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“Pros well outweigh the cons.”

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Sheraton Rhodes Resort
Ranked #14 of 127 Hotels in Rhodes Town
Certificate of Excellence
Sutton, United Kingdom
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Pros well outweigh the cons.”
Reviewed 27 September 2013

Could not sensibly find fault with the hotel , all right some little niggles,A few stains on the carpets in the corridors could do with a shampoo. Internet connection has to be paid for and is temperamental .
Staff are without exception friendly and efficient , I liked that the waiters at breakfast were able to do their work efficiently and had time to pass with guests of all nationalities .
We did not like the first room we had because of the building layout . Views were often restricted by side walls, we were moved with no hassle immediately, this would have been a problem if the hotel was full on our arrival day.
We had a room on the 3rd floor overlooking the main pool and well kept garden areas and then the on to the wonderful blue sea.
There is a slight noise from the busy seafront road, as we never close the balcony door.
The room was plenty big enough and the wonderfully comfortable bed (that we have already tried to find for our own home). Domestic staff again were friendly and efficient. Free safe was a bonus.
Complimentary courtesy room for our late departure to allow us to shower and change .

Room Tip: As we seem to spend most time in the garden and pool areas and often return to the room we were happ...
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnyandSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodoros F, General Manager at Sheraton Rhodes Resort, responded to this review, 1 October 2013
Dear Valued Guest,

Thank you for the time you have taken to post your wonderful feedback on TripAdvisor following your recent stay with us at the Sheraton Rhodes Resort.

We are pleased that you enjoyed our property and you found sea view room, comfortable bed as well as personnel to your complete satisfaction. We are proud when we receive warm comments about our associates who work hard to satisfy all guests’ wishes and needs. Your kind words will offer them great motivation.

We hope your plans will bring you this way again in the near future.

Yours sincerely,

Theodoros Frangos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Tel Aviv, Israel
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 September 2013

The location is great, service is very good and personal are very nice. The hotel is very clean and has a privet beach as described. It is a very quiet hotel. The room was large and the balcony was great. I really liked the pools area.
The food is a little problematic, the seasoning was not for my liking and I guss we expected more in terms of the selection of meat and fish at dinner. We were a beat dissapinted to learn that drinks are not included at dinner, not even watter, and you have to pay extra, I also think that for kids the selection of food is minimal.

Room Tip: Not a corner room
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  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank siv1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodoros F, General Manager at Sheraton Rhodes Resort, responded to this review, 1 October 2013
Dear Guest,

We would like to thank you for taking the time to send us your kind review after your recent stay at the Sheraton Rhodes Resort.

We are glad that you enjoyed our property, room, pools area, service as well as personnel. We are sorry that you were disappointed regarding the extra payment of beverages. The prices are in accordance with all the other 5 Star Hotels in Rhodes.

We hope that you will give us the opportunity to welcome you back to the Sheraton Rhodes Resort in the future.

Yours sincerely,

Theodoros Frangos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 September 2013

A really nice hotel with nice staff. Better for older couples or young couples. We were on our honeymoon and when I told the receptionist that they weren't too impressed which was a bit of a shame... We got a "Hill side view" room - it faced a concrete wall... So we paid extra to upgrade to a sea view room with a king size bed and it was excellent!
Food was not bad - plenty of choice but you have to pay for water during dinner time even if you have half board.
The beach is non existent really, it's a very small and narrow beach with stones but the swimming pools are very nice with plenty of sun beds to relax on and NO loud music playing all day - just very quiet music next to the bar - excellent!
The bar staff in the pool area are very friendly and the drinks are not too expensive and you get snacks with each alcoholic drink you order.
There is not much for little children to do there so it's really more of a couples hotel that want to relax. Spa facilities cost extra and you can buy a day pass. Gym is free. Hotel Wi-Fi is not great but manageable. The town itself Ixia is pretty horrible - if you want to go out at night go straight to Rhodes in a taxi.
Rhodes City is not much to write home about - the old city is pretty but the new city is just shops/bars caffes, so not really exciting. Lindos is a wonderful day trip - if you don't go there you haven't been to Rhodes and though we didn't make it, we heard the water park is amazing.
All in all it was a great trip - the hotel was relaxing, pretty and enjoyable - I would recommend it for young and older couples who like relaxing by the pool and just passing the time.

