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“Nice holiday!”
Review of Mitsis Grand Hotel

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Mitsis Grand Hotel
Ranked #7 of 127 Hotels in Rhodes Town
Certificate of Excellence
Bucharest
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice holiday!”
Reviewed 16 September 2011

We were in Rhodes (myself with my husband) for the Easter holiday this year .The hotel is very very big and had a perfect location. We had a wonderful sea view, the rooms are clean but the furniture and the bathroom are pretty old I must say .(at least 20 years..)Also the card which we received to enter the room didn't work properly!
But the food was great ,the staff is very very nice and what I liked the most was the all inclusive bar where a very talented singer named Takis enchanted us every night. !Also the people from this bar were very very nice !!
We had a wonderful holiday and we hope to come back in Rhodes one day !

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Oana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaTsantila, Internet Sales at Mitsis Grand Hotel, responded to this review, 22 September 2011
Dear valued reviewer,
we thank you for your review and comments. We wouldn't like to tire you by repeating same things again in regards to the maintenance or possible refurnishing needed at the hotel.

The procedure will start within the next months, so we are prepared for a new, challenging summer season 2012.

We hope to have the pleasure to welcome you again next year and in the meantime we wish you all the best.

Kind regards from all the Mitsis Grand Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Gillingham, United Kingdom
1 review
Reviewed 14 September 2011

July/August 2011.
Just returned from two weeks end of July and first week of August. Hot hot hot.
Food was excellent at the Mitsis. If you love Greek dining, you cannot do better. Plenty of choice and plenty of it. I want to move in permanently. Plus, the Chinese and Italian restaurants were great, with authentic menus and cooks.
Location is superb; Aegean sea to the left, and a five minute walk brings you to the calmer waters of the Mediterranean. Lots of Thai ladies and gentlemen offering massages (?) on the beach. Didn't take up their kind offer (seemed a little expensive to me) but lots of people did and they seemed to enjoy it.
The hotel itself looks like it needs some TLC. Some peeling plaster and paintwork needs a touch up. Only cosmetic though. Rooms were tidied and cleaned every day. Beach towels can be changed every day.The staff were extremely helpful and can't be faulted. Check out Tom Cruise in the bar. I'm sure he gets his fair share of tips.
Lots to do and see around and about. It was a ten to twenty minute stroll to the Old Town where you can get lots of bargains in the market stalls. I got terrible leg cramps after trolling about on all the cobbled streets within the Old Town itself, so suggest you wear good footwear. A large beer in the Old Town means 4 pints of lager in a glass wllington boot, so allow plenty of time! A small beer might be a better option.
The entertainment isn't up to much. In fact, it was pretty poor. Just some chap on his organ for a couple hours each night. This was the only downside to this hotel. Drinks are expensive outside.
All in all, a very good choice of holiday. Bring a few more euros if you cannot stomach too much easy listening from the resident "entertainment D.J." Otherwise, enjoy.

Room Tip: Ask for a sea view, well worth the extra.
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Stayed August 2011, travelled as a couple
Helpful?
Thank Tracey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaTsantila, Internet Sales at Mitsis Grand Hotel, responded to this review, 22 September 2011
Dear valued reviewer, thank you for posting your comments on Trip Advisor.
We appreciate your comments and we are grateful for your honest review.

As you will probably read in previous management responses, we are in procedure to do a serious maintenance during winter and fix anything that may need fixing after a hard and fully booked summer season.

We would like to express our warmest greetings and we hope to have the pleasure to welcome you again next summer so you can see for yourself the changes done.

Best regards from all the Mitsis Grand Hotel Team.
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Timisoara, Romania
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 September 2011

A very big hotel with a nice swimming pool, 100 m from the sea, the catering service is excellent and the people very friendly, we had a room on the 3th floor with greek architecture, behind the hotel there are streets with many restaurants and shops,i recommended it for a holiday with kids or lover.

