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“Was great hotel but now a very poor choice!”

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Sentido Ixian Grand
Ranked #17 of 129 Hotels in Rhodes Town
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Was great hotel but now a very poor choice!”
2 of 5 bubbles Reviewed 8 June 2014

it's our second time in this hotel (first time in 2008) and something very bad happen to this hotel in the last 6 years.

we were 2 couples with 2 kids in 2 rooms.

the food quality and variety are less then average.
the superior room was old and very bad located, we had 2 baby Strollers and each time had to go to other side of the hotel in order to use the elevator to get to our room.

when trying to ask for a diffident room in the same category or even pay extra money for an upgraded room, the reception team were very impatient and kept saying that the hotel is fully booked (although we saw people still checking in in to rooms near ours) but accepted to show us the worst rooms in the hotel (in order to make us feel that our room is not that bad).

there are no kids activities at all.

One thing is for sure,
it was our last visit in this hotel!

Room Tip: Ask to see the room before you are checking in !!!!!!!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moshe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 3 July 2014
Dear friends,

Thank you for taking the time to review our hotel online. We feel sorry to listen to repeating guests, that they were not satisfied. Please accept our apologies for not having met your expectations.Your points are taken under consideration from our management team but room changes are only possible upon availability and we always try our best to satisfy our guests.
We remain at your disposal for any help we can provide.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,320 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (239)
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English first
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

What can I say...everything you need is here - sea is hot,stuff is the best, food is delicious, drinks are gorgeous!!!If you think to go or not to go - just go and don't think at all!!!A few words about staff working there - ESPECIALLY Nikolay, trainer of Body and Mind Center!!!Every day you have an opportunity to try Pilates, Yoga, Press and Stretching!!!Thank you very much, Nikolay!!!If we have an opportunity, we'will come here again!!!!

Room Tip: We had perfect room with a see view
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Guzalia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 4 July 2014
Dear friends,

Thank you for taking the time to review our property online. Your opinion is really valuable for us. Following your comments, we would like to thank you for the good rating and the flattering words.

We really look forward to welcoming you back to our SENTIDO Ixian Grand.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llanelli, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Had a wonderful holiday at the ixian grand Rhodes in may this year. The bedroom was lovely with Jacuzzi which was a bonus. Lovely and clean, a little stingy on the towells, otherwise brilliant.
Service was good, staff friendly and helpful. Lawns and plants pretty and well kept. No complaints at all

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Tegwen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 4 July 2014
Dear guests,

Thank you for taking the time to review our property online. Your opinion is really valuable for us. Following your comments, we would like to thank you for the good rating and the flattering words.

We look forward to welcoming you back in the nearest future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 27 May 2014 via mobile

I came with my best friend for a relaxing week, and we did relax!
Good points of this hotel: enough transat for everyone, good view, smile of the staff (especially Stellios at the beach bar), and very good price for one week all inclusive.
Points to improve: cheap rooms: water coming out in the floor of the bathroom, mosquitoes, really poor quality of the desserts, waiters are more here to clean the tables than to take orders, disgusting wine at the table, not enough choice in the tv channels, cocktails and amenities with them really not good (wet biscuit or small green rocks!), at our 1st day we just had 2 small towels: we asked reception to have 2 big ones, we had to call them 4 times to have 3hours after...2 old bathrobes!!
Bathroom products are not good either: very cheap.
But after that deception from thinking to go to a 5 stars hotel and in fact being in a 3 stars one, we take this in the good way and enjoyed our stay: the sun was there and that's the main thing!
The greek salad in the buffet was always good + grilled fish.
There is a lot of food in the buffet: 60% cheap quality or not good, but the 40% rest can be very good!
To sum up: very good 3 stars hotel and the staff is always smilling which is the main thing, it need some renovations and more investment in the quality of f&b (too strict targets for food and bev cost??), and more staff+training for them.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChatonParisienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 3 July 2014
Dear guests,

Thank you for taking the time to express your opinion online on Trip Advisor. Your opinion is quite importand to us and necessary. Your points are taken under serious consideration from our management team.