Room Tip: Sea view room only - mountain view room faces a grey concrete wall...
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleaford, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 September 2013

This is the second time we've stayed at The Shearton in Ixia on a half board basis and its a great place to stop. Last year we spent a week there, this year was 10 nights. The room was clean and spacious with beautiful views overlooking the grounds and pools which were all well maintained. All the staff, receptionists; waiters; beach lifeguard and cleaners were very friendly and helpful. However there was one thing that let it down and it was the state of the carpets in the corridors, there was a lot of staining and they could do with a good clean.

Room Tip: Both times we've had rooms overlooking the grounds which has been great. We had a use of a comp...
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  • Stayed September 2013, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodoros F, General Manager at Sheraton Rhodes Resort, responded to this review, 26 September 2013
Dear Valued Guest,

Thank you for taking the time to send us your feedback following your recent stay at the Sheraton Rhodes Resort.

It was great to welcome you back to our property and we especially thank you for your loyalty.
We are glad that you enjoyed your clean and spacious room and you found pools as well as personnel to your complete satisfaction.

We hope to see you again next year.

Yours sincerely,

Theodoros Frangos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 September 2013

we just came back yesterday from a 6 nights stay at the Sheraton hotel in Rhodes.
it was simply excellent......let's start with the hotel itself it is very clean the room we got was fabulous ,always neat everyday cleaning of the room with complete security that none of your belongings will never be touched.the staff was amazing from the reception with mr.Pannagiotis who was very pleasant and helpful and always solved any problem we had .Dora of the reception was also very kind and helpful.
the room sevice was very effective we got immediate response at our room...
last but not least i want to make a special gesture to two special persons who waited us at the dining room MR VASSILIS and MRS LITSA ,two amazing people that served us like kings
( im not kidding) they were so kind always smiling my kids got very attached to them.if there is anyone at the sheraton management that reads this review please dont let this guys go anywhere and promote them as well as you can they deserve it very much.
THANK U FOR A GREAT STAY AND WE WILL DEFINITELY BE BACK!!!!
THE ELGRESSY FAMILY....ISRAEL

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank david e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodoros F, General Manager at Sheraton Rhodes Resort, responded to this review, 26 September 2013
Dear Valued Guest,

Thank you for your kind words and for the time you have taken to send us your feedback following your recent stay with us at the Sheraton Rhodes Resort.

We are pleased that you had a great stay and you will definitely be back. It puts a big smile on our faces when we read such a warm review about our property as well as personnel. All our associates work hard to deliver total satisfaction to all our guests and your comments will be very much appreciated by them.

We are looking forward to welcome you back to the Sheraton Rhodes Resort in the near future.

Yours sincerely,

Theodoros Frangos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashkelon, Israel
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2013

We spent 5 nights in Sheraton Rhodes at the beginning of August.
The hotel is located about 20 min from the airport. Checking-in process was just fast and easy thanks to very professional reception teamwork. We had arrived as a part of the group. As a front desk noticed our group entering the hotel they probably “called for backup” and surprisingly reception team was immediately doubled with an additional stuff members. We arrived as a two families and of course preferred to get rooms near to each over. Although our travel agent didn’t mention it in reservation (probably because we booked our vacation on the last minute) our request was pleasantly granted by Anastasia – front desk shift leader. Every time we approached the reception staff - call for taxi, car rental, local restaurants recommendation (thanks Dora!), etc - we always received personal attention and willingness to help.
Nice lobby area (7th floor) with a spectacular Aegean Sea view from a terrace.
The hotel is big and its floors are served by two groups of elevators: first group of 3 elevators for 0 to 7th floors and the second group of another 3 for 6th to 12th floors. If your room is on the upper floors and you want to go down to the pulls area you’ll need to change the elevators – kind of tricky thing especially in a busy hours.
The hotel is well equipped with all the facilities and amenities you are expect from 5 star resort hotel: Spa center, well equipped Gym Fitness center, Tennis court, Children’s club.
3 outdoor pools – one on the 6th floor is most quiet and less crowded with a terrific view on the Aegean Sea. Private beach with umbrellas, sun beds and showers directly accessed from the hotel pools area via an underground tunnel. Additional showers are available next to the hotel mail pools area (1st floor) – found to be very useful if you didn’t want wait to your turn in the room .
Useful mini market, hair salon, couple of stores with gifts, accessories, clothing (I think even tailor made services provided), toiletries and skin care products is located on the 1st floor pools area promenade.
On-site Car Rental (Sixt). As we were 6 and didn’t make a car reservation in advance (and probably due to the busiest tourist season) it was a bit problematic to find an appropriate option of rent for the next day when checked in Sixt and Budget. We asked front desk for assistance and finally solution was found by a local company.
Free hotel parking on the “0” floor is worth to mention.
The rooms are very clean and very spacious with a nice balcony (sea-view rooms should be terrific). Room service team makes a great work to keep it clean and arranged – we would like to thank to our room service Esmeralda and Ariadni.
The rooms are equipped with contemporary air-conditioning system, flat screen LCD television, safe deposit box, mini-fridge / mini-bar, coffee & tea facilities, large marble bathroom with bathtub, bath amenities, bathrobes and slippers.
In-room Wi-Fi is not free – about 15€ for a day and 30€ for a week.
The free Wi-Fi is only available in the Link@Sheraton area on the 7th floor you got 45 min free Wi-Fi with breaks for 30 min.
Many reviewers comply about Wi-Fi fees; after all it’s a resort and not a business trip hotel. I think that hotel management should put an attention to this point.
We only used a main Castellania restaurant providing a buffet breakfast and buffet dinner. The food is good, nice presented and tasty, with wide variety of choices. The service was excellent – special thanks to our waiters Salvatore and Georgious.
Only downside is that even tabletop water not included in a buffet dinner and is extra just like beer, vine or any other beverages. OK, it’s a pretty common practice in some Mediterranean hotels but definitely can be point to improvement even by adding couple of euros to the room rate.
Evening show performance takes place at the pool bar area.
And yes, management response on TripAdvisor gives you the feeling that they cares.
Would definitely recommend Sheraton Rhodes resort.

