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Reviewed 27 August 2013

Stayed here for a week all inclusive in June, although we booked a sea view room, we were facing the swimming pool and could only see the sea by looking over the side of the balcony. We arrived after midnight and was told to come back the next day. Room was spacious and clean so decided this was fine. The staff are very friendly especially the restaurant staff, Victor and his colleagues could not do enough for you. Entertainment staff at the pool great, they don't pester you to join the activities leave it up to you. Plenty of sunless, preferred behind the pool bar, a bit quieter, overall great hotel, great food and great staff, would stay here again.

Date of stay: June 2013
  • Trip type: Travelled with family
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1  Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympic Palace H, Public Relations Manager at Olympic Palace Resort Hotel & Convention Center, responded to this reviewResponded 28 August 2013

Dear Valued Guest,

Thank you for taking the time to share your experience following your recent stay with us.

We are very pleased to read that you had an enjoyable stay at the Olympic and would like to warmly thank you for all the positive comments made.

We very much hope that we will have the pleasure to welcome you back in our hotel in the not so distant future.

Warm Regards,
Olympic Palace
Customer Services Department

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Reviewed 25 August 2013

I've just come back from this hotel me my mum my nice and my nephew. We've paied 2000 euro with the transport , hotel and demi-pension at the hotel . When i have arrived (18.08.2013) it was ten o'clock and they said to us that we have to wait until 2 o'clock . I was nervous because i was with 2 childrens and they were tired. We left our baggages in a room and we went to the beach . They have 20 sunbeds for a hotel with 5 floors. You broke your legs before get into the water. The beach is full of rocks. We came back at the hotel and we went to the pool . I ate there and a nice waitress said to us to go to Eli's beach . The first day was already lost . In the moorning we went to Eli's beach . It's not a sandy beach but it's not full of rocks. I had to pay 8 euro to a taxi to go there. I forgot to say that the pool is dirty! It's full of leaves from the trees. The food is horrible . You have to stay in line to get something . Every day the same food frite eggs bacon, pancakes.
Frite potatos every day. My stomach ia full of infect food. The staff is brilliant . Oh and don't get wifi in the room or at the pool it doesen't work. For me it wasn't all pink and nice but Rhodos is a nice place don't go in Ixia if you want a nice holiday. Go to Faliraki or Kalithea . Is much better than here .

Date of stay: August 2013
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2  Thank Zozolyyop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympic Palace H, Public Relations Manager at Olympic Palace Resort Hotel & Convention Center, responded to this reviewResponded 27 August 2013

Dear Valued Guest,

Thank you for taking the time to bring your feedback to our attention.

We were very sorry to read that you did not have an enjoyable stay in our resort and would like to apologize for any inconvenience caused.

Without wishing to be unsympathetic, the official check in time in most hotels all over the world is at 14:00 pm and felt sadden to note that this has caused some level of dissatisfaction.

Wherever availability permits, we do allow guests to check in earlier than 14:00 however do bear in mind that you arrived on the hotel on the 18th of August which is right on the very peak of the season and therefore an early check in was impossible.

The hotel provides a number of complimentary sun beds at its private land in the beach area and feel sorry to read that you perceived them to be inadequate; we rarely receive any complains in regards to this issue as there are countless of subeds and parasols available at the beach rented by a third party individual.

Our swimming pool area is meticulously cleaned twice a day, both first thing in the morning and late in the afternoon and felt rather surprised with the comment made. Having said that, we do not seem to have enough complains to suggest that there is an issue in this area.

As far as the hotel’s cuisine is concerned, we get very strong positive feedback by the vast majority of our guests as shown in most reviews on Tripadvisor and can only apologize if your experience was not in line with what other guests are saying.

The restaurant’s menu has been created in such a way to cater for all regardless nationality and age and this is something we do feel has been achieved as most guest feel that “there is always something from everyone”.

At this point we would like to thank you for your good comments in regards to our staff members; most of them have been with us for many years and consist indeed one of our greatest assets.

We very much hope that despite the issue raised you still had some level of enjoyment out of your holiday with us and that you would choose to return to Rhodes at some point in the future.

