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“A lovely family holiday” 4 of 5 bubbles
Review of Smartline Cosmopolitan Hotel

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Smartline Cosmopolitan Hotel
Ranked #20 of 129 Hotels in Rhodes Town
Certificate of Excellence
Godalming, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A lovely family holiday”
4 of 5 bubbles Reviewed 13 September 2013

We stayed in this hotel at the height of the season, a week in the middle of August. The hotel was clean, good food with a fabulous selection, something to suit all tastes, even our fussy 6 year old! The entertainment, both in house and elsewhere, was enjoyable. The children (6&8), loved the kids club and the poolside entertainement. The games room by the bar kept the children entertained in the evening. People did reserve sunbeds with towel but we always managed to find one and never rushed out to do this. The beach is pebbly but there is some fantastic watersports to either try or just watch. We had a lovely relaxing week.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, Manager at Smartline Cosmopolitan Hotel, responded to this review, 17 June 2015
Dear Guests,

Many thanks for your kind feedback and we are really happy to know that you had such a nice time with us in Smartline Cosmopolitan hotel.

Wishing you all the best, we do hope to welcome you again in our property.

Kind regards,
The hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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741 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 13 September 2013 via mobile

Just got back from a week holiday to the Mareblue Cosmopolitan in Rhodes. I have to say that after reading reviews on the hotel I was rather worried about the whole experience! I'm so happy I went, yes the beer wasn't fantastic and the food wasn't always always warm, but for what you pay and how many guest are in the hotel at one time I think the staff there do a fantastic job. They were always smiling, happy to help and did a brilliant job. The major complaint I have with the whole experience is the quests themselves, I swear some of them thought they were going to starve if they didn't get thier food as soon as they walked into the resturant. Pushing and shoving to get some chips or waffles! Unfortunatly the majority weren't english so communication was poor and many of them were really rude. And the other complaints were the size of the glasses, as mosts guests couldn't be bothered getting up more than a hand full of times to get a beer. To be fair they did need more staff on the bar as the queue was really silly at times but it wasn't somthing to totally spoil your holiday, guests need to just chill out!!
The view was amazing from our room, and even better when you get on the balcony near the inside bar when the sun is going down. The beach is a bit rough underfoot due to the pebbles but not somthing you can't deal with if you have beach shoe on, (I wore my flipflops in the sea to stop my feet from hurting!)
The entertainment wasn't amazing either, during the day they did so well to get everyone involved to play water volleyball and polo etc. We only stayed at the bottom bar for one night to watch the "show" and it wasn't the best, tbh they are trying their best with limited resources and non of them are English and can't speak it brilliantly either so they did well to communicate all week in English. There was one entertainer tho, I think she was called Tanya, not sure, she was funny and really friendly at all times, wanting you to get involved. If you are wanting to get into Rhodes town then it only cost 8e in a taxi, (was cheaper to pay as was 4 of us) it wa brill during the day and night. I would also deffinatly reccomend the Water Park at Falaraki, you can get a free bus from Rhodes town and it was the best day, it cost 22e each but was such gud fun for a family or friends! You could go on a massive variety of rides, food was so cheap aswell! The rooms were also cleaned daily, with fresh towels and beds made. Cleaners were lovely and worked hard. All in all, the holiday was brilliant, I would return to the hotel again and Rhodes was amazing!!

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank leighbee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, Manager at Smartline Cosmopolitan Hotel, responded to this review, 17 June 2015
Dear Guests,

Many thanks for your kind feedback and we are really happy to know that you had such a nice time with us in Smartline Cosmopolitan hotel.

Wishing you all the best, we do hope to welcome you again in our property.

Kind regards,
The hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banja Luka, Bosnia and Herzegovina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 September 2013

I got back yesterday from this hotel, only I have a positiv experience. The hotel is great clean, good location (10min with bus or 5min with taxi to the city Rodos). Food is also great a wide selection of dishes every day fresh.
staff ih hotel are always in the mood and the animation tim also.
If you ever came to Rodos don't miss Mareblue Cosmopolitan.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Malamu87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, Manager at Smartline Cosmopolitan Hotel, responded to this review, 17 June 2015
Dear Guests,

Many thanks for your kind feedback and we are really happy to know that you had such a nice time with us in Smartline Cosmopolitan hotel.

Wishing you all the best, we do hope to welcome you again in our property.

Kind regards,
The hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
3 of 5 bubbles Reviewed 12 September 2013

Just got back from a seven day holiday early Sept 2103 and found that our 'quiet room' was a family bungalow next to the main driveway to the hotel. Bit noisy when vehicles were coming and going at all times of the night. Bungalow itself was well laid out and cleaned on a regular basis, could have been cleaned to a higher standard by removing cobwebs from the corners of the ceilings. Food was a bearable standard and often the hot food was only look warm or cold but a good variety. 'Local' beer was like a sherbert drink. Not a 4 star standard in our eyes and would only rate it at 3 star. Evening entertainment was non existent although 'in house' entertainers did make an effort to compensate for the lack of semi professional entertainers. All staff were very friendly and helpful at all times. Pool bar standard of snacks was abysmal. A good relaxing holiday overall but do see us going back to the Mareblue.

