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“It is worth it! One of the best hotels on Rhodes!” 5 of 5 bubbles
Review of Mitsis Grand Hotel

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Mitsis Grand Hotel
Ranked #10 of 129 Hotels in Rhodes Town
Certificate of Excellence
Saint Petersburg, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“It is worth it! One of the best hotels on Rhodes!”
5 of 5 bubbles Reviewed 7 May 2011

Before coming to this hotel we have looked at the reviews, some of which were not very pleasant and we almost were ready to see an old hotel with awful stuff and broken furniture in the hotel room (this opinion were made from the reviews below). So we were really surprised that we havent seen nothing from the abovesaid.
1) - Check in took just 10 min, despite the fact that there was a big group of tourists from Israel arrived just before us. We were given a registration card, which we calmly filled in the room and gave back to the reception desk when we had time.
2) - We were stayed at this hotel from 28/04 till 05/05, though at this period there was not so many young people in the hotel, we have met some nice people from the stuff of the hotel who was really friendly and helpful, they gave us a lot of useful advices what we should look at on Rhodes and where to go, so we had quite fun time in Greece. The stuff in the hotel is really nice, we had just once a problem in the restaurant when we asked a waitress for a water and need to wait almost 15 min. But that was the only one thing I was upset because.
3) - Room: Sure, the hotel is not so brand new and we had some scratches on the balcony but as we had a sea view (which is so beautiful) we even havent noticed that scratches. I think some reviews were made quite long time ago and the hotel have some reconstructions from that time. Rooms are not so big but (which is more important) not so small! In the room they have a special place for your luggage, which we found very useful. The stuff replaced the towels everyday and sometimes when they couldnt find a towels to replace they just gave another ones, so at the last day we had 9 towels in the room instead of 6.
4) Hotel: The hotel has a perfect location, Old town is just 10min from it, Bar street - 5 min. Everything is close. The Hotel is very comfortable, clear. Every early morning we watched from balcony how stuff washing the floors, clear the swimming pool, cutting flowers and etc. and I would say that they make it with love! On the groundfloor and near the swimmpool there is a free wi-fi if you need.
5) Food: If you want to have a diet during your holidays- never come here;) The food is just perfect, they have a very-very big choice and EVERYTHING soooo tasty! And you also can have a-la-carte dinner in chinese or italian restaurant (before you need to register on reception). We were in italian one and we fall in love with fish there and slads (but be careful, portions are big). Everywhere in the restaurant there is managers walking around and watching that everything is ok, they are very friendly and nice! Some people said that it is quite expensive to pay for a drinks on the dinner (1l water -2.5 EUR, Glass wine - 4 EUR), actually it is up to you to buy it or not but compare to other 5-stars hotels thats a cheap prices! For example, a glass of wine in the Old Town or on the Bar street will cost 5 EUR, water(0.5l) - 3EUR. We had a HB and it was enough we just 2 times had a lunch in the city, other times we had some fruits and ice cream in the city)) And if you are lazy to have a breakast in the restaurant - one call on the reseption and for 2EUR they will serve it in your room.
6) Security: We thought to rent a safe to hold there our money, passports and etc. But we didnt. So we had a notebooks, iphones and ipods laying on the table and nothing has happened. Once I forgot my gold earings in the bathroom and went for the hole day to excursion (I was quite nurveous because of that) but thanx, when I came back they were right on the place were I left them. Next day I left 2EUR for cleaning women on the bed but they didnt take it! So we left some money on the departure day.
Rhodes is a fantastic, people there are soooo friendly and open-minded, shopping is just perfect (leather, honey, cosmetics, sweets, wine, feta, olives - dont miss a chance to buy it!) I would say that we were in few hotels on Rhodes and this one is definitely the best one!!! We are going to back there in august and I would definitely recommend it to everyone!

Room Tip: Room should be definitely with sea view
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  • Stayed May 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Irine_Loshevich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (449)
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English first
Northern Ireland
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 5 May 2011

Having read the mixed reviews we had our doubts on staying at the hotel (23 - 30 April 2011) but overall the hotel was nice as was our room. The food was very very good and we had lunch on our last day having missed the evening meal due to our late arrival times. Again the food was very good. We had a lovely time using the pool at the front of the hotel whilst serious sun worshipers used the main pool area.
The hotel was very impressive at the reception area as well as the restaraunts but this does not qualify for a 5 star rating. A few guests on our Thomas Cook holiday package did have problems booking in so maybe we were just lucky. I did find it annoying having to pay 35 Euros for 1 weeks use of the room safe, surely a 5 star rated hotel should supply this as a matter of security to their guests needs. Also the hire of towels for bathing is 15 Euros each for your stay but this is refundable when you return the towels.
If you are booked on a package holiday and you know that you will miss meals on arrival or departure, be sure to get a card request from the reception for missed meals and use it for a lunch on a date that suits you.
Mineral water in the hotel is 2.50 euros for a litre bottle and you can purchase 6 litre bottles around the corner for the same price. A fridge is in your room so drink and food can be stored in it for no cost.
A 10 minute stroll along the seafront will take you into the old town and harbour area and most locals can speak English.

