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“Simply the best”
Review of Mitsis Grand Hotel

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Mitsis Grand Hotel
Ranked #39 of 126 Hotels in Rhodes Town
Reviewed 3 July 2014

Look no further if you want a great hotel with the most friendly staff . Great location , wonderful food and all the staff could not be more friendly. It is the best hotel In Rhodes and I would genuinely recommend it to anyone who wants to have a touch of class whilst also being served by people who treat you like family .

  • Stayed: June 2014, travelled with family
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7  Thank 39inewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 July 2014

On our arrival at the hotel we were greeted by wonderful helpful staff and a very attractive reception area. We were the escorted to our room and upon arrival at the lift there was a very strong smell of drains (isolated to that area only) Upon opening the door to the room we were somewhat disappointed to find a rather jaded room - the shower worked well but was hanging off the wall and the whole bathroom should have been refitted and re-tiled some 10 years ago. The fridge (unusual for a 5 star hotel) was only stocked with water - no other drinks - and there are no tea or coffee making facilities, the air conditioning unit sounded like a world war two fighter plane taking off and it was nigh on impossible to sleep with it on - of course in the heat you needed it on to be able to sleep and appeared to be missing one or two panels. Next to the door was the room fuse box which had no cover on, and in it apart from the fuses was what looked like some form of live transformer - don't stick your fingers in it to find out!! The TV was a state of the art Grundig 22" CRT TV - well it was state of the art in 1979 - I would have thought that a five star hotel would have plasma/lcd TVs in the room. Most of the channels were out of tune and the only English channel was the BBC World News.

Many people on here have raved about the food in the main restaurant saying it was the best they had ever eaten - it's not. It is average food that you would get in many a 3 or 4 star hotel - although the staff are very attentive - although there are many health and safety issues here as you help yourself to hot water at the buffet for your morning cuppa them attempt to dodge young children running around and not scald them as you trip over them.
There are two other restaurants in the main area - Italian and Chinese - again very helpful staff but very average food.
Outside there are two pools, one at the front of the hotel the other at the rear. To be able to relax at either of theses pools first you need beach towels to put on your sunbeds to reserve them and if you haven't taken some with you a very nice young lady at reception will relieve you of 20 euros cash per towel as a deposit - and I thought this was a 5 star all inclusive hotel!! The next issue is finding a sunbed as it appears to be the tradition in Rhodes that people staying in other hotels can use another hotels pool facilities and as such come to this one and take up the sunbeds for free - something I had paid for as part of our package.
Around the rear pool is a new development encompassing a range of Greek, Burger, Mexican, Creperie, Ice Cream and Pizza snack bars - these along with the staff were excellent and if you feel the need to stay at this hotel I would highly recommend them as opposed to the main restaurant area.
All in all I would not recommend this hotel - it is tired and pretending to be something it is not. I feel sorry for the staff who work hard in what is starting to become a somewhat run down unit.
Be warned it is certainly not 5 star - 4 stars in some parts and even less in others. ,

Room Tip: We understand that some of the rooms on the fifth floor have been refurbished - avoid the second flo...
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  • Stayed: June 2014, travelled as a couple
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6  Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

This hotel is right on the beach and walking distance to the old town and harbour. The staff were very friendly and nothing was to much trouble. The food was excellent besides the main dinning hall there was a Chinese and Italian restaurant which you had to book by the pool you could get pizza ice cream cakes Mexican and pitter burgers would definitely recommend this hotel and will definitely be going back the rooms were cleaned daily and bottles of water left daily in your room fantastic hotel and staff

  • Stayed: June 2014, travelled as a couple
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7  Thank bernice2506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Ρεσεψιόν at Mitsis Grand Hotel, responded to this reviewResponded 3 July 2014

Dear valued guest

Thank you very much for your kind comments of support. We are very happy that we managed to fulfill your expectations and we are looking forward to seeing you back in our hotel.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Third time in Rhodes, same hotel. Same fun.The service was good after a small push(they changed our room to the best room in the hotel after a good debate).Two beutiful pools and another one for infants.The beach is across the street (30 meters). Rent a car inside the hotel. They sell tikets for Tavernas shows and tours inside the hotel too.One side faces the sea and the other the pool.Few Bars and cafes near the loby. don't ask for Icecoffee...brrrr...bitter. The hotel is lockated in town surrownded with shops and tourists facilities.
Food great as usual. We tried the Chineese restaurant too, it was O.K no more.
Enjoy

