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“Excellence....” 5 of 5 bubbles
Review of Smartline Cosmopolitan Hotel

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Smartline Cosmopolitan Hotel
Ranked #20 of 129 Hotels in Rhodes Town
Certificate of Excellence
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellence....”
5 of 5 bubbles Reviewed 23 June 2014

This was an outstanding holiday. The Hotel was immaculate. Rooms cleaned to an exceptionally high standard every day with staff going out of their way to ensure a pleasant stay. All inclusive package was fabulous. The dining room was spotless and food was excellent. The evening at the new "taverna" was wonderful, with a real taste of greek food. All staff were helpful, kind and fun! Always a smile :). The food at the pool was fab too!
The entertainment staff were absolutely brilliant. Erica, Desmond and Mario....miss your smiling faces and the hours of joy you gave to the holiday makers...hilarious!
Bar at 11pm a little crowded but certainly worth the wait...loved the cocktails! A few more chairs in the bar would be my only advice although most followed the entertainment team for the fun!
I was initailly recovering from an illness and on crutches. The disabled facilities were excellent and staff paid attention to detail and made me feel human!
Michalis - The Manager - was amazing. Everyone was made to feel welcome and we look forward to spending many more holidays here! next time we might bring the kids!!!!

Room Tip: Sea facing room was wonderful...no neighbour noise and excellent air conditioning!!!
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tracey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 2 July 2014
Dear Guests,
Thank you for sharing your time in giving us a fantastic and in depth review on TripAdvisor.
We are so pleased to know that you have enjoyed your holidays with us in so many aspects. We genuinely put a lot into exceeding our guests expectations and I am truly glad to hear that we have achieved our aim with you. As far as the bar stools are concerned , we will consider to purchase more of them, so our guests can enjoy their cocktails seated.
It was our greatest pleasure to have been able to serve you here and we are very much looking forward to welcoming you back in the near future.

Kind regards,
The Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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741 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Stapleford, null, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

The staff at the hotel are a real credit, I have stayed at many all inclusive hotels and this one is excellent mainly due to the staff. Desmond, Erica and Mario are absolutely brilliant with their entertainment program. Popi runs an excellent pool bar, yes you may have to queue but they are so good there is never a long wait. The hotel itself is quite standard, the sandwiches on arrival are a nice thought but totally inedible.The rooms are clean and comfortable, but the outstanding thing with this hotel is truly the staff.We really cannot thank them enough for making our holiday truly wonderful.Please try this hotel for the welcoming experience and say hi to. Desmond and Erica for they are worth their weight in gold.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jane U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 2 July 2014
Dear Guests,
It is a pleasure for us to read your kind comments.
We are very glad that you have enjoyed your stay and thank you for the positive comments that I will personally pass to the staff. It is always nice that their efforts and passion for work is recognised.
We are all look forward to welcoming you again in Smartline Cosmopolitan Hotel.

Kind regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 June 2014 via mobile

Would just like to say I've been on many all inclusive holidays and this hotel tops the lot change of food every day and the entertainment was good enough especially Desmond and Mario not to mention Erica. Wouldnt think twice of going back.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank scottc1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 2 July 2014
Dear Mr. Carson,

I was extremely pleased to read the summary of your comment in such words of praise.
We have put a lot of effort with our chef and his team to provide fresh and local food varieties., We are all very pleased to have met your expectations.
Thank you for your preference towards our hotel and we look forward to welcoming you back.

Kind regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sibiu, Romania
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We arriver at the Cosmopolitan Hotel on the 3'rd of June.
The Hotel looks good, the room was excelent, we had everything we requested (baby cot..)
The view was perfect, the service too... good and varied food... delicious cookies..

My only concern was that the kids playground was almost inexistent and the program from the miniclub was ment for children bigger then my daughter. But somehow we managed to fill that inconvenience.

My daughter had a lot of fun, she danced.. played with other children and with the employees and because she was happy, I am happy.

For this I want to congratulate the staff for the excelent service.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank ady D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 2 July 2014
Dear Ady,

Thank you for taking time to share your experience at our hotel.
I am delighted to hear that you have enjoyed your stay and that our team took great care of you and your lovely daughter.
I will personally pass your kind comments to our staff that will be extremely pleased.
Once again thank you for your feedback and we look forward to see you again in Smartline Cosmopolitan Hotel

Kind regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Stayed at this hotel for a week June the 4th 2014 had a brillant stay rooms cleaned everyday , very friendly staff , couldn't do enough for us, food was lovely , breakfast 7-30 till 10-30 dinner 12-30 till 2 , snacks in the pool bar 12-4 chips ,salad ,burgers cake n coffee at 4-30 so always food on the go all the staff are lovely and polite and entertainment staff r brill , plenty of sun beds so don't have to put your towel on them .I am defiantly goin back again this hotel is on the windy side of the island but was red hot and enjoyed the breeze , the beach is just across the road and there's a little bar and shop right next to the hotel and the owners of the shop are very helpful and polite x when I was goin here I read trip adviser and wasn't lookin forward to my holiday and when we got there I don't know what people were on about I would recommend this hotel.

Room Tip: We were on floor 7 room was big n very clean we were above reception but have no complaints at all
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Suzanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 2 July 2014
Dear Suzanne,

We appreciate you taking the time to share your experience. The Team and I are delighted about your comments and how friendly you found everyone during your recent stay with us. They are a dedicated and hardworking team and comments like yours are a constant source of inspiration.
Again, thank you for your preference towards Smartline Cosmopolitan Hotel, and we look forward to see you back on your next vacation.