  • Stayed April 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IrishDragoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 5 May 2011

My daughter and I stayed in this hotel for Easter 2011. We found it to be clean, the food very good and the staff pleasant and helpful. The television in my room was not working properly, but after a call to Reception it was removed and replaced, all in about 10 minutes. Our rooms were pleasant, overlooking the gardens. We didn't travel on a "Package" deal,but travelled independantly. This may have made a difference. People on "All inclusive" did have to use a different bar, but that was to make things easier for the hotel for drinks etc. Idon't think it would be a good choise for "All inclusive" as it is not really geared for this. It is really somewhere for adults to use as a base for exploring the town and the island.

Room Tip: Don't go
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  • Stayed April 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank zenda7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed 19 April 2011

we had the misfortune to stay at this alleged 5 star hotel and would only rate it 3 star at the most.
the food in the buffet restaurant was almost always cold. even when they had just refilled trays. on one ocassion the chicken i took was not cooked through. we ended up eating salads all the time which is not very exciting.
our room although big was very tatty half the lights did not work. one of the balcony chairs was broken with a very rusty air con unit stuck right in the way. the maids did not replace empty toilet roll which was left to us to do.

  • Stayed April 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank janandmartinwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontypool, United Kingdom
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 17 April 2011

We were offered this hotel as our 5 star A/I hotel was delayed in open. Within an hour of being in this hotel, I phoned back to the UK to demand to be moved or flown back to the UK! The hotel claims to be a 5 star hotel, but I would say it scrapes by with 3 stars.
The staff were generally unhelpful, confusioned over what drinks we could have & staff tended to resent giving free drinks & we were made to feel like we were lower class guests. The hotel has two bars. We were turned away from one bar and told it was for half board guests only!! The only bar we could use was tiny & had limited drinks available. Lunch consisted of a tray of cheese or ham rolls and slices of pizza or hot dogs served in the bar, although the food did run out quickly.
The gym was tiny & we had to pay 6 euros to use it, The hotel has two salt water pools & 1 indoor pool which is not heated. There are very few sun loungers & the entertainment was awful. A old piano player reading from a lap top & couldn't sing!!
Evening meal was in the main restaurant, but if you got in late there was very little food left. We saw the saff plating up food for themselves each night even when the guest were still coming in and trying to get a meal. As a result of this terrible stay letters of complaint are on the way to travel agent & the Mistis group.
The hotel is however in a good location for exploring but thats about as good as it gets.

  • Stayed April 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
3 Thank dee238_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 16 April 2011

You are made to feel unwelcome and treated like second class citizens on the all inclusive package at this hotel. There is a lovely piano bar at the front of the hotel which looks out onto the pool and the sea. However this is only a cash bar, the all inclusive bar is a 10 foot by 10 foot white cube room which would feel more at home as a mortuary, at the back of the hotel which is a
cafe by day and where the spirits
are hugely watered down. The food is strictly average, the corridors stank of paint as they were being repainted daily. It is supposed to be 5 star, it is more like 3 star.

  • Stayed April 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Mani176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
4 of 5 bubbles Reviewed 16 March 2011

Just booked for a week in May 2011, following a delightful week last September. Excellent location, not flawless by any means but certainly comfortable and very clean. Excellent choice in main dining buffet, very busy but never a problem. Some extremely rude and typically ignorant guests, treated staff in a shocking manner. I found all members of staff extremely hard working and absolutely lovely if you take the time to observe basic manners and take an interest in them and their conversation. Looking forward to returning to this fabulously eccentric hotel and hope to see familiar faces from last year. A joy.

  • Stayed September 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JohnW75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaliniWellness, Internet Sales at Mitsis Grand Hotel, responded to this review, 15 April 2011
Dear valued repeating guest,
thank you for submitting your review-comment at Trip Advisor for our hotel Mitsis Grand Hotel.

We look forward to welcoming you again in beautiful Rhodes and offer you the best holiday experience!