Stayed: June 2014, travelled as a couple
4  Thank GadiB69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Ρεσεψιόν at Mitsis Grand Hotel, responded to this reviewResponded 3 July 2014

Dear valued Guest

First of all we would like to thank you for taking the time to review our services.
Thank you for the vote of confidence we will try to improve ourselves even further and we are looking forward to seeing you back to our hotel for a fourth time next year.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

First impressions count,when we arrived we were greeted by the bell boy who took all our luggage from the coach that was the last we saw of it until we got to our room which had a wonderful sea view it was very clean but rather dated the bathroom was the same, no flat screen T.V.not that we came to watch T.V.the hotel and restaurants were of a good standard I think more good 4*than 5*,we went from half board to all inclusive after three days as there are six restaurants to choose Italian,Chinese,Mexican,Burger Bar,The extensive Buffet,and the new Greek that opened the second week we were there all very good,the staff were also very attentive and could not do enough for you,even the packed lunches we took on four days when we hired a car were acceptable,in fact the only problem we had was with the electronic door key cards we had 14 new cards issued in less than 7 days until the maintenance man sorted out the problem for our trouble we received a bowl of fruit and a bottle of wine.
We were a party of four and we enjoyed our two weeks at the Mitsis Grand.

Room Tip: We were in rooms 378 & 379 both overlooked the front of the hotel front pool and the sea view wa...
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  • Stayed: May 2014, travelled with friends
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2  Thank NORMANBLAIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

This hotel has many nice things ang relatively good service and food. However to rank it as five stars hotel is maybe to strech things a littlebit. One thing at this hotel is shockingly bad and that is paid internet. If you need even very basic internet connection during your stay avoid this hotel. It just does not work... Otherwise ok hotel

Room Tip: All inclusive worth money, internet extremely bad
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  • Stayed: June 2014, travelled as a couple
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3  Thank viks-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

The Grand is by no stretch of the imagination a 5* but it is a very good 4*, it lacks those little thingsin the accommodation that should be the norm
That said we can not fault the hotel, the room was clean and bright and the food and service in the restaurant was excellent served via a comprehensive buffet with sensible opening hours.
With the added attraction of pizza available all day and poolside facilities providing a choice of 'fast food' outlets during the day if you are 'all inclusive'
There are two bars the main Hellios bar in the reception area which is the only bar you can use if you are half board and the pool bar which is 'cashless' and only available to 'all inclusive' clients who would have to pay for a bottled beer which is only available at the Hellios, a bit of an odd arrangement
Can recommend it for couples, it is not really child friendly, and do go 'all inclusive' even if you up grade on arrival (which might be cheaper if there is an offer on)

Room Tip: Rooms in the 'Grand' building have the best seaviews
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  • Stayed: June 2014, travelled as a couple
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3  Thank Peter10B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Grand Hotel

Address: Akti Miaouli 1 | Papanikolaou, Rhodes Town 85100, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Business Hotel in Rhodes Town
#10 Family Hotel in Rhodes Town
#11 Spa Hotel in Rhodes Town
#18 Romantic Hotel in Rhodes Town
#18 On the Beach Hotel in Rhodes Town
#29 Luxury Hotel in Rhodes Town
Price Range: £91 - £235 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mitsis Grand Hotel 5*
Number of rooms: 405
Official Description (provided by the hotel):
GRAND HOTEL, the only 5-star all-inclusive beach-front city hotel in Rhodes, is synonymous to first class hospitality. Located in the city of Rhodes, at a short distance from the medieval town, the hotel is fully renovated and offers its guests all modern facilities. It has 405 luxurious guestrooms, most of which have a sea view and of which 5 are suites that stand out for their exceptional grace and comfort. The hotel has a fully equipped gym with an indoor swimming pool, two outdoor swimming pools and a variety of sports activities for both adults and children. Two conference rooms of a capacity of 600 and 200 people respectively and an impressive ballroom, equipped with technology fit the most demanding communication requirements. GRAND HOTEL offers at its 6 different restaurants a variety of gourmet experiences for the most discerning palates and offers snacks throughout the day at the Creperie - Gelateria and its wooden stove. ... more   less 
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Also Known As:
Hotel Mitsis Grand
Mitsis Grand Rhodes Town
Grand Hotel Rhodes
Rhodes Grand Hotel
Mitsis Grand Hotel Rhodes/Rhodes Town

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