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“good but....”
Review of Mitsis Grand Hotel

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Mitsis Grand Hotel
Ranked #7 of 127 Hotels in Rhodes Town
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“good but....”
Reviewed 28 September 2012

Just returned from a week all inclusive. Although generally pleased, we found some aspects disappointing.
Room. Our 31x13 feet room was comfortable but rather shabby in places-chipped bath, torn carpet- with a feeble air conditioning unit. We had a sea view over and around the air conditioning ducts so a higher floor room would have been an improvement.
Meals Food choices for breakfast and lunch were good and even better for dinner but the poor layout of the buffet and the lack of space between tables made the evening meal a less than pleasant experience.However the free option to use the Italian or Chinese restaurant with table service and more generous spacing did compensate considerably. Nice food with big portions.
Bars The staff at the all inclusive bar worked very hard and fast - they were more entertaining than the official entertainer.
Pools etc. Two outdoor saltwater pools were clean and more than big enough for the small number of guests who wished to leave their sunbeds. Although the reserving of sunbeds before dawn was as usual common, there were always enough for later risers. The indoor pool was a nice uncrowded option.
Overall. We stayed at the 5 star de luxe Rhodes Hilton (now Sheraton) 6 years ago and in general found the Mitsis as good with a much better location 15 minutes walk from the old town.
But updating of the bedrooms and changes to the overcrowded dining room are really needed to justify a 5 star rating.

Room Tip: Get as seaview room above floor one- sun from 2/3 pm
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  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bradford, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 September 2012

This hotel is in dire need of re-furbishment, if you book all inclusive, it could be a waste of time,only one bar to use,other guests not paying all inclusive walk in and get served, if you go in to the other two bars you'll have to pay!! Limited room around the two outside pools,and one side of the inner seawater pool you'll be looking at the back of a "Shopping Mall 2",part of the hotel, thats been closed for a long time.If you're given rooms 128,130,132 or 134 you'll also be looking at the wall of the mall and the wrecked equipment. Room 134 also has a gap between the hotel wall and end wall that a small child could get through and fall 15 feet to the footpath outside. We found that the waiting staff and restaurant staff were very polite and efficient,and the food was very good,unlike some of the reception staff!! Fixtures and fittings in a lot of places were past their best by day, a long time ago.We'd read a report by someone who complaind that there wasn't much choice, but if they were looking for burger and chips or chicken nuggets, these two you will not find! They should have gone to McDs to eat. It's also the first hotel we've been in with NO air conditioning in the public areas indoors, although the room aircon was good. It was the first time we'd been back to Rhodes for 8 years, usually staying at the Ibiscus Hotel, but The Grand Hotel is not a patch on it. Oh and just one more thing, they are forever over-booking and sendind people to other hotels, we thought it was a joke when reading another review, but it happened on a daily basis.

Room Tip: Do not accept rooms 128 130 132 134 Crap outlook.
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  • Stayed September 2012, travelled with friends
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Helpful?
2 Thank BOB R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2012

Just arrived back from this hotel everything about it was great staff really friendly our room was very nice spacious and clean food was lovely and so much choice .i cannot understand the people who moan about it . The location is good as well .

Room Tip: we were in room 221 which was very nice
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  • Stayed September 2012, travelled as a couple
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Helpful?
1 Thank denise w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire England
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 September 2012

After a horror visit last year ( My wife broke her ankle in the Airport Carpark on the day we landed) decided to revisit Rhodes Town and stay at Grand Hotel again . Hotel Perfect Location Staff and facilities first class Swimming pools excellant. Sea view room a bit disapointing on the first floor but comfortable and spacious Now the bad bit!! The Dining room is a nightmare. not big enought for the no of people a redisign of the layout I.E. Seperate Salad Bar from Main Course would eliminate long wait . Guiding residents to tables again inefficient use of staff who are very pleasent and hardworking Italian Night included in price brilliant Will go again but Bed and Breakfast

Room Tip: Sea View room ask for High Floor
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  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank cookridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 September 2012

This hotel is well maintained, exterior is lovely. The rooms were a bit basic and could do with a bit of an upgrade, poor balcony furniture. Dining area was well managed, and choice and variety of food was second to none, the choice of three restaurants to dine in on an evening was great. Pool areas and snack bars had wonderful staff very polite. We have stayed at this hotel twice now and would definitely stay a third time. Within walking distance of Rhodes town.

Stayed June 2012, travelled as a couple
Helpful?
2 Thank Carolyn Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leyland, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 September 2012

just returned from a week at the mitsis and professional moaners need to get a life. ok, there were a few issues but overall it is a very good hotel. reception is lovely and we were booked in quickly and our bags taken to our room. this could do with updating, but it was clean with a comfy bed, lovely towels and plenty of toiletries. it would have been good if there had been water and pop in the fridge and brewing facilities. the pool areas were lovely with loads of beds no matter what tine of the day you went. lots of brollies or trees if you wanted shade.the A I bar was well stocked and had plenty of staff. food at this hotel is very good with a large variety of choice. desserts were scummy. both the italian and chinese were worth a visit, although make sure you are good and hungry as the portions are huge. out of the hotel if you turn left and left again you will find a ristorante called ALEXANDRA where you will get a steak to die for, also lots of shops and bars to visit. out of hotel, right and right again its a 10 minute walk to the old town. lovely location ( we had a sea view ) with stunning sunsets. we had a very relaxing time.

