We just returned from a 7 days stay in Rhodes, and I want to share this experience with everyone who wants to spend some time on this island, because there are beautiful places, and one should have a proper place to stay...
First I want to mention that we booked a room in this hotel, and our travel agent has paid for it entirely on 20 of June. Despite this, on 7th of August evening, when we reached the hotel, they said that it was an overbooking situation, and sent us to stay for 2 days at Esperia Hotel, that is a few blocks away inside the city. All this after we have chosen this hotel (Cactus), amongst lot of others, especially for the sea view (to both Seas). I want to emphasize that staff at Esperia is much nicer and friendly than at Cactus, however Esperia hotel is a city hotel, with much noise at night. We accepted this situation, since at Cactus they said they are fully occupied. After 2 days, we took our luggage back to Cactus Hotel (they paid for the taxi). Here, at 11 o'clock a.m., they said our room is not free yet. We went to the beach, and at 2:30 p.m., when we returned, the same situation: room occupied (check-out time is 12 o'clock!!!). After a lot of arguing with the hotel manager, we finally received a room (no. 623) at the last floor of the hotel, with no balcony. Tired to argue anymore, we accepted this room, and went to town. The big surprise was at night, when we tried to sleep. We discovered that our room was situated right underneath the air-conditioning system of the hotel, that produced a noise similar to a plane taking-off every minute. My husband complained at the reception, and they said (like they did not know about the noise in the room!!!) that at that hour they cannot do anything. We managed to sleep for around 3 hours that night, and at 7 a.m. we took our luggage to the reception, and said that we want the decent room we paid for. During the day we were out to Marmaris, and when we got back, at 7 p.m., we received exactly the same room as in the other night! Near to collapse, we tried to call the tourist police, but we got no answer. After another 2 hours of yelling, or begging for a decent room (that we paid for almost 2 months before!!!), the management of the hotel continued to treat us with ignorance and disrespect, like any other days. They said they could not offer any solution to this, not in this hotel or Esperia Hotel. Finally, under the perspective of sleeping on streets, the Greek representative of our agent travel found us another hotel, where we finally managed to relax and continue our holiday. But the price paid in nerves, money (hours of telephone conversations) and time was a little too high for a vacation that we expected for a whole year.
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- Also Known As:
- Cactus Hotel Rhodes Town
- Cactus Hotel Rhodes/Rhodes Town