Room Tip: Ensure that you get a bungalow away from the main driveway.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DavidnPenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

The hotel is very clean and food is excellent and varied. The beach in front of the hotel is not very good (a lot of stones..), but you can take a bus to Rhodes beaches for 1.7 euro (be calm, drivers don't respect the schedule, you will have to wait 15-30 min). Prepare for mosquitos, our room was at ground floor in front of the pool and we had to fight with them every night :).

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ioana2708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, Manager at Smartline Cosmopolitan Hotel, responded to this review, 17 June 2015
Dear Guests,

Many thanks for your kind feedback and we are really happy to know that you had such a nice time with us in Smartline Cosmopolitan hotel.

Wishing you all the best, we do hope to welcome you again in our property.

Kind regards,
The hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Constanta, Romania
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 11 September 2013

The whole package (hotel & area) has its advantages and disadvantages.
- If you are the lazy type and looking for a nice hotel, surprisingly good food, nice staff (especially those working at the restaurant and pool bar area - always smiling), pool area, drinking all day long and NOT leaving the premises, this IS the place for you. Me and my family stayed there for one week and were extremely surprised that 99% of the people in this resort situated on an ISLAND actually preferred staying all day by the pool and not crossing the street to sit by the sea. (Maybe because the sunbeds on the beach were not free, the beer on the beach was not free a.s.o).
- IF you came to Rhodes to explore the island and get suntanned on the beach, the hotel is still a good option, being close to the beach and bus/taxi station.
- Ixia is situated on the western side of the island, known for its windy weather, the sometimes agitated sea and big waves (perfect for windsurfing and other such water sports) and is very different from the Eastern side of the island where the sea is calm, but still.... If you want to sit on the beach and have 4 E to spend, you can cross the street and do so. If you prefer shallow waters (and no waves) go to the Eastern side.
- If you want to go to Rhodes town, you must take a bus (there is a bus station in front of the hotel) which rarely passes (there is a bus schedule you can find at the hotel reception. but don't take it for granted. i advice you to choose the taxi service instead). It's a 5- 7 minutes ride to the center of the town. Also if you want to take a trip on the other coast of the island you must go to Rhodes and change buses. The best option is to rent a car or go by taxi since the bus service is not the best option

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank psipsine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, Manager at Smartline Cosmopolitan Hotel, responded to this review, 17 June 2015
Dear Guests,

Many thanks for your kind feedback and we are really happy to know that you had such a nice time with us in Smartline Cosmopolitan hotel.

Wishing you all the best, we do hope to welcome you again in our property.

Kind regards,
The hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

My partner and I arrived back yesterday from a 1 week break. We stayed in one of the bungalows facing the pool bar & I have to say we had a fab time! The service was really good apart from the lobby bar which could have done with extra staff at busy times. The food was great, always plenty to choose from & the weather was awesome. We didnt see a cloud for the whole week! We did meet some people that were'nt so happy as I think that it depends where your room is. We will definately be booking again for next year.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, Manager at Smartline Cosmopolitan Hotel, responded to this review, 17 June 2015
Dear Guests,

Many thanks for your kind feedback and we are really happy to know that you had such a nice time with us in Smartline Cosmopolitan hotel.

Wishing you all the best, we do hope to welcome you again in our property.

Kind regards,
The hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Smartline Cosmopolitan Hotel

Property: Smartline Cosmopolitan Hotel
Address: Rhodes Town 851 01, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Rhodes Town
#14 Family Hotel in Rhodes Town
#16 Luxury Hotel in Rhodes Town
#20 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): £
Hotel Class:4 star — Smartline Cosmopolitan Hotel 4*
Number of rooms: 377
Official Description (provided by the hotel):
The All Inclusive hotel smartline Cosmopolitan is ideally located on Rhodes' west coast. on a hillside between Ixia and Rhodes town.. A stunning view of Trianda Bay is guaranteed. The hotel comprises a total of nine buildings and has a nice pool area with two pools and a large kids' pool. The hotel's animation team arranges various activities throughout the day, including water aerobics, boccia and evening entertainment several nights a week. The easiest way to get to Rhodes town's narrow alleys is by taxi or bus both stations are in front of the hotel. ... more   less 
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Also Known As:
Mareblue Cosmopolitan Ixia
Mareblue Cosmopolitan Hotel Ixia
Cosmopolitan Hotel Rhodes
Smartline Cosmopolitan Hotel Rhodes/Rhodes Town

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