My 2nd visit to this hotel since it changed from Hilton. Again, it remains a great hotel - very quick and easy transfer from airport, easy access to Rhodes town. Quality in the room is great, however sometimes cleaning can be inconsistent (very delayed, 4pm onwards) before room is cleaned, sometimes only 1 towel for 2 is left, sometimes not a proper clean of bathroom and flooring). Public areas like bar, restaurant, outdoor pools, private beach all fantastic. The staff at the bars and restaurant are fantastic, very helpful, very friendly, genuine, I really can't fault. My only real gripe is with reception staff - unfriendly, inconsistent information provided, genuinely unhelpful (sorry). No provision of where entertainment (at pool bar) is provided, we were given a 10 Euro voucher due to our late checkin for missing that days dinner, told to use it for lunch the next day, but on last day when we have late departure, need to pay for the same dinner at 25 euro and have to pay 90 euro to have late checkout. Inconsistent messages from the staff on different days. I've stayed at many luxury hotels, both work and pleasure, and have to say cleaning and reception bring it down to 4 star hotel in my opinion. Starwood, please show some consideration to airline arrivals/timing and how it impacts checkin/checkout, its a horrible unfriendly position you take today. Fix this, I would come back given all the positives this hotel has. PS. The sunset views are amazing!
- Official Description (provided by the hotel):
- Located on the island of Rhodes, only a few kilometres from the historic town of Rhodes, Sheraton Rhodes Resort offering global travelers, families and honeymooners alike the best of resort amenities. ... more less
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- Also Known As:
- Sheraton Rhodes Hotel Ixia
- Hotel Imperial Rhodes
- Sheraton Rhodes Resort Rhodes Town