Room Tip: A sea view room, the panoramic is magnific
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  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank glo d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaTsantila, Internet Sales at Mitsis Grand Hotel, responded to this review, 22 September 2011
Dear reviewer thank you for your post.
We would like to express our gratitude for making the most relaxing comment we've ever came accross the past few months.

It seems that you have completely realized the essence of true holidays.
We hope to have the pleasure to welcome you again and offer you relaxing holidays like the ones you've had this summer.

Best regards from all the Mitsis Grand Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 September 2011

We were a large party ( 11 )who stayed in August for 2 weeks, unfortunately 20 minutes before the coach arrived my mother had a massive heart attack and was taken to intensive care. My family had to return home and my sister and myself remained.
Firstly let me say that we had had a lovely holiday, found no fault with the hotel itself although with large parties it did prove a problem sitting in the dinning room together, something that eventually was sorted. The pool area was great and beds were not a problem even for such a large party.
As we were left following my mothers heart attack without any real support from the Thomas Cook rep, who may be a sweet girl but was about as much support as a chocolate tea pot and continued to say "I'll have to ask my manager" to every question, we gave up and dealt with the General manager, who was excellent. This gentleman, his staff from the cleaners to the reception including the restaurant staff were all second to none in their compassion and care. We stayed for almost 2 further weeks and without exception their support made a dreadful situation more bearable, the manager arranged for a hotel in Athens when we had to transfer for a heart operation and we will never forget their kindness.
We are now returned to the UK after over 2 weeks longer than expected, my mother having had treatment and now able to receive further treatment here. I enjoyed the holiday we all had and found no major faults and the support received when needed was first class . I would not hesitate to recommend this hotel, its location and Rhodes, the only real concern was that of the Thomas Cook's rep which did fall short of the standard we had come to expect

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank poppyglitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaTsantila, Internet Sales at Mitsis Grand Hotel, responded to this review, 22 September 2011
Dear valued reviewer,
first of all allow us to express our heartfelt wishes for your mother due to the recent heart attack incident. We are very glad to hear that your mother's health is doing better after this adventure and we are happy to know that we've made your stay, under these difficult and stressful circumstances, one to remember.

We hope to have the pleasure to welcome you and your beloved ones in the near future, so you can enjoy without any worries your summer holidays at Mitsis Grand Hotel.
Until then keep well and have a lovely winter time.

Best regards from all the Mitsis Grand Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 September 2011

The hotel purports to be 5 star, and whilst the public room are very nice, our room was rather shabby and the bathroom was quite grubby and smelly, certainly no better than 3 star accommodation. If we had paid 5 star prices I would have been very disappointed.
The choice of food was good and there was always plenty of it.
The hotel location is good, 10 minutes stroll from Rhodes old town.
We paid extra for a sea view and I'm glad we did as we could sit on the balcony watching all the cruise ships sailing around the point and the boats going across to Turkey in the distance.

Room Tip: Well worth paying for a sea view.
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  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LizHenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaTsantila, Internet Sales at Mitsis Grand Hotel, responded to this review, 22 September 2011
Thank you for posting your review on Trip Advisor. We appeciate your comments.
We apologize for any possible inconvenience caused during your stay but we take this opportunity to inform you that the problem with the smell as well as any further maintenance after a fully booked summer time will take place during winter so we make sure that everything is in order for next summer.

All the Mitsis Grand Hotel Team, wishes you a great winter time!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 September 2011

Just got back from the Mitsis Grand and went with my wife and 13 year old son. Couldn't get AI as none available to Thomas Cook with whom we booked. Emailed asking how much to upgrade when we got there but received no reply.
We arrived at about 4am on 25th August 2011 and received a warm and fast check in from the two guys on reception. Nothing was open in the hotel and so a bottle of water in the fridge would have been nice. Also a bad smell is apparant on th corner as you walk towards the shops.