Room Tip: Rooms with sea view
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  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank mergen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodoros F, General Manager at Sheraton Rhodes Resort, responded to this review, 25 September 2013
Dear Valued Guest,

We really appreciate the fact that you took the time to post your wonderful and detailed review on TripAdvisor after your recent stay at the Sheraton Rhodes Resort.

We are especially pleased to feel your enthusiasm about our property, facilities, hospitality as well as our friendly, helpful and professional associates. Thank you for your kind comments about our personnel who will highly appreciate your special mention of their service. Guest feedback such as yours gives us a sense of satisfaction in knowing that we have succeeded to exceed your expectations.

We will be very happy to see you again and welcome you to the Sheraton Rhodes Resort in the near future.

Yours sincerely,

Theodoros Frangos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 September 2013

Just returned from a week long stay on a half board basis. The hotel grounds and pool are lovely and very clean as was the room, which had a beautiful view. The corridor outside however has quite a badly stained carpet and decor was not 5 star standard.
We arrived too late for dinner on the first night and were told that because there was a large conference in the hotel that our dinner on the second night would be in the Mediterranean restaurant. This turned out to be the poolside restaurant where we were offered a buffet that had gone cold and were seated at plastic tables and chairs. More 3 star than 5 I think! We complained to the staff there and at main reception. We were told the manager had gone home but would contact us the following day, we never heard anything more.

The remaining buffet dinners that we attended, two in fact, were average. Nice salads and desserts but main courses were boring and we ate out for the remainder of our stay.

If we did return to this hotel it would be on a bed and breakfast basis. It's a great shame that the food lets it down.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stopstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodoros F, General Manager at Sheraton Rhodes Resort, responded to this review, 25 September 2013
Dear Valued Guest,

Thank you for taking the time to send us your feedback following your recent stay with us at the Sheraton Rhodes Resort.

We are glad that you enjoyed our facilities, pool as well as room. We are sorry that you did not enjoy the dinner at the Mediterranean Restaurant which is often used as a dinner Restaurant and is definitely not considered as an inferior location. We would like to assure you that we have taken your comments into serious consideration. All guests’ comments and suggestions help us improve your stay and this is the best possible way to manage it.

We hope that you will give us the opportunity to welcome you back to our property and show you that we can exceed your expectations.

Yours sincerely,

Theodoros Frangos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Rhodes Resort

Property: Sheraton Rhodes Resort
Address: Ialyssos Avenue, Rhodes Town 85100, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Rhodes Town
#7 On the Beach Hotel in Rhodes Town
#8 Family Hotel in Rhodes Town
#12 Luxury Hotel in Rhodes Town
#16 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Rhodes Resort 5*
Number of rooms: 401
Official Description (provided by the hotel):
Located on the island of Rhodes, only a few kilometres from the historic town of Rhodes, Sheraton Rhodes Resort offering global travelers, families and honeymooners alike the best of resort amenities. ... more   less 
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Also Known As:
Sheraton Rhodes Hotel Ixia
Hotel Imperial Rhodes
Sheraton Rhodes Resort Rhodes Town

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