Room Tip: higher floors for better views if you opt for a sea view. back pool rooms if you want morning sun on...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
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Helpful?
4 Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 September 2012

I do not understand the negative reviews written about this hotel. For the price paid every aspect is well worth it. Rooms clean and fresh food very good. The choice at breakfast outstanding from fresh fruit smoothies, baked apples and cinnamon and sultannas and every type of bread egg , sausage yougurt, pastry, cereal...........The italian restaurant was great . Service especially from Poppi made our holiday. Chinese good too, but side orders delivered first and left to go cold until mains were ready. Location good, near Rhodes town and many nice bars and restaurants. Staff over all very good. Maybe a bit over worked but they did not show it. One negative point. The planter areas which contain trees on the rear terrace , very dangerous when walking to tables with drinks. Watched many people hurt ankles or trip over.Seating arrangement in dining room, tables to close to other diners felt a bit uncomforatable. Overall had a great week here. Please go. You will not be disappointed.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Mar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Grand Hotel

Property: Mitsis Grand Hotel
Address: Akti Miaouli 1 | & Papanikolaou, Rhodes Town 85100, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Rhodes Town
#3 On the Beach Hotel in Rhodes Town
#6 Business Hotel in Rhodes Town
#6 Luxury Hotel in Rhodes Town
#12 Family Hotel in Rhodes Town
#18 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mitsis Grand Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Grand Hotel 5* is a member of Mitsis Hotels and is located at Rhodes Town, just few meters from the commercial city center, the Old Town and the port. Grand Hotel consists of 405 rooms and it offers luxury accommodation with view to Aegean Sea or the garden of the hotel. An excellent choice also for winter getaways or for business trips as the hotel operates all year round. The entertainment is an element that you won’t miss at Grand Hotel. The Lobby Bar is a meeting point for both the local community and the hotel’s guests. A cozy and hospitable environment where our guests can enjoy their coffee or drink as the Bar operates until late evening. Hotels’ Facilities: Reception 24hrs with currency exchange service, Concierge, Porters, baggage hold, TV room air conditioned, Cards room air conditioned, High speed internet access point with personal computers, Free Wi-Fi internet in Lobby – Bar area, High speed Wi-Fi internet in all hotel areas at an extra charge, Shopping arcade with mini market, souvenir shop, 6 Lifts in the main building, Guest Parking, free of charge, Daily evening live music entertainment ,Bilingual staff, Car rental office, Motorbike and bicycle rental, 24hrs medical cover. Doctor on call, Florist on call, Laundry service, Baby-sitting on request, at extra charge, Beach & Pool towels against deposit, Food and Beverage Facilities: Main Restaurant ‘’ACANDIA’’, air conditioned, serves Breakfast, Lunch and Dinner, specializing in Greek and international cuisine with extended show cooking, An excellent Italian restaurant offering very delicious Italian dishes, pasta, pizza and meat specialties prepared in front of the clients, without extra charge, reservation at the reception one day before. ASIAN restaurant, top quality from China and South–East Asia, prepared in front of the clients, reservation at the reception one day before. GREEK STYLE RESTAURANT “ELLINADIKO” Discover traditional Greek appetizers! This restaurant is an excellent choice for all day dinning for guests seeking to enrich their meals. MEXICAN this pool side restaurant serves tacos, fajitas and nachos as Well a large selection of other Mexican food. PITTA - BURGERS Taste the traditional pita bread and a great variety of juicy burgers. GELATERIA-CREPERIE Serving crepes sweet or savories and delicious ice-cream. PIZZA OVEN BY THE POOL is the ideal spot to enjoy a delicious pizza between your meals. LOBBY BAR in the entrance of the hotel serves indoors and outdoors, Coffees, refreshments, exotic cocktails etc. Live music, makes the bar very popular. POOL BAR operated on a superb open air terrace, serves coffees, refreshments, exotic cocktails etc. MINI FRIDGE WITH REFRESHMENT CENTER Consist of Mineral bottled water and soft drinks, refilled every second day. TEA and Coffee making facilities in the room. Sport & Leisure Facilities 2 outdoor swimming pools with sea water , Sun terrace & loungers, Indoor pool with fresh water, At the pools, sun beds and umbrellas free of charge, Daily Light Sports animation by the pool. Tennis court and equipment free of charge, Fitness centre, massage services at extra charge. Water sports center near to the hotel (with charge), Scuba diving (with charge), Boat trips (with charge), Games room (with charge), Children’s Facilities, Separate children pool with sea water, Internet and Games corner (with charge), Children’s light animation during the morning and the afternoon. Infants’ Facilities, baby cot, baby high chairs in the restaurant, Special food upon request. Business Services, Conference rooms for 700 and 200 persons respectively, Separate lounges for up to 150 persons for any occasions and events, Superb ballroom for gala dinner, wedding parties, banquets for up 900 persons, Conference equipment, Translate rooms, Telephone and fax services, Photocopy service, Wi-Fi internet access from Conference rooms & lobby area free of charge , Distances Airport 13 Km, Port 2 Km, Rhodes Town 0,5 Km, bicycle path to the city, Beach 10 m, Bus stop in front of the hotel ... more   less 
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Also Known As:
Hotel Mitsis Grand
Mitsis Grand Rhodes Town
Grand Hotel Rhodes
Rhodes Grand Hotel
Mitsis Grand Hotel Rhodes/Rhodes Town

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