Kindest Regards,
Olympic Palace
Customer Services Department

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Reviewed 23 August 2013

We (husband, wife and early teenage daughter) stayed at the Olympic Palace hotel from 7-14th August. Since our flight arrived about 1.30 am (8th early morning), we were concerned about travelling from Rhodes airport to the Hotel at that time of the day. To our surprise, it was one of the smoothest taxi journeys we have done. You cross the road after coming out of the arrival lounge, pick up the taxi, and you are at the hotel with in maximum 20 minutes. It was 17 Euros. The reception desk man knew we were coming at this time - he sorted out the check in with in 5-10 minutes max. We were slightly surprised to being asked to pay for a safe in a Greek 5* (maximum 4* per UK standards) hotel and we had to pay that in cash – 12 Euros. This is something the management needs to consider going forward as lot of people would take that for granted in a hotel like that!
Though we did not get a sea view room initially, we managed to get this after couple of nights – we recommend people to try and get this, as it will make your holiday more memorable as the other view is a mountain that is 5 -10 meters from a small balcony, the sea view balcony is comparatively large. Sea view was superb and we could also see the northern tip of the Rhodes Island from our balcony - the Rhodes town is 10-12 minutes taxi journey (8 Euros). We did a boat cruise to Lindos and it was only 25 Euros per person. It was a good day out (from 9 am to 5.30 pm) and Lindos is something you should not miss if you go to Rhodes!
The breakfast and dinner was really lovely (we had a half board package) and all of us enjoyed. There was lot of choices and plenty of fresh fruits as well. All the restaurant staff were very prompt, polite and efficient. We really enjoyed the evening meals as well. There was a variety of delicious food.
The entertainment team worked really hard day in day out – at the pool during the day and at the 8th floor in the evening from 9.30 to 11 pm. The roof top balcony at the 8th floor has remarkable view and don’t forget to go there for the sunset.
Though the sea is just across a busy road, it is not that difficult to cross the road if you are careful. We did not find this as an issue as some people have commented. There are sun beds for the Hotel guests and we even found 3 sun beds at 1pm one day. We never went at 9 am in the morning to the seaside but always found the sun beds. The sea is nice and warm and generally calm.
There are parade of shops just before the hotel (if you are coming from the airport end) – you can buy anything from these shops from food, any drink to gifts to take home. They are competitively priced as there are more than one mini super market with in 100 meters from the hotel. There are also nice restaurants within the same range. Overall, the area outside the hotel is very lively until mid night or so but not rowdy type of liveliness. It was calm and safe, that is what we felt anyway.
Overall, all three of us had a lovely holiday in Rhodes in a very nice and clean hotel with lovely staff, food and entertainment. We will recommend this hotel to anyone going to Rhodes. Thank You!

Room tip: Very simple - get a sea view room
Date of stay: August 2013
  • Trip type: Travelled with family
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3  Thank ThilVilD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympic Palace H, Public Relations Manager at Olympic Palace Resort Hotel & Convention Center, responded to this reviewResponded 26 August 2013

Dear Valued Guest,

Thank you ever so much for reviewing our hotel on Tripadvisor; this is highly appreciated by all of us working at the Olympic Palace.

It is always a pleasure to read that a guest of ours had an enjoyable stay with us and that he/she would recommend our property to other holidaymakers. Thank you very much for this as well as for all the positive comments made in your review.

Kindly note that safe deposit boxes are usually on extra charge in most hotels in Greece and felt sadden to note your dissatisfaction in this regard. We update frequently all our online content and provide all travel companies we work with the services that carry additional charges such as safe deposit box or internet access and can only apologize should this was not noticed prior to your arrival.

We did, however, bring your suggestion to the hotel’s management attention for further evaluation.

Once again thank you for your comments; we look forward to welcoming you back should your future travel plans call for a trip to Rhodes.

