Stayed here from September into October. Arrived after midnight and was given a room on the ground floor in one of the garden blocks despite having requested main building and upper floor. Was advised nothing can be done tonight, come back tomorrow. Great welcome! The first room I was given, room 161, was disgusting. I had a list of nine faults which I took to reception the next morning including no flush working on the toilet. Before I even gave the room number the receptionist, Tina, said immediately room 161 - why put a guest in a room when they know it has issues. I was offered another room one directly across the corridor, room 162 which I took after close inspection. Having visited this hotel in 2009, I can only summarise one thing - rapidly gone downhill - I said last time definitely not 5 start however I would be struggling this time to say 2 stars - that would be insulting to 2 star hotels everywhere.
Room - second room fine, spacious but very dark due to its situation. The veranda is never cleaned as I had bird feathers there for most of my stay. However, all electrics worked and bed was comfy but sheets not changed until day 8 of my stay. Good job I'm not a sweaty individual!! Towels are threadbare and of very poor quality. The pool towels issued are the same ones given in the bathroom and towel supply is sporadic, same with bathmats. The stainless steel soap dish at the bathroom sink was not cleaned for the entire duration of my stay - unknown in good quality hotels.
Food - boring and repetitive and lukewarm. Yes it was replaced frequently but I can't say I had anything that was hot. Some of the staff in the dining room (the waiter who services the tables to the left as you enter was extremely ignorant and I had on many occasions to request coffee in the morning as he tended to ignore me - maybe as I was a female travelling alone - not sure but he was extremely rude). On the other side, the waiting staff were polite and friendly. The Head Waiter seemed to spend his time changing table linen and the girl who greeted at the door didn't have a clue what she was doing - one night my room number was missing from her "list" and she had a panic attack! Summary - restaurant is organized chaos with poor quality food. If you want a second cup of coffee at breakfast you need to ask for it - that didn't happen 4 years ago when it was in plenty supply. As for the breakfast juice, the grapefruit juice is equivalent to coloured water and the orange juice is not fresh, but diluted crap. Needless to say I ate out a lot. Can recommend the small Italian at the top of the road - on the main road in Ixia, very good pizza!
Communal areas - the pool area is frequently muddy early in the day. I always preferred the beach here for my sunbathing but just as you leave the decked area at the bottom of the pool bar there was a disgusting smell of sewage which continued for the duration despite them trying to hose away one day with disinfectant however this wasn't getting to the crux of the issue. The sunbeds have definitely seen better days and the mattresses are disgusting - don't know when they were last cleaned and/or washed. You definitely need your towels (remember and bring your own though).
To summarise I was extremely disappointed - did I complain - NO, no point as my first interaction re the room chaos was not acknowledged. Also I came back to my room one day to find it had been left unlocked and not closed properly by the cleaning staff. On complaining I was asked to go and see if anything was missing - no apology or consideration given to the fact I was shaken that someone could have been in my room. However, next day I came into a bottle of wine and some fruit presumably as an apology - needless to say it was still sitting there when I left. A face to face apology from management and a meal in the better restaurant would have been more fitting. Again, another example of really poor customer service. They advertise a Spa - this is a converted bedroom - ie beauty treatment room, not a spa yet they charge spa prices - take a massage from the Chinese on the beach - far better value for money. Management at Ixian - visit the Atrium Palace in Kalathos - you'll then see what a Spa really looks like.
There are many better places in Rhodes to stay and I will definitely NEVER return to the Ixian Grand - poor standards - its as though they haven't done any improvements or maintenance since I was there 4 years ago. Staff attitudes are poor, rooms are a hit or a miss, food is not good, prices are high and overall the experience was bad. I had read some comments before I left but put this down to a few disgruntled customers. Apologies to those people, having experienced this place myself and the changes since I was last there, I absolutely understand why you wrote what you did.
My advice - go somewhere else.
- Official Description (provided by the hotel):
- The SENTIDO Ixian Grand - Adults Only (over 16 y.o.) is a premium beach SPA Resort at the west coast of the island Rhodes directly located at the Ixia beach. Moreover, the SENTIDO Ixian Grand - Adults Only has got 211 rooms with a cozy ambience. Just a few minutes away from the hotel is the UNESCO world heritage "the historic center of Rhodes" and the "Mount Flerimos" with an huge panoramic view. Enjoy the sunset at the beach, the attractive surroundings and the premium hotel SENTIDO Ixian Grand - Adults Only. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), LoveHolidays, Expedia, Ebookers, TripOnline SA, Cancelon, HotelsClick and 5viajes2012 S.L. so you can book your Sentido Ixian Grand reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ixian Grand Hotel Ixia
- Ixian Grand Ixia
- Sentido Ixian Grand Rhodes/Rhodes Town