We still hope that you enjoyed your holiday and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

my husband and i have just returned from this hotel spending a week in may 2014, i am simply appalled at some of the reviews on here taking pictures of any fault that they possibly could! seriously do they have nothing better to do on holiday... like, enjoying their holiday?
the hotel is worthy of every single star it has, it is gorgeous,the staff are very friendly,very hard working, and the resort is typical rhodes,but with a beautiful,immaculately maintained hotel. enjoy it please go with the view to having a great time, not walking the grounds looking for paint falling off, there sure are some strange people out there! thank you Ixian Grand for a very relaxing enjoyable week, we look forward to seeing you all again x

Room Tip: a sea view or one of the suites with private pool
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mrsfos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 4 July 2014
Dear friends,

Thank you for taking the time to review our SENTIDO Ixian Grand on Trip Advisor. We feel flattered by your fine words about our hotel and our work. We can not wait to welcome you once again in the nearest future.

We remain at your disposal for any additional information you may require and wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 May 2014 via mobile

Great hotel. Me and my wife came for 3 nights. Got free room upgrade to have private swimming pool. No words to say how we were happy.
The room is very convenient , the only one issue is the pillows - they are too big and it was hard for us to sleep well.
The hotel is very quiet , not too much activities.
Come if you want to have quiet romantic vacation with private beach good food,nice stuff and be about 10 min from the city center.
Don't come if you don't have a car or you have children's. It is not place for them.
Overall we had great time in this hotel.

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Gal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 4 July 2014
Dear guests,

Thank you for taking the time to review and rate our SENTIDO Ixian Grand on Trip Advisor. We are really grateful for your kind words. We look forward to welcoming you back in our hotel in the near future.
Until then, should you require any additional information or help, please do not hesitate to contact us directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fife
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

my partner and myself have just returned from this hotel, we upgraded to the suites with private pool and all i can say is do it, go that bit extra it is worth every bit extra, private pool, private restaurant, they are both simply stunning and just what the doctor ordered, the Ixian grand hotel in our opinions is worth 6 stars not the 5 and certainly not worthy of some of the bad reviews on here, the hotel sits right on the beach in a lovely quiet bit of the island, but within easy reach of anywhere that you wish to go, i have been all around rhodes previously and i think this area is the best, all the staff were very attentive and very professional they work very hard to make sure your holiday is one to remember, there are too much for me to mention here but special thanks goes to suzanne and Ann-katrin for their amazing care. also thank you to all behind the scenes as i know you work just as hard.
we look forward to returning to rhodes and we will definitely be coming back to this hotel we cannot fault it, it was sheer heaven x
Ehfaristo Ixian Grand and team x

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fifesno1tiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this review, 4 July 2014
Dear friends,

Thank you for taking the time to review our hotel online on Trip Advisor.
Further to your comments, we would like to express our gratitude for your kind words. It is always pleasant to us to get the feeling of our guests' satisfaction.

We look forward to welcoming you back in the near future.
In the meantime, should you require any additional information or help with anything, please do not hesitate to contact us directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sentido Ixian Grand

Property: Sentido Ixian Grand
Address: Eleftheriou Venizelou, Rhodes Town 851 01, Greece (Formerly Elina Hotel)
Phone Number:
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Rhodes Town
#9 On the Beach Hotel in Rhodes Town
#15 Luxury Hotel in Rhodes Town
#27 Romantic Hotel in Rhodes Town
#28 Family Hotel in Rhodes Town
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sentido Ixian Grand 5*
Number of rooms: 211
Official Description (provided by the hotel):
The SENTIDO Ixian Grand - Adults Only (over 16 y.o.) is a premium beach SPA Resort at the west coast of the island Rhodes directly located at the Ixia beach. Moreover, the SENTIDO Ixian Grand - Adults Only has got 211 rooms with a cozy ambience. Just a few minutes away from the hotel is the UNESCO world heritage "the historic center of Rhodes" and the "Mount Flerimos" with an huge panoramic view. Enjoy the sunset at the beach, the attractive surroundings and the premium hotel SENTIDO Ixian Grand - Adults Only. ... more   less 
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Also Known As:
The Ixian Grand Hotel Ixia
Ixian Grand Ixia
Sentido Ixian Grand Rhodes/Rhodes Town

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