With kind regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgrade, Serbia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

I had a great vacation with my boyfriend on Rhodes (on the end of May). Hotel is giving everything people need for relaxing and enjoying, but I suggest everyone to take a car and go around to see the whole island, because it's very beautiful (especially Rhodes town and Prasonisi (sand) beach and Anthony Queen (stone) beach). The room staff was very nice (and creative by making flavors of pajamas :)), and rooms were always cleaned. We really liked animators that were making good atmosphere whole day and night. Don't miss their activities and night shows, because it's fanny and interesting for people all ages and nationalities, children, couples, single friends, family... One more suggestion - you should try cocktail "Rhodes by night" :)

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Branislava M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 2 July 2014
Dear Branislava,

Thank you for taking time to post this great review on TripAdvisor.
I am very pleased that you and your boyfriend have enjoyed your stay with us.
Rhodes is indeed a beautiful island to be discovered.
Thank you on behalf of our animation team who were delighted with your comments.
We are all look forward to welcoming you again in Smartline Comopolitan Hotel.

Kind regards,
The Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

We booked really last minute and got such a cheap deal we had no idea what to expect. All trepidation fell away from the moment the coach pulled up at the hotel. Beautifully lit at night with a clean reception and a great view over a stunning pool to the sea, we fell in love with the hotel straight away. We were met by the lovely night manager who quickly got us our room key and had our bags carried up (also provided a sandwich which was very welcome given the long journey). Our room was exactly as described, sea view with a balcony and the view was brilliant! (see picture). The room was very clean and modern and along with the bathroom looked as if it had been recently renovated. Bathroom was also immaculately clean and had all the required facilities (shower/bath/hairdryer/soap/shampoo/towels). After one of the best Mojitos I've tasted we fell into a peaceful sleep excited for the next day. So this doesn’t turn into a day by day diary I'll summarise the rest. All the staff were beyond lovely, each and everyone happy to see us and even happier to help. Special note goes to Michalis the services manager who made us feel like VIP's from day one, always greeting us by name, asking how we were and answering the many questions we fired his way on Greece, Rhodes and just about everything else. Also Mikes who was the main bar man, already mentioned are his impeccably made mojitos, but his skill with people and cool head meant that the bar never felt too busy and a drink was always acquired within minutes of going up. From the activity staff, all of them were friendly and welcoming but the star for us was Desmond who made me laugh more times than I can count. The activities themselves stretched throughout the day (from French bowls and darts to aerobics, live music and water polo) though to be honest the weather and drinks were so nice I spent more time stretched out by the pool (also great, cooling and clean). For food there was such a wide and delicious selection I can only assume the detractors in earlier reviews must be either so fussy that nothing would suit or simply mad. The que (when there was one) was never long and the staff managed the room so well that eating was an absolute pleasure and the fantastic food is no doubt a contributor to my expanded waistline!! You can throw a stone from the hotel and hit the beach its so close and the sapphire blue sea stretches out until it hits the beautiful backdrop of turkey in the distance. Twice we made the walk up the beach to Rhodes Town, the old part of which is fascinating and provides a brilliant maze of Byzantium alleyways to get lost in. We ate at an amazing restaurant called Nireas (see my review of here, when i get round to writing it) where the owner Theo treated us like family, regaling us with his brilliant stories. This was the only night we ate out and indeed I was almost begrudged to miss another great dinner at the Cosmopolitan. Summing up it was a holiday worth 10x what we paid and this was entirely down to the Cosmopolitan hotel, its staff, its food and last but not least its drink! This was the first time i had done an all inclusive and it represented such good value for money I worry that it maybe goes someway to explain Greece’s financial problems! Surely you shouldn’t be able to get all that for £400?!?!?!? Regardless it was a perfect holiday and we are already planning a return! To all the staff, thank you so much and we can't wait to see you next year. Relaxed, refreshed, fattened up and a tad hung-over getting on that plane back to home and work was the only strain of the week.

All the best x


James & Frida

Room Tip: All looked great, though we were especially happy with our 2nd floor sea facing balcony in the '...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
15 Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Z, General Manager at Smartline Cosmopolitan Hotel, responded to this review, 3 July 2014
Dear James,

The team and I would like to thank you from the heart for the praise and your detailed description on Smartline Cosmopolitan's services and facilities.
For us guests are very important and we put a lot of positive energy and hard work to meet and exceed expectations. We do appreciate having chosen our hotel for your holidays and we do our best in return to keep you pleased.
On behalf of the staff mentioned bellow , warm greetings and wishes for many happy returns.
We look forward to welcoming you again in our hotel.

With Kind Regards,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Smartline Cosmopolitan Hotel

Property: Smartline Cosmopolitan Hotel
Address: Rhodes Town 851 01, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Rhodes Town
#14 Family Hotel in Rhodes Town
#17 Luxury Hotel in Rhodes Town
#20 Romantic Hotel in Rhodes Town
Price Range (Based on Average Rates): £
Hotel Class:4 star — Smartline Cosmopolitan Hotel 4*
Number of rooms: 377
Official Description (provided by the hotel):
The All Inclusive hotel smartline Cosmopolitan is ideally located on Rhodes' west coast. on a hillside between Ixia and Rhodes town.. A stunning view of Trianda Bay is guaranteed. The hotel comprises a total of nine buildings and has a nice pool area with two pools and a large kids' pool. The hotel's animation team arranges various activities throughout the day, including water aerobics, boccia and evening entertainment several nights a week. The easiest way to get to Rhodes town's narrow alleys is by taxi or bus both stations are in front of the hotel. ... more   less 
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Also Known As:
Mareblue Cosmopolitan Ixia
Mareblue Cosmopolitan Hotel Ixia
Cosmopolitan Hotel Rhodes
Smartline Cosmopolitan Hotel Rhodes/Rhodes Town

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