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“Extremely rude staff- avoid this place!” 2 of 5 bubbles
Review of Hotel Helena

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Hotel Helena
Ranked #121 of 129 Hotels in Rhodes Town
Rovaniemi, Finland
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Extremely rude staff- avoid this place!”
2 of 5 bubbles Reviewed 19 July 2013 via mobile

Stayed for one week in this hotel and another week in another hotel of same price and difference was huge!
Got a great deal of 50 eur per night but the hotel is not even worth that. Glad we found another hotel for 40eur/ night and so much better service!
They do not accept cards in the lobby bar/ cafe, wifi in public areas didnt work a single time during the week. Receptionist were shouting at guests and clenaners have radiophones to guarantee you will wake up at 8am every morning. Room was ok and spacey but pigeons poop all over the tiny balcony and shower is leaking to bathroom on its own and they do not provide an extra towel to keep on the floor. No hot water, really noisy with scandi teenagers partying at floors. Apparently owner with glasses, a regular angry-face in the reception, kicked our friend out really rudely when he came to ask if he could call to our room to let us know he is there. Also we got a very angry call in the middle of the week that we have not paid for our room and it will be given out if we dont pay before noon the same day. Glad it was so early in the morning we were still in.
I would stay anywhere else but this hotel. Dont ruin your holiday by staying here!

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank olipakerran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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106 reviews from our community

Traveller rating
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    26
    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • English first
  • Finnish first
  • French first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Oslo, Norway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 8 July 2013 via mobile

Very Clean , friendly , cheap hotel. Wireless very weak , needs rebooting constantly ,greasy spoon food, low quality, watered down milk, juice aid,pool pleasant, ancient cushions, air conditioning costs extra.filthy lot behind full of alley cats and garbage. Loud party's to be heard.
Easy walk to beach, old towne and the nice shopping area.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank scarlettgray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rhodes Town hotels

Lazio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 June 2013 via mobile

I spent a week in the Helena Hotel, everything was excellent. The room and the swimming pool fully renovated, a pleasant atmosphere at the bar and a delicious buffet at lunch made our stay at this hotel a great experience!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SereBe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malling, Denmark
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 3 June 2013

We got a good offer to stay at this hotel from the 26.5 2013 to the 2.6. 2013. and despite all the former critics at Trip Advisor- we took it. To our great surprise, the hotel was new painted, the room also well painted, no loft damage in the bathroom with new showerroom and a new shower. We got new towels every day and the clening was OK .In the cellar totally new toilets and bathrooms. We got the room high up as we wanted, it was room 508,and with a little view to the sea. Morning buffet was good, greek and international food. Not luxury but there was all what we needed. All in the staff were helpful and very kind. It is a hotel near (15 minutes walk) Windy beach and Ellis beach, so we could choose all after the weatherconditions where we wanted to go.

Room Tip: We only know the room at 5th floor and we were satisfied, heard no critics from other guests.
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank iris361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 January 2013

I read some reviews and really do not undertand why the negativity.
I stayed one night and the staff was very kind. Miss Lena (Helena) was sweet and helpful.
The room I stayed at was refurbished and just like the pictures, and was clean. I really did enjoy my stay there, it was a nice suprise actually, since I was expecting something different because of the bad comments.. I got much more than I paid for, the value was excellent.
And no need to take any buses at all, everything is very near, it is very well situated.
I will go back.

  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Picasso82gr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhodes, Dhodhekanisos, Greece
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 January 2013

Helena hotel was a wonderful hotel, very very clean and the staff was amazing. They were helpful arranging day trips and sightseeing, and were truly some of the nicest people I've met at any hotel! I highly recommend staying here, the breakfast is very good and for the price you can't find better accomodation.Centrally located, you can walk to the beach or to old town in a matter of minutes. Restaurants, shops, etc are everywhere. I recommend this hotel!!

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ioannhs788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 December 2012

Stayed in the very low season in December. Reading the reviews, I can not tell if I stayed in the same place. I found the owner Constantine , manager Helena and Daniel from the front desk extremely helpfull and friendly. The reception area was well decorated so was the breakfast. The room was a good value for the price I paid. Hope to get back in summer.

  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
3 Thank oscar c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Helena

Property: Hotel Helena
Address: 78 Griva Street, Rhodes Town 85100, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #121 of 129 Hotels in Rhodes Town
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Helena 2*
Number of rooms: 95
Official Description (provided by the hotel):
Situated at a distance of 100m from the beach, close to the Medieval Town & the harbor, the HELENA is a modern fully-renovated hotel disposing 95 rooms all with balcony, TV, A/C, fridge, hair dryer, safety box. The hotel's Snack Bar-Cafe offers its services 24h, with a wide satellite TV, internet stations and free wireless internet. A swimming pool with a sunny terrace is also available. ... more   less 
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Also Known As:
Helena Hotel Rhodes Town
Hotel Helena Rhodes/Rhodes Town

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