We were pleased with the room although we know some rooms were not as good as ours. We did have problems with a lack of water and the fridge stopped working and cost us a few quid in stuff we had to throw away which was annoying and we had to use warm water to drink. Reported it three times but only got fixed on last day so no point. Maria on reception was too beautiful to upset so I didn't make a fuss.

Breakfast was the usual buffet style which had loads of choice and almost could make a full english.The staff worked hard to accommodate everyone and did a good job. Not always with a smile but mostly polite. Hard to always smile when so many cultures and less than polite guests.

The location of this hotel is perfect. Right in the middle of all the cheap and copy shops. So great for handbags/sunglasses/belts etc.

Sunbeds weren't a problem most of the time except when hotel really full.

Main problem here is entertainment but to be fair to them they are not a holiday village and would not expect people to stay in the hotel every night. We knew this when we booked so can't complain.

AI bar is separate which is really strange and so difficult to sit with friends.

The hotel is really nice but don't go to Greece expecting english 5star as it is not the same.

Would go back again if got a good deal as you could pay similar money and get a simple small hotel. Depends what you want?

Tell you what though if you haven't yet tried Rhodes then you must! The old town is stunning!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Phoenixgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MitsisHotels2011, Internet Sales at Mitsis Grand Hotel, responded to this review, 7 September 2011
Dear valued guest,

first of all we would like to thank you for taking the time to write your review on Trip Advisor for our hotel. It's really important for us to know how our guests feel and have the ability to express their opinion, either positive or negative. Overall we trust you had a nice stay with us. August is considerably the month with highest occupancies in the hotel so sometimes things that need to be done in a hotel with 405 rooms take a bit longer ike for example the repair of your room's fridge, so we apologize for this inconvenience.

Overall we would like to thank you for writing some good words about our hotel and be sure that special offers will be announced for 2012, so we trully hope to have the pleasure of welcoming you again in Rhodes and our Mitsis Grand Hotel.

Best regards,
All the Mitsis Grand Hotel Team
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Rome, Italy
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 September 2011

1) we booked half board. The first evening we had dinner at the main restaurant and, with our great surprise, we found an overcrowded dining room with a quite small buffet area. The food was decent, but we practically had dinner with other people given that our table was 5 centimeter far from the other table....

2) the Hotel has three outside and one internal pools. Unfortunatelly, also the pool area was overcrowded, and the water in the pools gets to be quite dirty and smelly at the end of the day.

3) the gym is ridicously small and old--at a surcharge of 6 euros per day.

4) the room was visibly old and lacking good mantainance, as we found the door of the bathroom damaged, the sink was also damaged and pooring water on the floor, the phone in the bathroom was broken with wires flying around, fornitures were also damaged...etc, etc...

5) just as a final 'gift' from this 'luxury' hotel , we found a MOUSE IN THE ROOM!!!. when we called reception at 2 at night, they came up to the room, laugh (I thought one should at least give excuses) and offered us another room which was much smaller and worse located than ours.
We had no excuses or anything else from the staff of the Hotel.

We decided to write an email to Mitsis Hotels to send a formal complain, and asking for formal excuses, but they did not even care to answer our email.

We had a very bad impression of this so-called 5-stars luxury hotel and a very bad treatment.
If a mouse enter in a room on the 4th floor we do not want to think what it could be found in other parts of the Hotel, and especially the kitchen.....
In any case we would have expected to receive excuses and a better treatment from the staff of the Hotel and from Mitsis Hotels management.


All this is unacceptable for any hotel and especially for a five stars luxury hotel...

