We (my husband and me, together with a 1,5 year child) were staying at this hotel in 2011 september. We chose this hotel as a 5 star one, to have good service and everything that should be included in the 5 star rating. However this hotel is very far away from that.
First disappointment was breakfast. The selection of food was very poor and what is even worse the quality of products was very low. Starting with ham, cheese, synthetic taste yogurts and ending with instant drink called "juice". The selection of food for dinner was exceptional, but having much space for improvement.
Another problem was cleanliness of the rooms. Bird feather was never cleaned from the balcony, windows never cleaned and etc...
What is worse, after we have made some complaints to the front desk manager about the food and other things, she did not accept that. She was trying to persuade us, that this is the best hotel in the area, that the food is very good, of high quality and etc. I should say she did not even want to listen that there was any problems what so ever. She suggested us finding another hotel if we are not satisfied with theirs. After we talked to her, we tried to talk to the general manager. He was a bit more willing to hear our complaints. He suggested to have a bit personalized breakfast for our baby. I asked for oat or rice porridge, juice of higher quality, or omelet. So we had them, not very well made, but anyway at least our he made some effort to deal with our problems.
One more problem at the hotel was air conditioning, to be more exact the absence of air conditioning in all the areas of the hotel except for the room. So reception area, restaurant, halls and etc were not air conditioned at all.
The only thing we were not disappointed about, was the view. We had a see view deluxe room. So we could enjoy a front see view. That's about it.
- Official Description (provided by the hotel):
- The SENTIDO Ixian Grand - Adults Only (over 16 y.o.) is a premium beach SPA Resort at the west coast of the island Rhodes directly located at the Ixia beach. Moreover, the SENTIDO Ixian Grand - Adults Only has got 211 rooms with a cozy ambience. Just a few minutes away from the hotel is the UNESCO world heritage "the historic center of Rhodes" and the "Mount Flerimos" with an huge panoramic view. Enjoy the sunset at the beach, the attractive surroundings and the premium hotel SENTIDO Ixian Grand - Adults Only. ... more less
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- Also Known As:
- The Ixian Grand Hotel Ixia
- Ixian Grand Ixia
- Sentido Ixian Grand Rhodes/Rhodes Town