution was found by a local company.
Free hotel parking on the “0” floor is worth to mention.
The rooms are very clean and very spacious with a nice balcony (sea-view rooms should be terrific). Room service team makes a great work to keep it clean and arranged – we would like to thank to our room service Esmeralda and Ariadni.
The rooms are equipped with contemporary air-conditioning system, flat screen LCD television, safe deposit box, mini-fridge / mini-bar, coffee & tea facilities, large marble bathroom with bathtub, bath amenities, bathrobes and slippers.
In-room Wi-Fi is not free – about 15€ for a day and 30€ for a week.
The free Wi-Fi is only available in the Link@Sheraton area on the 7th floor you got 45 min free Wi-Fi with breaks for 30 min.
Many reviewers comply about Wi-Fi fees; after all it’s a resort and not a business trip hotel. I think that hotel management should put an attention to this point.
We only used a main Castellania restaurant providing a buffet breakfast and buffet dinner. The food is good, nice presented and tasty, with wide variety of choices. The service was excellent – special thanks to our waiters Salvatore and Georgious.
Only downside is that even tabletop water not included in a buffet dinner and is extra just like beer, vine or any other beverages. OK, it’s a pretty common practice in some Mediterranean hotels but definitely can be point to improvement even by adding couple of euros to the room rate.
Evening show performance takes place at the pool bar area.
And yes, management response on TripAdvisor gives you the feeling that they cares.
Would definitely recommend Sheraton Rhodes resort.
- Official Description (provided by the hotel):
- Located on the island of Rhodes, only a few kilometres from the historic town of Rhodes, Sheraton Rhodes Resort offering global travelers, families and honeymooners alike the best of resort amenities. ... more less
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- Also Known As:
- Sheraton Rhodes Hotel Ixia
- Hotel Imperial Rhodes
- Sheraton Rhodes Resort Rhodes Town