Warm Regards,
Olympic Palace
Customer Services Department

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Reviewed 21 August 2013

We stayed at this wonderful hotel from 20th - 27th July this year. Having booked our holiday, I like many others do, looked on various reviews here on Trip advisor. They were very mixed and I was unsure of what we had booked.
We arrived at the reception very late but were greeted but the lovely gentleman on the night shift. The interior of this hotel is exquisite from the beautiful decor at reception to the main spiral staircase. I had booked a sea view room as high up as I could as someone had advised on a previous review and it was the best thing I did. Room 711 was beautifully decorated, the nicest I have ever stayed in over the years. Our balcony was enormous and the view was breathtaking.
I have stayed in many hotels when the sunbeds are either broken or seriously uncomfortable. Not only were they comfortable but each pair of beds had a table and parasol. The pools and pool area were beautifully clean. It also has the best in house shop of any I've experienced and staff who are polite.
I have a lactose and gluten intolerance and it was made clear that I could have spoken to the head waiter about this but the meals are superb. Why people have complained about the food baffles me?! The variety each night was incredible and I ate like a queen. The restaurant staff were always polite and friendly despite working incredibly hard. The only slight problem was paying for the safety deposit box in our house as most houses are keypads these days but I have since rad a recent review and understand.
My husband was keen on a cruise this year but even he admitted what a fabulous hotel this is. We have raved about it since our return! A truly fabulous holiday - we will be back!! What a shame you aren't open all year round.

Room tip: Definitely consider a sea view room higher up - stunning modern rooms.
Date of stay: July 2013
  • Trip type: Travelled as a couple
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6  Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympic Palace H, Public Relations Manager at Olympic Palace Resort Hotel & Convention Center, responded to this reviewResponded 22 August 2013

Dear Valued Guest,

We would like to warmly thank you for your review; this is really the best way to reward all us working at the Olympic Palace and feel very grateful indeed.

Thank you for mentioning in your review the room standards, staff, food and facilities found at the hotel. We are just very happy to read that you found everything to be in order and that you had a lovely time with us.

We very much hope to have the pleasure to welcome you back soon.

Warm Regards,
Olympic Palace
Customer Services Department

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Reviewed 19 August 2013

Well we had a stroke of luck coming here after originallybeing booked for the cyprotel faliraki. What a result!!
The family room was fantastic for my partner and our 2 young boys, with a door to seperate the rooms and a fantastic view over the ocean.
Our room was cleaned daily without fail, and fresh towels everyday. The room was on the third floor and to be honest the only real issue was the lifts. And that was only when we were going to the roof bar, as its a lot of stairs.
The pools were great and we spent the majority of our week in the shallower pool, by the pool bar. Being all inc, this enabled us to get drinks whenever we wanted, and nikos the bar man was great with the kids, always ready to serve them and never ignored them. Also we had fresh clean glasses every time that came from a freshly sealed plastic container with straws that were fresh also. The animation team were good, although my boys tended to spend most days in the pool, but really loved the club dance. The only bit of advice would be to move the evening entertainment back to the pool area where there is a specific stage. The difficulty with it being upstairs was if we sat outside you couldnt see the activity inside unless you sat inside which was hot. The waiter upstairs was awesome, how he remembered the drinks on busier nights was amazing.
The food was great, well cooked, good variety most days, the maitre d always had a smile for everyone, and the waiting staff were always friendly. We didnt use wifi so cant comment.
All in all a thoroughly great place to stay as a family and would definitely return.

Date of stay: August 2013
  • Trip type: Travelled with family
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4  Thank butterflybrains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympic Palace H, Public Relations Manager at Olympic Palace Resort Hotel & Convention Center, responded to this reviewResponded 22 August 2013

Dear Valued Guest,

Thank you ever so much for taking the time to review our hotel on Tripadvisor.

We are thrilled to read all the positive comments made and would like to warmly thank you on behalf of the management and staff at the Olympic Palace.

Rest assured that your suggestion in moving the evening entertainment to the pool bar has been noted and relayed to the hotel’s general manager for further evaluation.

We very much hope to have the pleasure to welcome you back in our hotel soon.

Warm Regards,
Olympic Palace
Customer Services Department

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