Have a lovely weekend.
On behalf of the Management.

Stella Tsantia- Internet Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsis Grand Hotel

Property: Mitsis Grand Hotel
Address: Akti Miaouli & Papanikolaou, Rhodes Town 85100, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Rhodes Town
#5 On the Beach Hotel in Rhodes Town
#6 Business Hotel in Rhodes Town
#8 Luxury Hotel in Rhodes Town
#12 Family Hotel in Rhodes Town
#18 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): £
Hotel Class:5 star — Mitsis Grand Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Grand Hotel 5* is a member of Mitsis Hotels and is located at Rhodes Town, just few meters from the commercial city center, the Old Town and the port. Grand Hotel consists of 405 rooms and it offers luxury accommodation with view to Aegean Sea or the garden of the hotel. An excellent choice also for winter getaways or for business trips as the hotel operates all year round. The entertainment is an element that you won’t miss at Grand Hotel. The Lobby Bar is a meeting point for both the local community and the hotel’s guests. A cozy and hospitable environment where our guests can enjoy their coffee or drink as the Bar operates until late evening. Hotels’ Facilities: Reception 24hrs with currency exchange service, Concierge, Porters, baggage hold, TV room air conditioned, Cards room air conditioned, High speed internet access point with personal computers, Free Wi-Fi internet in Lobby – Bar area, High speed Wi-Fi internet in all hotel areas at an extra charge, Shopping arcade with mini market, souvenir shop, 6 Lifts in the main building, Guest Parking, free of charge, Daily evening live music entertainment ,Bilingual staff, Car rental office, Motorbike and bicycle rental, 24hrs medical cover. Doctor on call, Florist on call, Laundry service, Baby-sitting on request, at extra charge, Beach & Pool towels against deposit, Food and Beverage Facilities: Main Restaurant ‘’ACANDIA’’, air conditioned, serves Breakfast, Lunch and Dinner, specializing in Greek and international cuisine with extended show cooking, An excellent Italian restaurant offering very delicious Italian dishes, pasta, pizza and meat specialties prepared in front of the clients, without extra charge, reservation at the reception one day before. ASIAN restaurant, top quality from China and South–East Asia, prepared in front of the clients, reservation at the reception one day before. GREEK STYLE RESTAURANT “ELLINADIKO” Discover traditional Greek appetizers! This restaurant is an excellent choice for all day dinning for guests seeking to enrich their meals. MEXICAN this pool side restaurant serves tacos, fajitas and nachos as Well a large selection of other Mexican food. PITTA - BURGERS Taste the traditional pita bread and a great variety of juicy burgers. GELATERIA-CREPERIE Serving crepes sweet or savories and delicious ice-cream. PIZZA OVEN BY THE POOL is the ideal spot to enjoy a delicious pizza between your meals. LOBBY BAR in the entrance of the hotel serves indoors and outdoors, Coffees, refreshments, exotic cocktails etc. Live music, makes the bar very popular. POOL BAR operated on a superb open air terrace, serves coffees, refreshments, exotic cocktails etc. MINI FRIDGE WITH REFRESHMENT CENTER Consist of Mineral bottled water and soft drinks, refilled every second day. TEA and Coffee making facilities in the room. Sport & Leisure Facilities 2 outdoor swimming pools with sea water , Sun terrace & loungers, Indoor pool with fresh water, At the pools, sun beds and umbrellas free of charge, Daily Light Sports animation by the pool. Tennis court and equipment free of charge, Fitness centre, massage services at extra charge. Water sports center near to the hotel (with charge), Scuba diving (with charge), Boat trips (with charge), Games room (with charge), Children’s Facilities, Separate children pool with sea water, Internet and Games corner (with charge), Children’s light animation during the morning and the afternoon. Infants’ Facilities, baby cot, baby high chairs in the restaurant, Special food upon request. Business Services, Conference rooms for 700 and 200 persons respectively, Separate lounges for up to 150 persons for any occasions and events, Superb ballroom for gala dinner, wedding parties, banquets for up 900 persons, Conference equipment, Translate rooms, Telephone and fax services, Photocopy service, Wi-Fi internet access from Conference rooms & lobby area free of charge , Distances Airport 13 Km, Port 2 Km, Rhodes Town 0,5 Km, bicycle path to the city, Beach 10 m, Bus stop in front of the hotel ... more   less 
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Also Known As:
Hotel Mitsis Grand
Mitsis Grand Rhodes Town
Grand Hotel Rhodes
Rhodes Grand Hotel
Mitsis Grand Hotel Rhodes/Rhodes Town

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