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank f t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Grand Hotel

Property: Mitsis Grand Hotel
Address: Akti Miaouli 1 | & Papanikolaou, Rhodes Town 85100, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Rhodes Town
#3 On the Beach Hotel in Rhodes Town
#6 Business Hotel in Rhodes Town
#6 Luxury Hotel in Rhodes Town
#12 Family Hotel in Rhodes Town
#18 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mitsis Grand Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Grand Hotel 5* is a member of Mitsis Hotels and is located at Rhodes Town, just few meters from the commercial city center, the Old Town and the port. Grand Hotel consists of 405 rooms and it offers luxury accommodation with view to Aegean Sea or the garden of the hotel. An excellent choice also for winter getaways or for business trips as the hotel operates all year round. The entertainment is an element that you won’t miss at Grand Hotel. The Lobby Bar is a meeting point for both the local community and the hotel’s guests. A cozy and hospitable environment where our guests can enjoy their coffee or drink as the Bar operates until late evening. Hotels’ Facilities: Reception 24hrs with currency exchange service, Concierge, Porters, baggage hold, TV room air conditioned, Cards room air conditioned, High speed internet access point with personal computers, Free Wi-Fi internet in Lobby – Bar area, High speed Wi-Fi internet in all hotel areas at an extra charge, Shopping arcade with mini market, souvenir shop, 6 Lifts in the main building, Guest Parking, free of charge, Daily evening live music entertainment ,Bilingual staff, Car rental office, Motorbike and bicycle rental, 24hrs medical cover. Doctor on call, Florist on call, Laundry service, Baby-sitting on request, at extra charge, Beach & Pool towels against deposit, Food and Beverage Facilities: Main Restaurant ‘’ACANDIA’’, air conditioned, serves Breakfast, Lunch and Dinner, specializing in Greek and international cuisine with extended show cooking, An excellent Italian restaurant offering very delicious Italian dishes, pasta, pizza and meat specialties prepared in front of the clients, without extra charge, reservation at the reception one day before. ASIAN restaurant, top quality from China and South–East Asia, prepared in front of the clients, reservation at the reception one day before. GREEK STYLE RESTAURANT “ELLINADIKO” Discover traditional Greek appetizers! This restaurant is an excellent choice for all day dinning for guests seeking to enrich their meals. MEXICAN this pool side restaurant serves tacos, fajitas and nachos as Well a large selection of other Mexican food. PITTA - BURGERS Taste the traditional pita bread and a great variety of juicy burgers. GELATERIA-CREPERIE Serving crepes sweet or savories and delicious ice-cream. PIZZA OVEN BY THE POOL is the ideal spot to enjoy a delicious pizza between your meals. LOBBY BAR in the entrance of the hotel serves indoors and outdoors, Coffees, refreshments, exotic cocktails etc. Live music, makes the bar very popular. POOL BAR operated on a superb open air terrace, serves coffees, refreshments, exotic cocktails etc. MINI FRIDGE WITH REFRESHMENT CENTER Consist of Mineral bottled water and soft drinks, refilled every second day. TEA and Coffee making facilities in the room. Sport & Leisure Facilities 2 outdoor swimming pools with sea water , Sun terrace & loungers, Indoor pool with fresh water, At the pools, sun beds and umbrellas free of charge, Daily Light Sports animation by the pool. Tennis court and equipment free of charge, Fitness centre, massage services at extra charge. Water sports center near to the hotel (with charge), Scuba diving (with charge), Boat trips (with charge), Games room (with charge), Children’s Facilities, Separate children pool with sea water, Internet and Games corner (with charge), Children’s light animation during the morning and the afternoon. Infants’ Facilities, baby cot, baby high chairs in the restaurant, Special food upon request. Business Services, Conference rooms for 700 and 200 persons respectively, Separate lounges for up to 150 persons for any occasions and events, Superb ballroom for gala dinner, wedding parties, banquets for up 900 persons, Conference equipment, Translate rooms, Telephone and fax services, Photocopy service, Wi-Fi internet access from Conference rooms & lobby area free of charge , Distances Airport 13 Km, Port 2 Km, Rhodes Town 0,5 Km, bicycle path to the city, Beach 10 m, Bus stop in front of the hotel ... more   less 
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Also Known As:
Hotel Mitsis Grand
Mitsis Grand Rhodes Town
Grand Hotel Rhodes
Rhodes Grand Hotel
Mitsis Grand Hotel Rhodes/Rhodes Town

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